Ewen,
Lee Hearn at JCB Ashford is very good. He gave me several quotes before I ordered. Albeit I went via another dealer as they were just a little bit more competitive.
Lee is the Business Development Manger and I think he’d like to hear about the issues you’ve had.
Sadly, it does sound like you’re unable to change your order now. But hey, ACC isn’t all that, the alcantara is nice (I have it on my current Leon) but I wouldn’t say it makes a huge difference. That said, if JCB messed up they should offer an apology at least.
I’m hoping Raheel is going to authorise a service pack as a goodwill gesture for me. He reckons it’s only 2-3 weeks late though. However, when I ordered I was told it would be here by Xmas.
For now I’m not fussed, given up worrying about it haha!
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I might reach out to Lee to see what he thinks!
Tbh none of this really matters - I did order the stuff I wanted when I ordered the car. ACC and Alcantara are the two things I might have put on if I had the chance, but neither is a deal breaker - but they don't need to know this
I'm more annoyed at the misinformation and attitude everyone has about it. And it would be nice if they just owned up, took some responsibility and did something to make me feel better
Give me free paint protection or something.
Raheel still hasn't said what he can do as a goodwill gesture for me, but he did say he would liaise with JCB SEAT if needed to discuss this issue. I'm going to make him do that because if I speak to that guy again I'll end up getting angry
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