From: Rob Clarke
Sent: Wednesday, September 08, 2010 6:45 PM
To: JBS Office
Subject: Re: JBS K03 cast manifold bolts
Hi xxxxxxx,
While I appreciate this may not concern you personally I had hoped for a more helpful response. This argument is unfounded on all counts and is nothing more than a very transparent attempt to exempt JBS from any liability. To elucidate my point:
1. The warranty clearly states that a one year warranty is offered on any JBS manifold installed by a professional third party, and two years if installed by JBS.
2. The manifold was installed by Bill at Badger 5, one of the most reputable VAG tuners in the industry. There is no doubt that the bolts were not torqued correctly - the car has covered over 4,000 miles since installation before this has become an issue.
3. The EGTs on the vehicle are largely irrelevant; the product is sold for application with k03x turbos, which this car is running. If that were really the case then the product is essentially unfit for purpose. Nowhere does it state in any product description or warranty documentation that the manifold is not suitable for specific EGT ranges. Furthermore, the car is running water methanol injection which will aid control of EGTs. As I recall one of the key points of the stainless cast design was to withstand these temperatures generated by high boost k03x turbo applications.
4. The car is also running a full set of Vibra-Technics engine mounts discounting any form of excessive play that may stress these bolts. This car has been fully modified with top quality components to the highest of standards for reliable fast road/track use.
After extensive issues with the original JBS tubular manifold I had really hoped this 'teflon' attitude would not be repeated. My Reader's Ride thread fully details the original issues I faced to the detriment to JBS' reputation and it's a shame that things have seemingly not improved.
Tired of being fed bovine excrement from technicians that underestimate their customer base, I will source a new set of stainless bolts to the correct grade from elsewhere.
Regards,
Rob
From: JBS Office
Sent: Wednesday, September 08, 2010 3:03 PM
To: Rob Clarke
Subject: Re: JBS K03 cast manifold bolts
Good Morning Rob,
I apologise for the delay in getting back to you, I have had to pass this through to my superior to gain more information on this matter.
Unfortunatly we are unable to offer warranty on the bolt set, as we ourselves have not fitted the manifold.
There are several factors which could of resulted in the bolts themselves coming loose, whether it be that they were incorrectly torqued up, the EGT's on your vehicle could be creeping onto the highside causing them to come loose or even excessive play in your engine mounts creating addtional stress on the bolts.
We can however supply the bolts at a charge, but are currently sourcing more from our supplier due to a recent jump in demand for the manifolds, we are currently out of stock.
Many thanks again for your email and look forward to hearing back from you.
Regards
xxxxxxxxx
Parts/Sales Advisor