Hi. Recently my Cupra Connect data service expired the second time, since my Formentor is 3+ years old now.
But I'm having issues purchasing the new Connect service. Went through all the steps, both from inside the car, scanning the QR code, but also directly on shop.mycupra.com website, cubictelecom website and seat shop, on different devices, mobile, desktop, windows, mac, etc.
The issue is the final step, after confirming the payment, I end up on a generic "internal error" page and the money is blocked in my banking app. I tried 3 different cards too.
Inside
I messaged support and after some useless back and forth, they "escalated" my issue to technical support and it's now been almost 2 weeks without any other reply.
Anybody else having these issues? It seems so crazy to me that a brand like Cupra would not care about resolving an issue like this. I guess once you bought the car, you are no longer that important to deal with
But I'm having issues purchasing the new Connect service. Went through all the steps, both from inside the car, scanning the QR code, but also directly on shop.mycupra.com website, cubictelecom website and seat shop, on different devices, mobile, desktop, windows, mac, etc.
The issue is the final step, after confirming the payment, I end up on a generic "internal error" page and the money is blocked in my banking app. I tried 3 different cards too.
Inside
I messaged support and after some useless back and forth, they "escalated" my issue to technical support and it's now been almost 2 weeks without any other reply.
Anybody else having these issues? It seems so crazy to me that a brand like Cupra would not care about resolving an issue like this. I guess once you bought the car, you are no longer that important to deal with