Ok before the witch hunt starts to go any further I'd ask anyone that's been having any kind of issue to contact myself direct via andrew(at)dieselchip.co.uk
As for Noel's issue I have been trying to resolve this for the last 2 weeks and due to having a 4 kids 1/2/9 and 12 I asked Noel to contact one of my staff members as I'm not getting much sleep of late (for the last 8 months) .. I don't want to turn this into a slagging match but I would like you all
To see the emails between myself and Noel, and you'll see that we have offered to take a look at his box fr him, but his response has been that if we didn't give him a refund he would be taking to "social media".
The box IS NOT being returned again for the same pointless testing as
before. There's an obvious
problem with them or some incompatibility
problem especially as other VWAG 184 engine owners are reporting same
problems. Had I been made aware at the start there were potential
problems that could result in engine damage I would never have bought
it.
2-3 people have already pulled out of buying one due to my warning
posts on various forums and social media online. I have not once on
these various media talked down your company, but I feel that people
who have spent £20,000 on a car should be warned about the potential
problems your boxes can cause and the fact these problems are not
highlighted at point of sale is even worse. You really need to put
some sort of "buyer beware" message on your website and packaging.
A simple refund would have been so much easier when problems initially
were highlighted to you.
Noel
Sent from my iPhone
On 5 Jul 2015, at 11:50, Sales@DTUK <sales@diesel-performance.co.uk> wrote:
As per my previous emails Tony is dealing with this matter Noel and will let him reply to you.
Regards,
Andrew Pawley
Managing Director
Diesel Tuning UK LTD
Office: 01207 299538
iPhone: 07977 466 007
email:
andrew@diesel-performance.co.uk
website:
www.diesel-performance.co.uk
facebook:
www.facebook.com/dieseltuninguk
twitter: @dieseltuninguk
Sent from iPhone.
On 5 Jul 2015, at 10:50, Noel co.uk> wrote:
Andrew/Tony.
Having discussed my issues with various other people I will give you
one more chance to "make right" my problems. Please don't reply with
any more flannel asking me to return for testing. It's clear to
everyone I've spoken to that the issue lies with the box as the car is
running like a dream without it on, so don't try telling me any
different.
One last chance - I would like a full refund in exchange for the box,
simple. I have screenshots of the website when bought it and also many
emails pre-sale. Not once was I warned that this box could damage my
car or make it run like a bag of nails or limp around.
If no refund is forthcoming I will accept it on the chin, as I haven't
the time to be bothered about £365. But I will ensure that as many
people as is possible on the multitude of online forums, friends,
Facebook are made fully aware that these boxes may not do as
advertised and may result in non-advised damage to their vehicles. It
is only fair they know the "full" risks about the tuning box. I'm sure
the potential loss in business from this would make it more worthwhile
to just do the right thing on this occasion but I'll leave that down
to you Andrew. I'm in business myself and bend over backwards to
ensure my clients get value for money, and if not then I put it right.
Please don't bother replying unless your going to refund me as I'm fed
up of banging my head against a wall regarding this long issue.
Noel
Sent from my iPhone
On 28 Jun 2015, at 10:16, Sales@DTUK <sales@diesel-performance.co.uk> wrote:
Noel
Both myself and Tony have explained what our course of action is, so please let Tony deal with this.
Regards,
Andrew Pawley
Managing Director
Diesel Tuning UK LTD
Office: 01207 299538
iPhone: 07977 466 007
email:
andrew@diesel-performance.co.uk
website:
www.diesel-performance.co.uk
facebook:
www.facebook.com/dieseltuninguk
twitter: @dieseltuninguk
Sent from iPhone.
On 28 Jun 2015, at 10:03, Noel co.uk> wrote:
That's what I'm saying though - when not tuned there are zero issues,
zero limp modes and zero juddering. It's only when the box is on the
car there's a
problem. There's obviously an incompatibility issue
between box and car ?
Sent from my iPhone
On 28 Jun 2015, at 09:43, Sales@DTUK <sales@diesel-performance.co.uk> wrote:
Noel
As we've had issues associated with vehicles in the past all we can do is test the system on our own vehicles, if we can't replicate the issues either I the bench or on our vehicles then we can only assume that the issue is with the vehicle, Moreso when customers of non tuned cars are experiencing the same issues
Regards,
Andrew Pawley
Managing Director
Diesel Tuning UK LTD
Office: 01207 299538
iPhone: 07977 466 007
email:
andrew@diesel-performance.co.uk
website:
www.diesel-performance.co.uk
facebook:
www.facebook.com/dieseltuninguk
twitter: @dieseltuninguk
Sent from iPhone.
