For some of us, it all works well so I'm hoping they can resolve the issues for you as it is not acceptable to get a car that has so many software issues.
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Formentor System Errors
- Thread starter Maypack
- Start date
Did you ever get this sorted?
My RVC has started showing black images occasionally and on speaking to my local dealer they have said they need a special tool as the camera needs a re-calibration. They don’t have the tool and are waiting for it to turn up then my car will be in for the RVC to be sorted.
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I was kind of hoping that the software update would iron out my camera bug, but on reading the above I think I’m going to have to get it back to the dealer as the first time I used it after the update yesterday it went onto a black screen when reverse was engaged (had actually been working perfectly for a couple of weeks beforehand too).
Such a frustrating car!!!
Going to see how it goes over the next few weeks, but I don’t like relying on the camera anyway (would far rather use sensors and mirrors), so might just wait until it goes in for its first oil change and get it sorted then.
Give your dealer a heads up if you plan to do that.
They probably won’t have the tools required (as my dealer hasn’t) and they have said it could take a few weeks to get them.
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When I took mine in to have the camera replaced the dealer didn't have the alignment tool.
However they were able to get one from a SEAT (not Cupra) dealership in the same group a few miles away within a couple of hours. So it might not the the rare unicorn tool they make out
However they were able to get one from a SEAT (not Cupra) dealership in the same group a few miles away within a couple of hours. So it might not the the rare unicorn tool they make out
Glad to hear that.
Ive been told if I haven’t been contacted in the next week to get in touch with them but they are usually good in contacting me.
Did the alignment sort out your issue? I get the black screen occasionally but find I I put the car into drive, clear the image from the screen and put into reverse again the camera works. So in essence it’s not a big issue.
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Yes, southampton Seat has the tool. they replaced the camera and calibrated it. Didnt solve the issue though. In fact they made it worse. Now i get a black screen 60-70% of the time and when it does work it flickers on/off. Car went back in today to be looked at. They think it could be software related and I am in the VIN number range for the software issues that need update. Will get it back on Tuesday so will let you know if it works.
Point to note, if they are ordering the tool it comes in 2 parts (they need the laser allignment part as well). The dealer didnt discover this until the first part of the tool arrived so had to order it which took another 2 weeks to arrive.
My car has had the dealer software update done and I’m pretty sure one of the modules updated was to do with the RVC so hopefully yours will be fully sorted in return.
Im guessing that when mine is re-calibrated it should be ok as the software update has completed ok.
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Mine wasn't a software issue, the camera was out of focus from delivery, so appears to have been a defective camera, which they replaced under warranty
Ahh I see.
My image is clear and focused but just doesn’t appear each time. Im told it needs to be re-aligned and re-calibrated.
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Mine was picked up 3 weeks ago, it's a V2 with a recent vin number but has an electric tail gate but current infotainment , so god knows when it was built, probably in shifts lol.
My camera issue was just a defective camera installed in the factory. One of those things that just happen sometimes.
Apart from that no significant issues
No issues with my VZ2. Delivered 25 March, but build week 6/2021 (I delayed delivery until end of previous lease)
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VZ Edition that falls bang in the middle of the VIN range, but to date, no real issues experienced, just hoping I don't jinx the car now!!! Took delivery on 30 Dec, some initial software update glitches that sorted themselves out in the first week or so and plain sailing since
Update done Wednesday at dealer. Showing 1672.
ACC and Lane Assist faults flashing up on my cockpit this morning.......
Amazing.
edited to add - it did it whilst I was driving this time. Hasn’t done that before - verging on dangerous!
Will be phoning the dealer later and giving them one more chance to solve this or I’ll be giving the car back to them. Will start looking into the legality of that soon I think.
ACC and Lane Assist faults flashing up on my cockpit this morning.......
Amazing.
edited to add - it did it whilst I was driving this time. Hasn’t done that before - verging on dangerous!
Will be phoning the dealer later and giving them one more chance to solve this or I’ll be giving the car back to them. Will start looking into the legality of that soon I think.
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Mine is build week 4/2021 and so far hasn't experienced any issues. Reversing camera froze on me once, nothing else. I'm not going to update software to announced one, in case it breaks something. Don't fix something, that's not broken.
I read about some people in Europe had 4 visits to the dealer already, to fix software issues. There are some unlucky owners.
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If you're on VW finance I think it's quite easy. I can't believe how many people are having big issues. I expected something but have had nothing and so I've now paid the finance off after a year. Fingers crossed they sort it.
I am on VW finance.
Hoping it doesn’t come to that but if it isn’t sorted (and sorted quickly) I’m going to have to push it. Completely soured the new car experience, makes me not want to drive the car and today it felt unsafe for the first time.
I put up a post in general, but thought I’d ask here - does anyone have contact details for customer services or a senior manager at Cupra UK? I want to copy them in on a note I’m sending to the local service centre.
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