Infotainment restarts

[pkaps]

I don't think that it has to do so much with the firmware, I think it has to do with the processors of the infotainment. As such I don't believe that updating the firmware will solve all the issues, I wish it could, many people having done the updates still have the same or similar problems. If the whole unit is not replaced with a newer version or one that has no issues then all these glitches to the ones who have the misfortune to have units with faulty processors will still be there and keep playing with our nerves.

 

[Fr2013]

Mine has been restarting ever since I got a small OTA update about a month ago.
since I got the car in July last year I’ve had zero problems with anything infotainment, this is my first ‘problem’

It’s usually within about 2min of starting the car, just after I’ve driven off. The screen goes black, music stops and then CUPRA logo and then back to Home Screen and everything back to normal within about 30 seconds.

Once it comes back on its fine for the rest of the journey.
It has been predictable for a few weeks now but today, strangely it hasn’t happened at all

I can’t find any particular pattern to it. Who knows!

 

[Shaun123]

Mine has been restarting ever since I got a small OTA update about a month ago.
since I got the car in July last year I’ve had zero problems with anything infotainment, this is my first ‘problem’

It’s usually within about 2min of starting the car, just after I’ve driven off. The screen goes black, music stops and then CUPRA logo and then back to Home Screen and everything back to normal within about 30 seconds.

Once it comes back on its fine for the rest of the journey.
It has been predictable for a few weeks now but today, strangely it hasn’t happened at all

I can’t find any particular pattern to it. Who knows!

Apparently Vw are aware of the issue and are working on a software fix which the dealer said is coming but I’ve been chasing them up but not had any response so it’s a waiting game as it’s getting bloody annoying! Worked ok up until the last ota update.

 

[arizla]

Mine has been restarting ever since I got a small OTA update about a month ago.
since I got the car in July last year I’ve had zero problems with anything infotainment, this is my first ‘problem’

It’s usually within about 2min of starting the car, just after I’ve driven off. The screen goes black, music stops and then CUPRA logo and then back to Home Screen and everything back to normal within about 30 seconds.

Once it comes back on its fine for the rest of the journey.
It has been predictable for a few weeks now but today, strangely it hasn’t happened at all

I can’t find any particular pattern to it. Who knows!

I have the exact issues you describe

 

[Doogle]

How do i check firmware version? Anyone had any luck with taking it to the dealer to get infotainment looked at?

Mines is constantly crashing every other car journey....usually within 30 seconds of setting off. Once it reboots then it usually stays fine for rest of journey.

Also how do you turn off voice recognition? if i have conversations in car, then the infotainment thinks i am requesting something. Every time.

If you open up your home screen so you see all the apps, scroll to settings (Looks like a cog) and you should see it listed there

 

[ksl28]

Great news
I got word from my car dealer last week, that Cupra finally released a fix for this - so i got mine updated today. It normally happened rarely, so cant say for sure if it have been fixed for good - but my fingers are crossed.

The car dealer said "There is an TPI with the number 2066091 - any Cupra dealer can use that number, to get the firmware fix downloaded".

 

[Andy.M]

Great news
I got word from my car dealer last week, that Cupra finally released a fix for this - so i got mine updated today. It normally happened rarely, so cant say for sure if it have been fixed for good - but my fingers are crossed.

The car dealer said "There is an TPI with the number 2066091 - any Cupra dealer can use that number, to get the firmware fix downloaded".

Good news. What software version have you been given?

 

[ksl28]

Good news. What software version have you been given?

Ended up on version 1940 i think.

Funny thing is, that the there is a new update available now, that i can download in the background - not sure if i want to do that.

 

[Fencer60]

there is a new update available now,

That happened to me the same day I picked it up after the 1940 update. Must be very minor, I noticed no changes, and all good still.

 

[dashnine]

I'm getting the frequent infotainment restarts every couple of trips, which is annoying but more frustrating is I'm also getting SOS system and Travel Assist system failures. These pop up and ping, but after a few minutes quietly disappear and then re-appear later, several times a trip. Just these two, nothing else and I can't see how they're connected.

Anyone else getting this additional joy to the restarts?

I'm still getting the SOS and Travel Assist errors - which can come and go in seconds. Really hard to pin down a pattern, don't think its geographical (i.e. phone signal), thinking might be rain / dampness related.

 

[Karbonfaiba]

Greetings! This is my unhappy welcome to the infotainment reboot camp.

I never had these bugs when I was test driving my Formentor, only started after purchase, after the primary user registration. Had the 2-3 knocks on my dashboard every journey since (or pops as most are describing it)

Told my sales person the car was on 1899 and asked for it to be updated beforehand, only to be be told it's "already on the latest version", "1940 was for eHybrid", not the VZ2.

Now it's restarted for the first time while driving. Not surprised, but so tiresome to know in advance what's happening in these forums is happening to every owner, clearly.