On 28 Jun 2015, at 09:37, Noelco.uk> wrote:
Ok Andrew. I'll get sent back and wait to hear from you.
I hope you don’t think I am a malicious person trying it on or anything. I
can send you a copy of the vehicle breakdown report and work that SEAT did
when it was stuck in limp mode and sensor was replaced. I really want this
sorted out so that I can either get the box working or be returned to a
position I was in prior to purchasing.
Thanks
Noel
-----Original Message-----
From: Sales@DTUK [mailto:sales@diesel-performance.co.uk]
Sent: 28 June 2015 09:34
To: Noel Wildman; Tony Taylor
Subject: Re: Box problems
Noel
Tony is dealing with this and I have no record of the emails, but I'm sure
he would of suggested that we test the box on our own vehicle first and
foremost and if the box was found to be faulty it would be replaced.
I'll let Tony continue to deal with this but will be involved once the kit
is returned and tested
Regards,
Andrew Pawley
Managing Director
Diesel Tuning UK LTD
Office: 01207 299538
iPhone: 07977 466 007
email:
andrew@diesel-performance.co.uk
website:
www.diesel-performance.co.uk
facebook:
www.facebook.com/dieseltuninguk
twitter: @dieseltuninguk
Sent from iPhone.
On 28 Jun 2015, at 09:29, Noel Wildman
wrote:
I have e-mailed Tony directly as he sent me a message.
I just cannot fathom out how my car runs completely smooth without the
box, but once box added the car does not agree with it. Me, and many
other 184 engine owners should not be in a position where a device
that has been bought to enhance the performance, ends up solely
contributing to breaking an important part of the engine. I may not
be too bothered if the car itself were old and cheap, but when you
have paid £20,000 for a car, and almost £400 for a device that I was
promised by you would not break anything on my engine, I hope you can
therefore understand why I may feel misled and also let down by DTUK
especially as not once have you offered to have the box back and refund my
money as it does not do what it says on the tin.
I do not really want to take further action as I am hoping you can
sort it out. Maybe an exchange on the unit would be a good starting
point as I feel there is obviously something symptomatically wrong
with the device, no matter how many times you test it and re-flash it,
and has been from day one.
I run a successful property development business myself, and if I had
done something that a customer was not happy about, I would offer to
put it right, and not carry on masking around the
problem with offers
to test stuff and point me in direction of forums. I do believe that
you are genuinely saying that it is not your fault, which I accept.
But, I feel my £400 has been wasted and my car has suffered.
Just do the right thing Andrew, either accept the box back for a
straight swap for a new unit so I can try that, or refund my money.
Regards
Noel
-----Original Message-----
From: Sales@DTUK [mailto:sales@diesel-performance.co.uk]
Sent: 26 June 2015 10:15
To: Noel Wildman; Tony Taylor
Subject: Re: Box problems
Noel
I have already said that we are willing to test the box for you, we
can't and won't do anymore than that.
I have cc'd Tony Taylor into his email and I would ask you to send any
further replies directly to him on
Tony@diesel-performance.co.uk
Regards,
Andrew Pawley
Managing Director
Diesel Tuning UK LTD
Office: 01207 299538
iPhone: 07977 466 007
email:
andrew@diesel-performance.co.uk
website:
www.diesel-performance.co.uk
facebook:
www.facebook.com/dieseltuninguk
twitter: @dieseltuninguk
Sent from iPhone.
On 26 Jun 2015, at 10:00, Noel Wildman
< wrote:
Andrew.
Whilst I hear what you are saying that other people have had
problems, I personally do not have the time to trawl through various
forums if I am honest, whist trying to run my business.
If you have listened, I have already had the boost sensor replaced
around 4 months ago by Seat. The problems 'only' arise when the
tuning box is plugged into the car. Without the tuning box the car
runs as smooth as a dolphins back. To me and everyone else, that
obviously means that the box is NOT suitable for the car as makes it
run in a bad way, no matter what map and fine tuning is applied to
the vehicle. As you well know, this has happened almost from day one
- starting with being jumps at low revs, and then progressing onto
the Limp mode being regularly triggered. I repeat - NONE of this
happens when the box is taken off.
