Smelly wash-wipe :(

[Robb1990]

Just recieved this email:

Thank you for your email addressed to Sir Terry Leahy, our Chief Executive, to which I have been asked to reply.

I am sorry that you are unhappy with a bottle of Tesco Concentrated Screenwash that you purchased recently. I can appreciate your disappointment.

It is important that we do our best to provide the best quality products possible at all times, so we do value our customers' feedback when there is a problem with any of our products. In these circumstances, it is usually essential that the packaging is returned to our store, with a sample of the product if possible.

Our store will then inform our suppliers of your complaint, who can identify the problem and implement measures to prevent a complaint of this nature from arising again. You would also receive a refund, if you have your receipt, or an exchange of the item. However, on this occasion I would be happy to send you a £5.00 Tesco Moneycard, to cover the cost of the purchase, if you can provide me with your full postal address.

Thank you for contacting us. I'm really sorry that you had cause to complain and I look forward to your response.

Kind Regards


Paul Milligan
Customer Service Executive


£5 going in!

 

[Funkyfin2000]

*******!!!!! I didn't get any cash!

post the letter you actually sent dude???

I will reply and complain again tho!!

 

[Robb1990]

Haha

"To: Leahy, Terry
Subject: Complaint about comcentrated screenwash

Hello there, id like to make a complaint about tesco's own concentrated screenwash (2.5L), ive used this for a while now, yet when i used the latest bottle which i purchased, i got a terrible smell through the washer jets! I am very unhappy with this product and would like to know what you are doing to recify the problem.

Regars. Robert."

Thats the email i sent.

 

[Funkyfin2000]

damn it ive repleuied and asked for some cash!

 

[Robb1990]

Nice one.

 

[andy_h]

put some cheap vodka in your screen wash!!! cleans you glass and kills and bacteria in your lines etc also stops it freezing in winter. honestly!!! or just buy the big 5l that is normaly buy on get on free in halfrauds it works great and stinks of booze lol

 

[Robb1990]

But vodka + paint? how well/badly does that go?

 

[andy_h]

i dont see how vodka diluted with screenwash can do your paint any harm. if u knew how much crap was in the rain you would never let your car get wet!

 

[jpcibiza90]

my boss's transporter smells like rotten eggs, i didnt mix water with the screen wash for a giggle! but hes put a load of water down since then so i duno whats goin on there!

 

[FR+TDI]

This is a big problem for new VAG cars with the spray jets. My Altea jets have blocked several times, the last time the dealer has to take the bottle out to clean it, remove all the jets to clean them & blow the pipes through with compressed air!!! I was using Auto Smart screen wash (comparitively expensive stuff) but it still turned to a nasty gel & blocked the lot up! I put a small amount of steam cleaner detergent/truckwash in the bottle & squirted it through to help clean it again after, did the job for me. I now buy the proper VAG fluid concentrate, not expensive at all & mega concentrated. HTH.

 

[Robb1990]

*Update* got the voucher today

 

[Funkyfin2000]

Dear Mr Saunders,

Thank you for your further email.

I am sorry that you were disappointed with my previous response. Please accept my apologies that you have had the added inconvenience of having to contact us again.

Normally, any reimbursement for cost incurred due to an alleged faulty product would be issued after an investigation had been carried out once the product is returned. I should have perhaps explained this to you in my previous email.

However, I am more than happy to arrange for a £20.00 Tesco Moneycard to be sent in the post for you as a gesture for the amount you had to pay to have your cars cleaned.

My apologies again that you have experienced this problem.

Yours sincerely

Nicola Buchan
Customer Service Executive

 

[Funkyfin2000]

Get in!

 

[markgb]

My screen wash stinks, but I haven't used Tesco's brand.
Never had this problem before.

I might run it dry, then put very hot (not boiling) water through the system.

 

[Jayt]

it strange mine was rotten when i collected it back from the body shop and when i flushed it out today there were chucks of something and long stringgy things yuck, blasted alot out with the hose and then poured luke warm water in and some sterilising fluid and flushed it out again about 3 times doesnt smell now so i will see in the morning...

and i never used anything from tescos not even there gravy!!

 

[Robb1990]

£20! im sending another email!

 

[Funkyfin2000]

hahahah ace init

 

[lc_allan]

I haven't bought any and I'm sending them an email

 

[mr_cool]

There going to soon reliase that something isnt right when they start getting all these emails from people wanting freebies