I went through Seat and it was totally painless until 3 days after I signed for the car and Seat Finance 'deactivated' my contract...and told nobody they'd done it! It's only because I didn't notice any money come from my account in mid-Nov 2018 that I alerted Lookers and VWFS to it. VWFS could do nothing as my reg didn't exist in their system so couldn't help in the slightest. Lookers couldn't do anything as VWFS wouldn't reactivate my account without resigning new paperwork. Lookers couldn't generate new paper work until VWFS unlocked my account...and so the vicious circle started again. Lookers had to get seniors at Seat UK to intervene (which helped) but now VWFS want all their money in one huge lumpsum for 4/5 months plus the initial rental. Do you think I can make anyone see sense with this? Can I f**k. Through no fault of my own or Lookers, VWFS have buggered things royally and can't see that they've done anything wrong...
I had a problem with VWFS with my Octavia VRS. I changed bank accounts and gave them the new details and they didn't take the next payment.
I rang them and they apologised and said it would be rectified the following month and I paid by card over the phone. The next month the payment didn't come out again and yet again I called them and they apologised and I paid by card and they assured me it would be sorted the next month.
The following month, I got a text from them a few days before my payment was due to remind me they would be taking the payment from the new account and yet again it didn't come out and I had to call and make a card payment.
It took them 3 months to sort out and if I hadn't been on it I wouldn't of noticed. To top the lot They then put a late payment marker on my credit file - unbelievable.