I've had my Cupra for 5 months now (it's a Leon but everything that matters is the same) and I love it. As @nicked said, there's no need to even use the capacitive touch controls and I also haven't had the need to. You very quickly get the infotainment set up how you like it and you know how to access everything in an instant (including turning off lane assist a d returning your digital dash to the same display!). I have a 2021 work car (Kia) with physical buttons and I don't find the Cupra any harder to use/live with.