SEAT dealers came 13/13 I believe in the Autocar survey.
I am going to go to another one after the fiasco of the additional rear light (see other thread) the front bumper being wrecked by the technician whilst rectifying a parking sensor and today doing the recall without permission. Please sir we need to remove your non standard Tax disc holder. I'll do it!!
I don't want them within 20 miles of my car again.
SEAT UK CS are your only hope. They've been good with me and I'll give you another tip. There is a big cheese who sits on the board at VAG in Milton Keynes, who manage SEAT UK too. Alison Jones - Customer Quality Manager- bought in to sort out the problem of Customer Care and quality. I wrote to her about the DSG gearbox recall and in under 24 hours they were all hoping about. An excellent resolution followed.
They also looked at my gearbox fault and supposedly ordered a selector, to be honest I think im going to go to another dealer even though it will mean a 70 to 80 mile round trip. Another call to CS Monday or maybe an email to a big cheese don't suppose anybody has an email address.