Software Update

[timraby]

Do here is a salutory lesson ...

We are on holiday abroad. The Cupra Born system said it needed an update. No problem I thought, we're going to spend a half hour shopping, it'll be finished by the time we get back. .... Two hours later it is still updating. We are paying car park charges and can't move the car, nothing works. Then we get a low battery indication for the system battery. Really worried now. Phoned the dealer, no help. Completely stuck. Tried the SOS button but again no help. After 2.5 hours, and having someone boost the system battery, the update completed.

Lesson? Never update unless you are at home!

 

[Tell]

That will be the slow data link on the Internet of things 4g data they buy I would think. They have been moaning about that on other sites. It's known that the data link isn't fast since it's cheap data to Vag, covers all of Europe via telecom agreements (EE in the UK is the provider to that Spanish company). When 4g gets weak it reverts to 3g, then to 2g . People are moaning about this on traffic data which is updating slowly. More severe if it's a firmware update.

I'd put that down to the datalink rather than the process time to do it. I did hear one conversation at my local dealer where they said you can't have the car back today... the update is taking a time 🫣.

Good tip. Only do an update at home with a charger handy .

 

[Hadders1234]

I'm having all sorts of issues with the Mar25 update. The car got bricked on my drive (even handbrake locked) following a failed update. CupraCare was excellent, got the car driving; but 2 ECUs were not updated. Booking into dealer. 3 weeks later and a complete set of ECUs and ADAC recalibration it's home.
App now reporting car is unlocked - it isn't.
Sometimes the app reports the lights are on. They're on Auto, had to toggle Auto off and back on to reset this one.
Charging was left incompatible with Zappi Eco+. I've figured out this requires 'Plug-in Charge' in the Eco+ menu to be set.

 

[Yern]

I sometimes get vehicle not locked or lights left on when all is ok. I suspect its because the 'final signal' hasn't been received by the app for some reason. If you request a data update in the app this usually sorts it. Same 'issue' on my last MK4 so I don't think its the car.