I can make an analogy of this - I have a nice PC running smoothly,
but whenever I decide to add a high end graphics card, the PC Cannot
handle it and keeps switching off. Obviously the Card is not
suitable for the PC as I cannot use it properly so I leave it out the
PC and run it as it was originally as I don’t want to ruin my PC.
Can you see what I am saying ? The box is and has never been fit for
purpose and I can go back through many e-mails to prove this. I wish
that I had never bought the box as it has been nothing but problematic.
One final time - what - if anything are you willing to do bearing in
mind you have already flashed the map before which has done
absolutely nothing, and these problems have been going on since day 1
with e-mails to prove ?
I will take your response as final, and deal with it how I see fit
Noel
-----Original Message-----
From: Sales@DTUK [mailto:sales@diesel-performance.co.uk]
Sent: 25 June 2015 18:16
To: Noel Wildman; Tony Taylor
Subject: Re: Box problems
Noel
I would suggest that you look at various forums and you will find
people having limp mode issues with these engines, josedebardi is a
member of Briskoda and had had similar issues as have many others
that are not running tuned cars.
It's 6.10pm and I don't have time at present to check our records but
I'm sure we ran your box on our Skoda and even swapped the box for
you. I know of one of our customers who has had 3 modules from us
finally took his car back into Skoda and they replaced the boost
sensor and hey presto the issues were no more.
So you need to find these other people on the Internet and take
copies of their problems which do match your issues, print them out
and take your car back to seat and tell them the issues you have had
and use the printed examples to back this up. they should be well
aware of the boost sensor issues and you need to ask them to replace
it, infact we've seen cars with less than 1,000 miles have boost sensor
failure.
The only thing we can do for you is to bench test the kit and yet
again test it on our Skoda, and if there is an issue replace the
electronics, if the issue is down to a damaged loom then this isn't
covered by warranty.
Regards,
Andrew Pawley
Managing Director
Diesel Tuning UK LTD
Office: 01207 299538
iPhone: 07977 466 007
email:
andrew@diesel-performance.co.uk
website:
www.diesel-performance.co.uk
facebook:
www.facebook.com/dieseltuninguk
twitter: @dieseltuninguk
Sent from iPhone.
On 25 Jun 2015, at 17:55, Noelwrote:
Andrew.
As the box has caused nothing but problems, contrary to how it is
advertised on your website - what are you willing to do ? Ideally I
would like to Send the box back for full refund in an ideal world as
I have had nothing but problems and constant limp mode. On one
occasion I had to call Seat out as limp mode wouldn't come off and I
can send documentation to prove it.
I have many emails from you from before I committed myself to
spending almost £400 which assured me that my cars integrity and
mechanics would not be affected in any way.
I will be registering myself on the many golf, seat and other forums
too so can discuss with others who have had problems as well but
ideally I want to hear back from you first.
Regards
Noel
Sent from my iPhone
On 25 Jun 2015, at 15:13, Sales@DTUK
<sales@diesel-performance.co.uk>
wrote:
Noel
We've seen this issue manifest itself on several 2.0 184 golf seats
and skodas and the issue related to the boost sensor failing
Regards,
Andrew Pawley
Managing Director
Diesel Tuning UK LTD
Office: 01207 299538
iPhone: 07977 466 007
email:
andrew@diesel-performance.co.uk
website:
www.diesel-performance.co.uk
facebook:
www.facebook.com/dieseltuninguk
twitter: @dieseltuninguk
Sent from iPhone.
On 25 Jun 2015, at 14:59, Noel Wildman
wrote:
Hi Andrew.
Not sure if you remember but I bought a box last year and
subsequently had to send it back a couple of times for you to
re-flash maps etc as my car was either juddering at low revs or
going into limp mode (Leon 184).
It has been going on now for months. Just randomly will revert to
limp mode. I've even tried it on +0 settings on all maps, and also
on -1,-2 settings which not ideal, but it still eventually goes to
limp mode.
The only time the car doesn't go to limp is when the unit is taken
off.
Have you any ideas/solution please?
Regards
Noel
Sent from my iPhone