Refused delivery today on my vehicle. Is headlamp condensation common or a fault.
TLDR:
LED Headlamps got condensation and was told they will fix themselves.
Confirmed it wouldnt but wanted me to take delivery, argument about if i would be covered or not.
Took vehicle back as I refused delivery and now waiting for further instruction.
DM Keith who delivered the vehicle was more worried about missing his train or how long I was taking inspecting the vehicle.
I was just the vehicle fixed and ready to use asap.
I got the guy to check the vehicle and it didnt say anyting.
As he brought the car everything was fine until I looked at the rear mirror and you could see where they had previously written the number 2016 or batch or whatever in huge letters. He tried cleaning this but it just made it worse as it almost looked burned/frosted on. I gave him some glass cleaner and he managed to get it clean after 20 minutes of scrubbing. Not exaggerating.
There was also still plastic/covers left on the sil of the windows from factory, surely they should have taken this off correctly before being given to the customer?
Like you said I dont understand why they can be morons and make it so difficult. It made me feel like if I was being pedantic or doing something wrong. He said look over the car and then when I pointed the headlamps out he wasnt happy!
Both headlamps had significant condensation and he said that was normal, I did a quick google and had mixed reviews. He said it would go away once lights are on but I said it shouldnt do that period.
Meanwhile hes getting very ansy and impatienty saying how hes got a train to catch at 2 and that to accept it and if it doesnt fix itself then I can take it to dealer and get it fixed.
I said well I want a guarantee this will be adhered and not just some verbal arrangement, he was even refusing to record the condensation on his sheet!
I said no way am I accepting like that so what were my options. He said I will need to contact my lease company and sort it with them. He just said to me I have a train to catch at 2...bearing in mind, he was already getting impatient with me as I was looking over the vehicle (So unprofessional)
I call my lease company and mention whats happened, hes straight on my side and calls the seat dealer to see if its "normal" they confirm as its an LED headlamp they shouldnt have any condensation and that they wont get warm enough to clear it. I asked for him to either guarantee me it would be fixed if I accept the vehicle or would prefer to decline the vehicle, have them fix it and then return it once I am satisfied with it therefore I have no liability.
He immediately called DM Keith, who delivered the vehicle and explained the issue and what Newcastle Seat dealers said. DM Keith were having none of it and said why was the customer being difficult and making up problems, my leasing company kicked off saying the customers paid for a new vehicle and its not as you would expect from the manufacturer as the seat dealer in newcastle explained that shouldn't happen.
They argued back and forward about what would happen as DM keith stated that if I hand the vehicle back to be fixed by them then I wont get the vehicle and it has to be driven back to york from newcastle. I suggested take it to newcastle repair it their and deliver to me once sorted to reduce the time delay. They seemed to agree this on the phone.
Meanwhile I explain this to the guy who delivered the car and he just kept saying how hes now missed his train etc and was wanting to drive the car away there and then...
I said we will get a call or he can call DM Keith and confirm to take vehicle to newcastle. Well now they change their tune and say its going to York so they can fix inhouse and that they are covered under their warranty as may not be at newcastle seat dealers and dont have control.
I said thats not what was agreed on phone but whatever. To keep it shorter I told them to take the car and deliver it back to me asap once the headlights are sorted.
Rant over!
I really just want the car, there was already a significant delay it delivery due to factory/other things and now its gone on even longer!
postimg.org/gallery/283ynzgds
TLDR:
LED Headlamps got condensation and was told they will fix themselves.
Confirmed it wouldnt but wanted me to take delivery, argument about if i would be covered or not.
Took vehicle back as I refused delivery and now waiting for further instruction.
DM Keith who delivered the vehicle was more worried about missing his train or how long I was taking inspecting the vehicle.
I was just the vehicle fixed and ready to use asap.
I got the guy to check the vehicle and it didnt say anyting.
As he brought the car everything was fine until I looked at the rear mirror and you could see where they had previously written the number 2016 or batch or whatever in huge letters. He tried cleaning this but it just made it worse as it almost looked burned/frosted on. I gave him some glass cleaner and he managed to get it clean after 20 minutes of scrubbing. Not exaggerating.
There was also still plastic/covers left on the sil of the windows from factory, surely they should have taken this off correctly before being given to the customer?
Like you said I dont understand why they can be morons and make it so difficult. It made me feel like if I was being pedantic or doing something wrong. He said look over the car and then when I pointed the headlamps out he wasnt happy!
Both headlamps had significant condensation and he said that was normal, I did a quick google and had mixed reviews. He said it would go away once lights are on but I said it shouldnt do that period.
Meanwhile hes getting very ansy and impatienty saying how hes got a train to catch at 2 and that to accept it and if it doesnt fix itself then I can take it to dealer and get it fixed.
I said well I want a guarantee this will be adhered and not just some verbal arrangement, he was even refusing to record the condensation on his sheet!
I said no way am I accepting like that so what were my options. He said I will need to contact my lease company and sort it with them. He just said to me I have a train to catch at 2...bearing in mind, he was already getting impatient with me as I was looking over the vehicle (So unprofessional)
I call my lease company and mention whats happened, hes straight on my side and calls the seat dealer to see if its "normal" they confirm as its an LED headlamp they shouldnt have any condensation and that they wont get warm enough to clear it. I asked for him to either guarantee me it would be fixed if I accept the vehicle or would prefer to decline the vehicle, have them fix it and then return it once I am satisfied with it therefore I have no liability.
He immediately called DM Keith, who delivered the vehicle and explained the issue and what Newcastle Seat dealers said. DM Keith were having none of it and said why was the customer being difficult and making up problems, my leasing company kicked off saying the customers paid for a new vehicle and its not as you would expect from the manufacturer as the seat dealer in newcastle explained that shouldn't happen.
They argued back and forward about what would happen as DM keith stated that if I hand the vehicle back to be fixed by them then I wont get the vehicle and it has to be driven back to york from newcastle. I suggested take it to newcastle repair it their and deliver to me once sorted to reduce the time delay. They seemed to agree this on the phone.
Meanwhile I explain this to the guy who delivered the car and he just kept saying how hes now missed his train etc and was wanting to drive the car away there and then...
I said we will get a call or he can call DM Keith and confirm to take vehicle to newcastle. Well now they change their tune and say its going to York so they can fix inhouse and that they are covered under their warranty as may not be at newcastle seat dealers and dont have control.
I said thats not what was agreed on phone but whatever. To keep it shorter I told them to take the car and deliver it back to me asap once the headlights are sorted.
Rant over!
I really just want the car, there was already a significant delay it delivery due to factory/other things and now its gone on even longer!
postimg.org/gallery/283ynzgds