I did everything I could I avoid this in pre-sales (in a parallel universe sales is better informed, or at least doesn't obscure the truth - nobody will ever know right...)

That makes 2 cars with these modems / SOS systems, with 100% failure rate, honestly, the real heart of the issue has always been cars that have these modems fitted. At least on VW only the infotainment restarts, rather than drain the 12V battery and locks you out in Fords.

Hope the 1940 update improves the ACC though; although the WV system is more advanced, Ford didn't have these sign recognition bugs I'm experiencing:

Detected 40mph > sets ACC at 25mph.
Detected sharp bend (it's a straight road) > Sets ACC at 16mph > Sets ACC at 40mph.
Detected 30mph > (passes 40mph sign) > Sets ACC at 25mph.

 

[Fencer60]

Told my sales person the car was on 1899 and asked for it to be updated beforehand, only to be be told it's "already on the latest version", "1940 was for eHybrid", not the VZ2.

Patently untrue. I had my VZ2 updated to 1940 by Snows in Portsmouth just a few weeks back. Much happier.

Detected 40mph > sets ACC at 25mph.
Detected sharp bend (it's a straight road) > Sets ACC at 16mph > Sets ACC at 40mph.
Detected 30mph > (passes 40mph sign) > Sets ACC at 25mph.

Not to be dramatic, but I think there are times when the ACC with road sign recognition is outright dangerous.

Not long after getting the car last April I tried it out driving out of London along the A3. It’s a 50mph speed limit, but the road sign recognition was picking up the 30mph signs on the off-ramps. Turned it off after the first time it slammed on the brakes, never turned it on again since.

 

[pivko11]

Greetings! This is my unhappy welcome to the infotainment reboot camp.

I never had these bugs when I was test driving my Formentor, only started after purchase, after the primary user registration. Had the 2-3 knocks on my dashboard every journey since (or pops as most are describing it)

Told my sales person the car was on 1899 and asked for it to be updated beforehand, only to be be told it's "already on the latest version", "1940 was for eHybrid", not the VZ2.

Now it's restarted for the first time while driving. Not surprised, but so tiresome to know in advance what's happening in these forums is happening to every owner, clearly.

I did everything I could I avoid this in pre-sales (in a parallel universe sales is better informed, or at least doesn't obscure the truth - nobody will ever know right...)

That makes 2 cars with these modems / SOS systems, with 100% failure rate, honestly, the real heart of the issue has always been cars that have these modems fitted. At least on VW only the infotainment restarts, rather than drain the 12V battery and locks you out in Fords.

Hope the 1940 update improves the ACC though; although the WV system is more advanced, Ford didn't have these sign recognition bugs I'm experiencing:

Detected 40mph > sets ACC at 25mph.
Detected sharp bend (it's a straight road) > Sets ACC at 16mph > Sets ACC at 40mph.
Detected 30mph > (passes 40mph sign) > Sets ACC at 25mph.

Seems to me that the sign recognition system is on kph values...
25mph is 40kph.
It may be related (or similar) with the problem some have in the UK, with the car not wanting to overtake on ACC because the system is set for driving on the right side of the road, and so the system does not allow you to pass someone on the right side.

I drive a 1.5tsi and it was recently updated to 1940, so it is not only for hybrids.
My infotainment restarts started after the A896 OTA update. When I went to service the car for the first time at 30.000km, I aksed for an update and they said that there isn't one available. When I mentioned the restarts, they said they would check. When I picked up the car they said they updated it.
The restarts were not solved until my recent trip there to activate the Full Link. I mentioned the restarts again, and they updated it to 1940. So far no restarts.
I believe that they will not make any updates unless you mention a specific bug.

 

[oldgitdave]

Not to be dramatic, but I think there are times when the ACC with road sign recognition is outright dangerous.

Not long after getting the car last April I tried it out driving out of London along the A3. It’s a 50mph speed limit, but the road sign recognition was picking up the 30mph signs on the off-ramps. Turned it off after the first time it slammed on the brakes, never turned it on again since.

I totally agree. Mine slammed the anchors on when it spotted a 30mph sign on an exit slip road on the M4 whilst I was travelling at 70mph. Luckily nothing behind me!
Now switched off & I'll never switch it on again, it's too dangerous!

 

[dashnine]

I've had the mph / kph ECU argument three times over the last couple of months I've been using TSR linked to ACC. Not sure what provokes it, then it'll suddenly start doing it.

There are a couple of damaged speed limit signs on my regular commute where the camera can see the them, one 50-> 40mph and a 40 ->30mph, so no issue anticipating them and just pressing the accelerator until it picks up the next sign.

