Two weeks old and already broken

[anmanija]

Hello. I am a brand new member and I am hoping for some help.

I got a First Edition Terramar two weeks ago. Fantastic car. Some errors and niggles cropped up and I was unable to get any help/answers/suggestions from Cupra. Ditto the dealership. Now, an error has cropped up with the headlight range (?) and the nearside headlight is not functioning at all.

I called the dealership again but they cannot look at the car until the end of May. The only alternative, they say, is to get the roadside assist out. I can't help but feel that would be a waste of time.

I am not sure what I am expecting from posting this, and of course any advice will be very gratefully received. But I am astonished, frankly, that the official support from Cupra is so poor, almost non-existent. Nobody at head office, or on Cupra assist or at the dealership knew anything about it, and had no ideas. Meanwhile my car is undrivable after dark, for at least the next six weeks.

Moan over.

 

[East Yorkshire Retrofits]

If you get roadside assistance to come out, you may find the dealer can suddenly get you in much sooner

Had a customer recently who couldn’t get an appointment for over a month yet after being recovered by ŠKODA assist they got him in the same day with collection the same evening with it all covered under warranty

 

[anmanija]

Wow. Maybe I will try, in that case. Thank you.

 

[Syphon]

Agree re roadside assistance but insist on a CUPRA / VW Technician not the AA. I've had a great experience with these guys.

 

[anmanija]

Thank you, Syphon. So when I call Cupra and they offer to send the roadside assist, it's going to be VAG rather than just any old breakdown company?

 

[Syphon]

Thank you, Syphon. So when I call Cupra and they offer to send the roadside assist, it's going to be VAG rather than just any old breakdown company

They use the AA from my experience but will give you the option to wait for a VW technician if you'd prefer. They may take longer but know their stuff.

 

[anmanija]

Excellent information. I really appreciate your help.

 

[Syphon]

No worries. Keep us posted.

 

[jim64]

Sorry to hear. Keep us posted.

 

[anmanija]

With thanks to Syphon in particular, and everyone else as well, I got VAG roadside assist out who did a diagnostic and decided that it needs to be booked in to my dealership. Should be in a matter of days.

Side note, because it's motability i had to go through the shebang again with rac who were just as brilliant as VAG and also got it booked in.

Cheers all. I am honestly very grateful.