Triple D
Guest
OMFG, that is pretty bad. I feel for ya alex, i thought it was gonna be bad, but not that bad.Maybe you should try some of these scare tactics on the dealer if you have no joy.
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They dented my car! Im NOT happy
- Thread starter CupraTgirl
- Start date
OMFG, that is pretty bad. I feel for ya alex, i thought it was gonna be bad, but not that bad.Maybe you should try some of these scare tactics on the dealer if you have no joy.
Triple D
Guest
This is a forum where you come on to, to post something, or are trying to find information, or ask for advice of what other people would do in the same sercumstances. Alex doesn't make a habit of making things up, so it is obvious that the dealer is at fault, and has caused the damage.m0rk said:
I just think that people should be warned about what could happen to peoples car if they take it to this dealership, it might just be a one off, who knows, but at the end of the day, she took her services there, gave them the custom, they carried out the work and in the process, damaged her car, tried to hide it by parking it in a way that she wouldnt have seen it before getting in the car, and now deny all knoledge of it happening there.
I think people should find out what sort of people are going to be carrying out work on there cars when they take it there.
Sorry if it sounds like im having a go, but just have a very strong opinion on this matter.
CupraTgirl said:Is this enough proof?
I think everyone that has seen my car can vouch for how i look after it and also how it looked on Thursday night at the Herts meet and i polished it Friday morning before i left for SEAT and it was not there then
I'm not arguing that it's not got a dent in it - that's just stupid.
BUT
what isn't possible is to say 'the dealer did it' (although it's highly possible)
But the dealers stand to loose a lot of face if wrongly accussed, and will terminate SCN. It makes us angry
![[:@]](/forums/styles/seatcupra/oldforumsmileys/furious.gif "Furious [:@]")
in the extreme when they threaten us (idley so far) but without evidence (and perhaps taking it up fully with the dealer initially) they will react very badlyIt wouldn't be the 1st time that someone has come onto a forum ranting through being upset & not actually contacting the dealer before.
Trust me, speak to the dealer, the dealer principle - anyone you can to get them to listen to you. After all - they have a tie in with a local dent puller, so will be able to get a good rate & may well swallow it (or discount it)
Unfortunately, we dont have a bottomless pit of money, and expensive solicitors to back us up. In a case like this, its your word against theirs.
You can feel as strongly as you like about it, but the fact remains, by using the forum to make an accusation in public you put SCN in the firing line, not yourselves.
And a picture of a dented wing isn't proof they did it, its also not proof Alex did it, so its her word against theirs, and were still on dodgy ground.
I check my car every time its been to a dealership, before i drive it off the premises.
A year a so ago, my car was in the dealership for a while, having a pretty major warranty repair, i noticed when coming to collect it, it had been scratched, had a big bit of paint missing on the rear bumper, and had been dented.
I of course went straight back into the dealership, and told them in no uncertain terms to repair it, no argument, as they had had it for close to a month, and i'd been nowhere near it, and hadn't even driven it from the forecourt.
I feel for Alex, i genuinely do, its a complete arse when this happens, and you would expect dealers to be more upfront and honest, however seems some in the trade let down the good dealerships.
I would either speak to or write to the dealer principal of the dealership, and make a complaint about it all the same, and maybe they have some shred of compassion and decency, but short of that its a lesson learnt, ALWAYS check the car before you leave the forecourt.
You can feel as strongly as you like about it, but the fact remains, by using the forum to make an accusation in public you put SCN in the firing line, not yourselves.
And a picture of a dented wing isn't proof they did it, its also not proof Alex did it, so its her word against theirs, and were still on dodgy ground.
I check my car every time its been to a dealership, before i drive it off the premises.
A year a so ago, my car was in the dealership for a while, having a pretty major warranty repair, i noticed when coming to collect it, it had been scratched, had a big bit of paint missing on the rear bumper, and had been dented.
I of course went straight back into the dealership, and told them in no uncertain terms to repair it, no argument, as they had had it for close to a month, and i'd been nowhere near it, and hadn't even driven it from the forecourt.
I feel for Alex, i genuinely do, its a complete arse when this happens, and you would expect dealers to be more upfront and honest, however seems some in the trade let down the good dealerships.
I would either speak to or write to the dealer principal of the dealership, and make a complaint about it all the same, and maybe they have some shred of compassion and decency, but short of that its a lesson learnt, ALWAYS check the car before you leave the forecourt.