Don't think you can entirely blame the car for those, or any signs it sees in error, I guess it's better to spot them than miss one. Can't really imagine how you could code out ignoring a slightly smaller sign (as it's further away) that's on a parallel road. And dfter all, my foot's never far away from the pedals to be able to react.

 

[Karbonfaiba]

Thanks for the input guys, much appreciated. I like this place already!

Very interesting about the mph to kph conversion with the ACC - you may be onto something there, especially considering this unit selection is stored is multiple places on and off the vehicle. I will go about reselecting mph where I find it in case the actual ACC module still thinks it's reading kph signs on UK roads, least I can try.

Snows CUPRA Portsmouth is my local branch actually; it's now booked in to have a look at software updates as well as a few other things, I'm satisfied the fixes are coming!

On the behavior of the ACC briefly, I know you can tell it not to automatically adjust itself according to road signs, so a workaround does exist for this at least, however automatically adjusting... is the behavior I desire from it, coming from my previous Ford.

I did not spend more money to go backwards in tech! (if you know what I mean) otherwise I would have a faster BMW without ACC so I've made my choice to have ACC over a bigger engine (but also much higher running costs too)

I'll take this to another thread but; does anybody know what the ACC settings, comfort, sport, CUPRA actually change? I very much like the fact the queuing traffic follow is so much more responsive than what I had before - i.e. not letting a massive gap build up.

But if the CUPRA mode is also enabling slow corner braking feature, then perhaps the sport or comfort settings would stop such "ECO / safety" events from effecting it? At least reduce intensity of automatic braking and accelerating on road sign changes - as I suspect the setting controls. Even if this is going to be locked on CUPRA mode, the individual mode is only a push away.

Don't think you can entirely blame the car for those, or any signs it sees in error, I guess it's better to spot them than miss one. Can't really imagine how you could code out ignoring a slightly smaller sign (as it's further away) that's on a parallel road.

Yup, agreed with your experience and a good suggestion too.

In my experience of TSR systems, the WV system is more sensitive to spotting the side road signage. It could be improved I think, but there is always a sign you pass that just isn't rotated enough out of sight and it picks it up! Acceptable flaw if it's predicable imo.

 

[pivko11]

I'll take this to another thread but; does anybody know what the ACC settings, comfort, sport, CUPRA actually change? I very much like the fact the queuing traffic follow is so much more responsive than what I had before - i.e. not letting a massive gap build up.

But if the CUPRA mode is also enabling slow corner braking feature, then perhaps the sport or comfort settings would stop such "ECO / safety" events from effecting it? At least reduce intensity of automatic braking and accelerating on road sign changes - as I suspect the setting controls. Even if this is going to be locked on CUPRA mode, the individual mode is only a push away.

Exactly what I wanted to suggest. Perhaps some option should at least prevent abrupt braking.
I do not have road sign recognition, but if I am not mistaken, when using the ACC, in sport profile the acceleration is much stronger than in eco, or normal (not sure what are the exact profile options). Perhaps it affects also the braking when slowing down.

 

[Mike69]

Had my VZN for 4 days (brand new, dealer received it July 6th) and I have counted 5 complete profile reboots where all radio stations, custom shortcuts and even some drive settings were set back to factory settings. Feels like making use of the User profile settings was the cause as I haven't used any of the app features, just created sencond profile for the Mrs. Very frustrating software experience so far. Not to mention the now well known 'changing your settings' message after 5 min of every journey. I'm going to remove the 2nd user and 'assign keys function and see if it makes the system more stable. Can't have a repeat of today (system hung on 'please wait' for the 15min duration of a motorway journey, unable to use Air con or radio)

 

[oldgitdave]

Had my VZN for 4 days (brand new, dealer received it July 6th) and I have counted 5 complete profile reboots where all radio stations, custom shortcuts and even some drive settings were set back to factory settings. Feels like making use of the User profile settings was the cause as I haven't used any of the app features, just created sencond profile for the Mrs. Very frustrating software experience so far. Not to mention the now well known 'changing your settings' message after 5 min of every journey. I'm going to remove the 2nd user and 'assign keys function and see if it makes the system more stable. Can't have a repeat of today (system hung on 'please wait' for the 15min duration of a motorway journey, unable to use Air con or radio)

I (and lots if others on here) have had that. Check your software version.

If you're not on 1940 then get the dealer to sort it. 'Changing your settings' has been totally absent for me since 1940 I'm really glad to say. Just guessing you might be on 1900 which doesn't sort these issues.

 

[vmaxkiddy]

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The ACC mph/kmh confusion on my car has now been cured. The infotainment complete unit (screen etc) has been replaced and a new unit fitted which had to be coded at the factory before being sent to the dealer.

ACC issue

Has the strangest problem today with ACC it was bouncing between 70 and 40 as I was driving along Even with ACC off you could see the speed limiter moving up and down Anyone else seen this Sent from my Pixel 6 Pro using Tapatalk

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