Glad I'm not the only one!! I bought my strutbrace from them fortuantely is was in superb condition but I did damage a bolt when fitting it. So not knowing where to start I sent them an e-mail asking if they could send some more bolts, of course I would pay.
All I got was an e-mail saying 'No, cannot
help you', no indication of where I could look or what shops to try. Fortunately I did know where to look in the end through family contacts and found some better ones. As far as I can make out they cannot be contacted by phone and is just run by 2 stupid oinks who just take payment and ship them out. No experience of customer service and therefore take the e-mails personally and don't respond in professional manner. Personally when trying to contact them I found it all a bit dodgy.
I would advise anyone to steer clear, the most unhelpful w***ers I've ever come across when buying bits for my car.