That all sounds like a support person who can't be bothered! I have android auto working perfectly. One thing I found is make sure it is not controlled by the phone in settings/apps/app control. This caused some weird issues originally for me.Android auto won't launch for me. Found this thread
Android Auto issue Mate 20 Pro
Hi guys. I just purchased a Mate 20 Pro brand new. Have done phone clone from Mate 10 Pro, downloaded all the updates (now on 10.1.0.298). I have tried to connect to my car via Android Auto and the app doesn't appear in my app list, however it appearconsumer.huawei.com
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