Cupra Connect App not working

[nicked]

Yup thats the one!

 

[Andy.M]

Just checked mine, its down

 

[dashnine]

Not so much the app not working, but unable to connect to the car as it's been accessed too many times.

Anyone else seen this?

As mine Formentor is a hybrid and I use Intelligent Octopus (which has by app login details to control the charging), I'm wondering if I can't turn on the remote AirCon and/or the window heating is beacuse Octopus has been accessing the car to see if it's charging (so it can stop the charge and control it later to the overnight schedule).

 

[ES_Formentor]

Not so much the app not working, but unable to connect to the car as it's been accessed too many times.

Anyone else seen this?

As mine Formentor is a hybrid and I use Intelligent Octopus (which has by app login details to control the charging), I'm wondering if I can't turn on the remote AirCon and/or the window heating is beacuse Octopus has been accessing the car to see if it's charging (so it can stop the charge and control it later to the overnight schedule).

Same behaviour here with our 204 Hybrid and Intelligent Octopus,

 

[dashnine]

Same behaviour here with our 204 Hybrid and Intelligent Octopus,

I will disable Smart charging and just charge 11:30 to 5:30 and see if the problem goes away.

 

[Cupra306Form]

The annoying feature for me is it shows lights on when left on auto - but only sometimes. The remote locking / unlocking is worth it alone though, could be a life saver.

 

[Hizzards]

I can’t log in anymore

Sent from my iPhone using Tapatalk

 

[LetsForment]

Yeah, not working here either

 

[LetsForment]

The actual service seems to be down at the moment

 

[CupForm]

it shows lights on when left on auto

It only happened to me once in 2.5 months of daily use of the App (I have the PHEV, and I usually check the charging status on the phone).

The actual service seems to be down at the moment

Indeed, the servers became unaccessible yesterday afternoon, this morning they are back online.

 

[ES_Formentor]

I will disable Smart charging and just charge 11:30 to 5:30 and see if the problem goes away.

Did you manage to draw a conclusion yet?

 

[dashnine]

Did you manage to draw a conclusion yet?

No, but will be charging it tomorrow night.

 

[dashnine]

Did you manage to draw a conclusion yet?

It certainly seems happy to allow me to use the app to heat the car, and to start on EV when fully charged now.

So maybe (as pointed out above), access to remote functions of the car in the app are limited to protect the 12V battery (as is starting the engine after multiple accesses to control the charging).

I often get five or six lines of the charging schedule, often running concurrently (00:00-00:30 then 00:30 to 01:30, etc.). I wonder if Octopus are accessing the car to stop and charge and then immediately accessing the car again to restart the charge.

 

[ES_Formentor]

It certainly seems happy to allow me to use the app to heat the car, and to start on EV when fully charged now.

So maybe (as pointed out above), access to remote functions of the car in the app are limited to protect the 12V battery (as is starting the engine after multiple accesses to control the charging).

I often get five or six lines of the charging schedule, often running concurrently (00:00-00:30 then 00:30 to 01:30, etc.). I wonder if Octopus are accessing the car to stop and charge and then immediately accessing the car again to restart the charge.

Similar to my conclusion. I suspect that Cupra/VAG have a limit on the number of commands that can be sent to the car (similar to other computer commands timing out) to prevent system overload in case of a fault or nefarious actors.
Am going to contact Octopus to see what they say, as in effect they have broken to utility of the existing systems by repetitive commands/interrogation.

 

[LetsForment]

I am sure I read something about a limit on remote calls. It's down to preserving the 12v battery.

 

[Karbonfaiba]

Just reporting that I received a small Apps & Services OTA update today with minor fixes.

I have noticed an increase in sync related issues recently, plenty of "changing your vehicle settings". Hopefully this update addresses the poor performance there.

Since I don't have a Connect subscription, it'll be interesting to see if the OTA update improves the mobile app for anybody here.

 

[Hizzards]

App Update today too. Mines been OK since the blip the other day


Sent from my iPhone using Tapatalk

 

[kevinb]

My App won't even start for the last few days. This was after loading it onto a new phone. I've uninstalled it and reloaded it but nothing happens when I try to use it. Has anyone else got problems?

 

[LetsForment]

Seems to be working ok here in Android.

 

[tothk]

Hi all ,

i have some problem with cupra connect

I read the previous answers, are the servers not stable or what is the problem?

yesterday I downloaded the app, registered everything, bought the service and was able to control it
nothing is working on this today and I don't know how to solve it

does anyone have any ideas?

Many thanks for every answers