Hi,
So, I’m after the collective wisdom of this forum. For many months I have had a disagreement with SEAT. Basically, my LED headlights are covered in small cracks. SEAT has consistently refused to fix under warranty for numerous reasons. Basically, if they’ve written a TPI you can forget getting it fixed under warranty.
Here us a summary of the events so far:
1. SEAT UK sent a picture of the damaged headlights by me. The reason I did this is that I wanted to gain pre-authority for warranty work. Rejected by SEAT UK on the basis that the headlights had been subjected to’ external factors’.
2. Car undertakes a service and MOT at SEAT Dealer #1. During which they acknowledge the head lights appear to have failed – They believe the damage to be internal. They request permission to execute a warranty replacement of both the headlights. SEAT UK refuse permission on the basis of a TPI which states that the head lights are sealed units but do get dust inside the lens.
3. I approach an independent organisation which specialises in head light refurbishments. They confirm both headlights are fractured and provide a report.
4. I take the car into another SEAT Dealer #2 they look and agree that the lights both appear to be fractured as well. They take several pictures and go to SEAT UK to again request permission to replace both headlights under warranty
5. SEAT UK again ignores the recommendation of their own dealers by stating yet another TPI that the damage has been caused by unsuitable cleaning materials.
Totally frustrated by this I raised a compliant with the motor Ombudsman. To my surprise SEAT has stuck to their original position of its dusts / feature and therefore replacement would be pointless because it would just re-occur. The conclusion of this mediation is that the complaint cannot be upheld because of the two disparate contentions (#1 SEATs ‘its dust’ versus #2 headlight specialists ‘its fractured’)
So now after months of aggravation I now have 3 choices
1. Accept decision and cough up for the replacement led headlights (best part of £2k)
2. Leave the headlights, but have trouble selling the vehicle
3. Pay for the ‘approved’ independent engineering report (£200) which may result in the complaint being upheld
I’ve attached a photo was shows the damage.
Really annoyed at SEAT’s lack of customer service, was pretty much as it sounds, don’t like our decision then take it up with Ombudsman.
What should I do, I have 5 days to provide further evidence to the Ombudsman or its finished. Either way I’ll never buy another SEAT again.
Cheers.
So, I’m after the collective wisdom of this forum. For many months I have had a disagreement with SEAT. Basically, my LED headlights are covered in small cracks. SEAT has consistently refused to fix under warranty for numerous reasons. Basically, if they’ve written a TPI you can forget getting it fixed under warranty.
Here us a summary of the events so far:
1. SEAT UK sent a picture of the damaged headlights by me. The reason I did this is that I wanted to gain pre-authority for warranty work. Rejected by SEAT UK on the basis that the headlights had been subjected to’ external factors’.
2. Car undertakes a service and MOT at SEAT Dealer #1. During which they acknowledge the head lights appear to have failed – They believe the damage to be internal. They request permission to execute a warranty replacement of both the headlights. SEAT UK refuse permission on the basis of a TPI which states that the head lights are sealed units but do get dust inside the lens.
3. I approach an independent organisation which specialises in head light refurbishments. They confirm both headlights are fractured and provide a report.
4. I take the car into another SEAT Dealer #2 they look and agree that the lights both appear to be fractured as well. They take several pictures and go to SEAT UK to again request permission to replace both headlights under warranty
5. SEAT UK again ignores the recommendation of their own dealers by stating yet another TPI that the damage has been caused by unsuitable cleaning materials.
Totally frustrated by this I raised a compliant with the motor Ombudsman. To my surprise SEAT has stuck to their original position of its dusts / feature and therefore replacement would be pointless because it would just re-occur. The conclusion of this mediation is that the complaint cannot be upheld because of the two disparate contentions (#1 SEATs ‘its dust’ versus #2 headlight specialists ‘its fractured’)
So now after months of aggravation I now have 3 choices
1. Accept decision and cough up for the replacement led headlights (best part of £2k)
2. Leave the headlights, but have trouble selling the vehicle
3. Pay for the ‘approved’ independent engineering report (£200) which may result in the complaint being upheld
I’ve attached a photo was shows the damage.
Really annoyed at SEAT’s lack of customer service, was pretty much as it sounds, don’t like our decision then take it up with Ombudsman.
What should I do, I have 5 days to provide further evidence to the Ombudsman or its finished. Either way I’ll never buy another SEAT again.
Cheers.
Last edited:
