SEAT Factory Lead Times

[carliku]

I have ordered a SEAT Leon FR Technology 1.4TSI 125 through Bristol Street Motors on 12th August 2017 through PCH.



I still don't have any dates from the factory, surely by now they should have given my dealer a date.



I am aware that the factory closes for 4 weeks in August, and I hope all this trouble in Catalonia isn't going to add more time.



What has anyone else been told about the Factory Lead times at the moment?

Hi everyone, just seen this thread and thought I'd give you all a little advise. I work for a Main SEAT Dealer and yes - the lead times on the models (especially Leon) are quite long, solely down to volume of sales worldwide and some specifics of the Leon being listed on what's called a 'Items with additional lead time' list.

This list features on the 'Production & Supply' update we receive from SEAT every week, giving us information on Lead Times of the models. The reason behind SEAT releasing these bulletins every week is things can change week from week - so these bulletins give Dealers a good idea of what to advise their customers.

To give you an idea, if you placed an order on a CUPRA 2 weeks ago the lead time advised was approx. 18 - 20 weeks (15 - 17 weeks for Leon, +3 weeks for CUPRA as CUPRA adds additional lead time). Last weeks bulletin advised CUPRA now adds +10 weeks onto a model lead time, so if you ordered a CUPRA last week the lead time advised was approx. 25 - 27 weeks (15 - 17 weeks for Leon, +10 weeks for CUPRA).

I would highly advise if any of you are worried about your order lead time, ask your Dealer to advise what information displayed on the 'Production & Supply' update at your time of order. This information changes all the time so the lead times now may be completely different to when you originally placed your orders.

In terms of Dealers not having information on build weeks, again - this information is supplied by SEAT supply team directly onto the ordering system (SLi). If your order has a long lead time, it is possible that your vehicle order hasn't yet been given an expected build week - let alone a confirmed build week. Even then, expected build weeks change all the time as they're 'expected'. I have orders which I placed for people back in July which still have no information showing what so ever (Without Production Week).

The process of status updates are as follows:

Status 00 - Without Production Week
(Order has been accepted by Factory but hasn't yet been given an expected build week)

Status 10 - With Production Week
(Order has been given an Expected build week) Please note that this can change a lot throughout the order

Status 20 - With Production Order
(Order has been given a confirmed build week) This is the week the vehicle will be built in

Status 30 - In Transit From Factory
(When the car is in transit from the factory)

Status 40 - At UK Port
(When the car has arrived at the UK Port)
This is the stage when a dealer can also provide you with a registration number

Status 60 - In Transit to Dealer
(Car is on transporter to dealership)

Status 70 - At Dealer
(Car has arrived at Dealership/Dealership's compound)

In summary, if you're worried, get onto your dealers for the information I highlighted earlier in my 'essay' lol. I personally send screenshots of the ordering system to my customers (regarding their order) so they have piece of mind that i am not lying to them about the lack of updates we're currently experiencing from the Factory however that's just the way I work and I understand that not everyone is the same.

Anyway I hope this helps


Sent from my iPhone using Tapatalk

 

[ewen1605]

This is very helpful, thank you!

 

[carliku]

This is very helpful, thank you!

It's no problem at all

I did wonder why a few of my customers had got in touch recently panicking about their orders when they had no need to bless them

Just goes to show not all dealers are being up front with their customers when it comes to lead times, but I've always worked with "honesty is the best policy" so thankfully I have never to this day received a customer complaint


Sent from my iPhone using Tapatalk

 

[CAPS_LOCK_STUCK]

I was quoted as 12 weeks on my Leon hatchback 1.8Tsi FR at point of order on 18th July but it is still difficult to know if this is was taken from the "production & supply" bulletin or just a blanket "shot in the dark" approximation if you get my meaning.

 

[Bubbs]

Thanks Carliku

So here is a Q (note - times stated are just to indicate what I'm meaning) -

In your post you mentioned "If you placed an order on a CUPRA 2 weeks ago the lead time advised was approx. 18 - 20 weeks (15 - 17 weeks for Leon, +3 weeks for CUPRA as CUPRA adds additional lead time). Last weeks bulletin advised CUPRA now adds +10 weeks onto a model lead time, so if you ordered a CUPRA last week the lead time advised was approx. 25 - 27 weeks (15 - 17 weeks for Leon, +10 weeks for CUPRA). "

If you had indeed placed an order for a Cupra 2 weeks ago when the lead time was estimated as being 18-20 weeks, would that order be affected by the change in lead time for Cupra trim that came through last week?

So in other words, does 'present' lead time for an order not yet placed have any bearing on 'expected remaining lead time' for orders that are in the system already?

Hope that makes sense, I kind of know what I am trying to ask but probably not asking it properly

 

[carliku]

I was quoted as 12 weeks on my Leon hatchback 1.8Tsi FR at point of order on 18th July but it is still difficult to know if this is was taken from the "production & supply" bulletin or just a blanket "shot in the dark" approximation if you get my meaning.

Yeah I understand what you mean.

I would 100% get in touch with your dealer to verify exactly what information was on the 'Production & Supply' update at the time of your order. This information is supplied directly from SEAT Supply (Factory) so is more of an accurate idea of gauging lead times. I've personally not seen the Leon as a 12 week lead time for a LONG time so defo worth checking out.


Sent from my iPhone using Tapatalk

 

[carliku]

Thanks Carliku

So here is a Q (note - times stated are just to indicate what I'm meaning) -

In your post you mentioned "If you placed an order on a CUPRA 2 weeks ago the lead time advised was approx. 18 - 20 weeks (15 - 17 weeks for Leon, +3 weeks for CUPRA as CUPRA adds additional lead time). Last weeks bulletin advised CUPRA now adds +10 weeks onto a model lead time, so if you ordered a CUPRA last week the lead time advised was approx. 25 - 27 weeks (15 - 17 weeks for Leon, +10 weeks for CUPRA). "

If you had indeed placed an order for a Cupra 2 weeks ago when the lead time was estimated as being 18-20 weeks, would that order be affected by the change in lead time for Cupra trim that came through last week?

So in other words, does 'present' lead time for an order not yet placed have any bearing on 'expected remaining lead time' for orders that are in the system already?

Hope that makes sense, I kind of know what I am trying to ask but probably not asking it properly

I think I know what you mean:

- If you ordered a CUPRA 2 weeks ago, the lead time for THAT order will be approx. 18-20 weeks

- If you ordered a CUPRA last week, the lead time for THAT order will be approx. 25-27 weeks

So the order which was placed 2 weeks ago WILL NOT be affected by the increase in lead time from last weeks update.

I hope that makes sense.

This is kind of what I was getting at in my original post. Instead of reading 'horror stories' on here, get in touch with the dealer to get accurate info from the 'Production & Supply' update at the time of YOUR order.

If your vehicle isn't built and delivered in that timeframe, you can contact SEAT Customer Services who will raise a case and investigate exactly what is going on. This will only work if the dealer has given you information from the bulletin though - coz if they have given you a 'stab in the dark' lead time, they are at fault and not SEAT.


Sent from my iPhone using Tapatalk

 

[Bubbs]

This is kind of what I was getting at in my original post. Instead of reading 'horror stories' on here, get in touch with the dealer to get accurate info from the 'Production & Supply' update at the time of YOUR order.

If your vehicle isn't built and delivered in that timeframe, you can contact SEAT Customer Services who will raise a case and investigate exactly what is going on. This will only work if the dealer has given you information from the bulletin though - coz if they have given you a 'stab in the dark' lead time, they are at fault and not SEAT.

Excellent Exactly what I was asking sir.

That's kinda what I thought, as I presume once the factory gets the order they then stick in their orders for all the relevant bits and pieces. My 'problem', if you can call it that, was that the order thingy suggested an 18 week lead time at the point I ordered, but after 17 weeks there was no news.

In the event it was built after 22 weeks. That in itself was not a problem (don't mind the wait) - but it gets a bit squeaky-bum when you have MOT / Service / Tyres due and no sign of the new one.

If only SEAT had that VW tracker thingy for orders... but I suppose all that would do is change the nature of the phonecall from "any news?" to "why is it still at status xx?"

The other thing us customers really need to remember too is that it's only an estimate .

 

[carliku]

Excellent Exactly what I was asking sir.



That's kinda what I thought, as I presume once the factory gets the order they then stick in their orders for all the relevant bits and pieces. My 'problem', if you can call it that, was that the order thingy suggested an 18 week lead time at the point I ordered, but after 17 weeks there was no news.



In the event it was built after 22 weeks. That in itself was not a problem (don't mind the wait) - but it gets a bit squeaky-bum when you have MOT / Service / Tyres due and no sign of the new one.



If only SEAT had that VW tracker thingy for orders... but I suppose all that would do is change the nature of the phonecall from "any news?" to "why is it still at status xx?"



The other thing us customers really need to remember too is that it's only an estimate .

I'll change your response to:

"Exactly what I was asking madam"

Lol! don't worry it happens all the time.


That's exactly correct, I assume the CUPRA went from +3 to +10 weeks down to them noticing a large influx in orders for that spec.

No I know exactly what you mean about service/not/tyres being due on your current car - definitely expenditure you don't wanna be doing if you can help it.

Honestly that VW tracker thing would be awesome. Would certainly help people with updates but as you have pointed out...the nature of the phone call would be different haha so may not be a good thing.

Yeah but if 'you customers' were advised that/advised proper lead times then you'd know


Sent from my iPhone using Tapatalk

 

[jezyg]

Hopefully, in the next couple of days, I can advise on the lead time currently for a 1.2TSi SE Dynamic Technology, order was placed on Saturday, which does not have any apparent delays... There seems to be no stock vehicles about, I joked about a March delivery and it was like tumble weed with a response, something said in jest and all that!!

 

[carliku]

Hopefully, in the next couple of days, I can advise on the lead time currently for a 1.2TSi SE Dynamic Technology, order was placed on Saturday, which does not have any apparent delays... There seems to be no stock vehicles about, I joked about a March delivery and it was like tumble weed with a response, something said in jest and all that!!

If your order was placed on Saturday, then the 'Production & Supply' for week commencing 2nd Oct states that the lead time on a Leon (3dr/5dr/ST) is approx. 15 - 17 weeks. The only things affecting Leon orders at the moment is the 1.4 EcoTSI 150PS engine, Leon FR spec & CUPRA spec, so your order should just be the 15 - 17 weeks.

I can support the information about no stock vehicles being about, there's literally nothing in Central SEAT stock at the mo I think this is due to the factory prioritising customer orders.



Sent from my iPhone using Tapatalk

 

[BenWilliams21]

Thats good news then, mines a 1.4 150dsg fr sports tourer

Sent from my A0001 using Tapatalk

 

[jezyg]

If your order was placed on Saturday, then the 'Production & Supply' for week commencing 2nd Oct states that the lead time on a Leon (3dr/5dr/ST) is approx. 15 - 17 weeks. The only things affecting Leon orders at the moment is the 1.4 EcoTSI 150PS engine, Leon FR spec & CUPRA spec, so your order should just be the 15 - 17 weeks.

I can support the information about no stock vehicles being about, there's literally nothing in Central SEAT stock at the mo I think this is due to the factory prioritising customer orders.



Sent from my iPhone using Tapatalk

Brill, thanks for that, yep order was placed on Saturday, so I assume order will be put on the system today - was what I was expecting after reading this thread. May wait for March to take delivery

Good to hear SEAT are selling so many cars - demand and lack of vehicles will only help residuals short term

 

[pavarotti1980]

Hi everyone, just seen this thread and thought I'd give you all a little advise. I work for a Main SEAT Dealer and yes - the lead times on the models (especially Leon) are quite long, solely down to volume of sales worldwide and some specifics of the Leon being listed on what's called a 'Items with additional lead time' list.

This list features on the 'Production & Supply' update we receive from SEAT every week, giving us information on Lead Times of the models. The reason behind SEAT releasing these bulletins every week is things can change week from week - so these bulletins give Dealers a good idea of what to advise their customers.

To give you an idea, if you placed an order on a CUPRA 2 weeks ago the lead time advised was approx. 18 - 20 weeks (15 - 17 weeks for Leon, +3 weeks for CUPRA as CUPRA adds additional lead time). Last weeks bulletin advised CUPRA now adds +10 weeks onto a model lead time, so if you ordered a CUPRA last week the lead time advised was approx. 25 - 27 weeks (15 - 17 weeks for Leon, +10 weeks for CUPRA).

I would highly advise if any of you are worried about your order lead time, ask your Dealer to advise what information displayed on the 'Production & Supply' update at your time of order. This information changes all the time so the lead times now may be completely different to when you originally placed your orders.

In terms of Dealers not having information on build weeks, again - this information is supplied by SEAT supply team directly onto the ordering system (SLi). If your order has a long lead time, it is possible that your vehicle order hasn't yet been given an expected build week - let alone a confirmed build week. Even then, expected build weeks change all the time as they're 'expected'. I have orders which I placed for people back in July which still have no information showing what so ever (Without Production Week).

The process of status updates are as follows:

Status 00 - Without Production Week
(Order has been accepted by Factory but hasn't yet been given an expected build week)

Status 10 - With Production Week
(Order has been given an Expected build week) Please note that this can change a lot throughout the order

Status 20 - With Production Order
(Order has been given a confirmed build week) This is the week the vehicle will be built in

Status 30 - In Transit From Factory
(When the car is in transit from the factory)

Status 40 - At UK Port
(When the car has arrived at the UK Port)
This is the stage when a dealer can also provide you with a registration number

Status 60 - In Transit to Dealer
(Car is on transporter to dealership)

Status 70 - At Dealer
(Car has arrived at Dealership/Dealership's compound)

In summary, if you're worried, get onto your dealers for the information I highlighted earlier in my 'essay' lol. I personally send screenshots of the ordering system to my customers (regarding their order) so they have piece of mind that i am not lying to them about the lack of updates we're currently experiencing from the Factory however that's just the way I work and I understand that not everyone is the same.

Anyway I hope this helps


Sent from my iPhone using Tapatalk

The biggest thing to jump out from these forums is the slightly erratic nature of the build weeks with huge variances between build weeks for people who ordered the same day/week etc. with some already collecting vehicles with others being in the build week bingo scenario with no dates whatsoever despite ordering similar trims, colours options.

Like you had mentioned the Audi/VW tracker system should be adopted throughout the group as it seems daft to not share computer software when the cars are all build on the same platforms, same parts etc

 

[jezyg]

Like you had mentioned the Audi/VW tracker system should be adopted throughout the group as it seems daft to not share computer software when the cars are all build on the same platforms, same parts etc

Pedro has only just learnt how to use a computer, you expect them to be able to use the internet as well

The infotainment fitted in their cars is more advanced than their ordering system

 

[FNeves]

I order my leon fr 1.4 tsi 150 on 28 September. My dealer tald me the estimated of porducion week is the 48. Final of October if my dealer dont say anything i will call for a update and a number of the order to call the Seat Suport if its true or not.

 

[CAPS_LOCK_STUCK]

Mine is built and at a UK port already, 12 weeks tomorrow from order, hopefully will get it by end of next week.

 

[carliku]

Mine is built and at a UK port already, 12 weeks tomorrow from order, hopefully will get it by end of next week.

That's great to hear

Yeah usually it takes the cars approx. 7 - 10 working days to arrive at the dealer once it has arrived at U.K. Port


Sent from my iPhone using Tapatalk

 

[BenWilliams21]

Is it worth changing from a 1.4 150 to the 1.8? The demand seems to be the 1.4 engine, so surely it'll speed it up slightly?

Sent from my A0001 using Tapatalk

 

[ben4012]

Pedro has only just learnt how to use a computer, you expect them to be able to use the internet as well

The infotainment fitted in their cars is more advanced than their ordering system

Casual racism at its finest.