Shocks, lies and how much for a service????
My Leon FR170 is due it's first 10k Annual Service, and is 12 months old. I emailed (28/05/2009) around SEAT dealerships in the North West and had some interesting responses. All prices include VAT:-
Crewe SEAT £206
David Cook Motors (Oldham) £99
IMG (Warrington) £172
Liverpool SEAT No response
Manchester SEAT No response
Hobin of Bury No response
I've discounted the no responses, why bother having email as a form of contact if no one bothers to read/reply? Maybe remove your email addresses from your website(s)? So thumbs up to the above who did find the time to respond
Now, I read of a few of you getting service done ~£100, I didn't believe it, until David Cook emailed and confirmed both on the phone, and by email that the price was correct. I have in writing this is for a 10k service.
Sadly, I had to question David Cook as one dealer (who shall rename nameless) advised that David Cook charge £99 not for a 10k service, but for an oil and filter change!
To say I was rather surprised to read said comments. Having now had confirmation from David Cook that it is a £10k service for £99, I can't believe a dealership can be allowed to accuse a rival dealership of doing something they are not. I realise we are in a competitive market, but scaremonging the customer is not what I'd call "playing fair". I will be bringing this to the attention of the dealership. Yes, we all have to make/save money, but what do I gain? ...the customer in paying over the odds? Just in the same way, I'll never pay the list price on a car. If it can be haggled, it is. I want truthful, honest and value for money services. Hail price matching!
I haven't made a decision yet on where to get my servicing done, but I can't see how dealerships can justify charging over the odds. First SEAT stamp in the book, after that, if a dealership isn't competitive, I'm going back to a VAG Specialist.
That's enough of my rant and rave.
Of those who have had a service recently at David Cook, were you happy with the service?
Goot