Triple D
Guest
Not possible mate,they have a drive, and is away from the main road, unless someone is really stupid, as its right next door to a police station.ibiza_95 said:
speak to them first, if no luck put it in writting and mention the words "Citizen Advise Beauro" (usually makes em crap their pants)
Would probably sort it out, i had an issue with my car a while go with a gearbox replacement, (blew up after 3 weeks coz the Dif (which was from a VW and my car was a ROVER) blew up. he wasnt gonna replace it.
Said look, either replace it or i get CAB involved..
He then fixed it and charged me £50 to have it fitted (i hadnt had it fitted there in the 1st place)
Would probably sort it out, i had an issue with my car a while go with a gearbox replacement, (blew up after 3 weeks coz the Dif (which was from a VW and my car was a ROVER) blew up. he wasnt gonna replace it.
Said look, either replace it or i get CAB involved..
He then fixed it and charged me £50 to have it fitted (i hadnt had it fitted there in the 1st place)
ibiza_95 said:
No chance what so ever, i have a private driveway and was parked against the fence when i got in and i was the only one in the house!
M0rk & Zboyd - I really didnt do this to cause problems and i apologise if i have, i never normally voice my opinion on here as i would rather keep them to myself! I kind of didnt know where else to turn and i knew that there is some real sound advice on this forum
The other reason i put it up is because there is a section that i thought lets peeps voice their opinions 'SEAT Dealers: Your Say' so i may be presumed wrong but that tells me that i can voice my opinion if i have had good or bad service?
I am really sorry if i have caused problems here and feel free to delete the thread
The other reason i put it up is because there is a section that i thought lets peeps voice their opinions 'SEAT Dealers: Your Say' so i may be presumed wrong but that tells me that i can voice my opinion if i have had good or bad service?
I am really sorry if i have caused problems here and feel free to delete the thread
I don't think you've actually named anyone...
but you're right, it is for discussions regarding dealers - just a complaint about bad service is different to allegedly causing damage to a car - that's when they start sending us the emails.
but you're right, it is for discussions regarding dealers - just a complaint about bad service is different to allegedly causing damage to a car - that's when they start sending us the emails.
No i didnt mention their names and i wont as i like them all down there and we have a right laugh normally! I have also given them credit for the help they gave me for doing my fog light and tyres
I didnt want to have to put the blame on someone but this really wasnt me, if it was i would put my hands up and say so! There is too much evidence that goes in my favour and i really do find it hard enough at times to prove myself to people because im a women, so this time i thought i would take it further, its about time i did that and other people too and it upsets me that they have made me feel silly
Im just going to leave it and sort it out myself
I didnt want to have to put the blame on someone but this really wasnt me, if it was i would put my hands up and say so! There is too much evidence that goes in my favour and i really do find it hard enough at times to prove myself to people because im a women, so this time i thought i would take it further, its about time i did that and other people too and it upsets me that they have made me feel silly
Im just going to leave it and sort it out myself
i rang my dealer up when this happened and they apologised i think they knew it happened though and like alex tried to hide the fact but gave them my car back for two days and they rpeaired it with no fuss what so ever, it was one of the monkies in the back garage according to them but if they had of said :birdy: i really would of flown at them only had the car ten mins when i noticed it and then when i got home noticed another one so each dealer is diff i suppose and they should do something regardless if noone will own up to it i'd of made them..
gazjones
Guest
thats stupid! i had a girl on a bike hit my old cars front wing and it dentedd it really bad i took it to a spray shop and asked how much to fix and he pulled dent out with a plunger type thing and it came out bar the smallest crease and dint cost me owt. worth a try, i really feel for you alex on this as you take so much care with you car.
Jono.. NOT daft at all
..i recall someone getting there interior(???) nicked out of a cupra whilst at a garage... evidence was all on a CCTV...
..i recall someone getting there interior(???) nicked out of a cupra whilst at a garage... evidence was all on a CCTV...
CupraTgirl said:
Just as Mark has said, you've not made a direct accusation by naming them. And as a general thread this is fine in its merit and should remain.
You've been quite correct in voicing your opinion, and that is 100% what the forum is here for, and were not suggesting that should change, were all here to advise and support one another, and we should include the dealers in that sentiment also, because while were helping ourselves, we also help them see where they can improve, and gain custom in the long run.
More and more people are making their choices on the opinions of other customers, I had a conversation with a dealer recently, and they explained they are now less like salesmen, and more lke order takers, people know what they want when they walk through the door, and its really beacuse of places like SCN and other car websites, that people as consumers are armed with greater information as as a whole.
Dealers should wake up to this fact, and gladly some have, because the internet and its reach is only ever increasing the more and more people are using it to gather information for their next purchase or dealer service.
But we also have to respect the fact that what is published is also factual, its easy to say one thing as an off hand remark or as a rant, and find it winds us up with solicitors letters, having to defend against something that wasn't even our remark, and more often than not somethign we may of not even been aware of, as we can't check every thread all the time.
Its not aimed at you Alex, its just an observation as this is the kind of thread that can soon blow over into the wrong kind of thread.
I wish we could be more pro-active as a watchdog so to speak, but we simply don't have the legal advice or financial resources to take on large companies.
Anyone can make an opinion on the service you receive, ie poor service, poor communication, or comment on where they can make improvements but when folks make a direct accusation of liability, or accusation of incompetance that results in damage, it does effect the dealers professional conduct and can harm their business.
Something of this severity should be dealt with by the dealer internally, or if they won't deal with it, then citizens advice or a solicitor would need to be sought, for legal advise.
The new loon
Guest
I work in a large BMW dealership where occasionally we see this sort of thing happen. Whenever a vehicle is brought on to our premisses for work to be carried out, we check the vehicles in with the customer present, and are then seen out again with customer and advisor present to eliminate this problem.
Sometimes vehicles on dealership premisses do get damaged, not nessercerily by the dealers themselves, but by other customers the same way cars get damaged in a car park.
In the past we have had customers claim damage has been done to there vehicle, even when the damage is clearly old and has corrosion present.
In the past , when a customers car has been damaged by ourselves the customer has been informed that damage has occured and has then been repaired promplty as it is our interest to keep customers happy, because if there not they start posting there bad feelings on forums like this.
The best course of action to take is speak to dealership in question but be courteous, as you will get further than blowing you top at them. We always find we are more helpful to nice customers who feel disgruntled than those who rant and rave.
Neil.
Sometimes vehicles on dealership premisses do get damaged, not nessercerily by the dealers themselves, but by other customers the same way cars get damaged in a car park.
In the past we have had customers claim damage has been done to there vehicle, even when the damage is clearly old and has corrosion present.
In the past , when a customers car has been damaged by ourselves the customer has been informed that damage has occured and has then been repaired promplty as it is our interest to keep customers happy, because if there not they start posting there bad feelings on forums like this.
The best course of action to take is speak to dealership in question but be courteous, as you will get further than blowing you top at them. We always find we are more helpful to nice customers who feel disgruntled than those who rant and rave.
Neil.
Stephenpalm
Guest
The citizen’s advice would be a frustrating visit they are volunteers after all and it does take a very long time to get seen.
In your situation I would firstly write a letter to the manager, your quite good at that explain your past custom, the respect and appreciation you have with them to date etc.
It would also be advantageous to point out just how unfortunate the accident was, be courteous show the photos if possible and explain the cost to put it right, as previously quoted, that should help.
If you do not get anywhere, then forward that letter to seat UK, main, and ask for some help to resolve the problem.
The thing that worries me, is the time delay before the dent was discovered, I hope that common sense will prevail and they offer to help, try above all to stay friendly and open to any compromise if things don’t go well, but do try and keep trying.
Best of luck.
In your situation I would firstly write a letter to the manager, your quite good at that explain your past custom, the respect and appreciation you have with them to date etc.
It would also be advantageous to point out just how unfortunate the accident was, be courteous show the photos if possible and explain the cost to put it right, as previously quoted, that should help.
If you do not get anywhere, then forward that letter to seat UK, main, and ask for some help to resolve the problem.
The thing that worries me, is the time delay before the dent was discovered, I hope that common sense will prevail and they offer to help, try above all to stay friendly and open to any compromise if things don’t go well, but do try and keep trying.
Best of luck.
Unfortunately there's now a legal precedent that the host/provider of information is now liable for any deflamatory/liableous claims that has been deemed published by them.* So you can appreciate why the admin of this site are wary about unproven claims when they have been threatened with legal action in the past. I suspect if these threats were followed up, the site wouldn't be able to afford the possibly expensive legal battle that would ensue and so it would be closed.J@mes said:
As has been mentioned earlier, without definate proof it's Alex's word against the dealer's and I doubt there would really be a satisfactory result for either side if taken to court.
*Case of Laurence Godfrey vs Demon Internet in 1999.
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