Model Year 24/25 Brand New Formentor Problems - Alarm going off and Hybrid Warning

Dec 22, 2024
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So I’m 2 days into owning a brand new Cupra Formentor and was rudely awoken this morning by the alarm going off on the car, I managed to silence it using the key fob but then noticed a warning on the dash stating that there was an issue with the Hybrid System, I’ve tried starting the car but nothing switches on. I’m now unable to move the car.

In addition the day we were due to collect the car the dealership phoned and explained that the 12v battery had discharged (assuming due to it being sat on the forecourt for a while), they were going to charge it and have checked that the battery is not faulty. Assuming the 2 problems are related? anyone got any other ideas of what’s going on? going to ring the dealership today but at the moment I’ve got a lump of metal blocking the driveway.
 
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Reactions: Syphon
Dec 22, 2024
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So roadside assistance came out and identified a 1.5amp draw on the power when the car was locked. So have dropped it off at the dealership and await them to tell me what’s wrong. Somewhat disappointing considering car is 2 days old and dealership could have found this if they’d looked before handing the car over.
 
Nov 3, 2024
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Any luck on your car or haven’t the dealer had time to look at it yet? Keep us informed
 
Dec 22, 2024
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Any luck on your car or haven’t the dealer had time to look at it yet? Keep us informed
Car still with the dealership. Tried to fob us off with 'one of the cells within the battery it dead’ and we’ll replace the battery, only to get a phone call on the day of collection saying they’ve found another fault with the Body Control Module which wakes up in the night and powers up other modules (therefore drains the battery). Current considering whether to reject the car and get a full refund
 
Dec 22, 2024
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No we didn’t get to the bottom of the problem. I’m currently going through rejecting the car with Cupra customer care (car was under 30 days old). Car still sat with the dealership, they seem to be going round in circles, if they find the root cause I’ll post what it was.
 

Delanor

Active Member
Aug 9, 2022
117
44
When I bought my Formentor I had a problems with the dealer from Hell whom shall remain nameless (Marshall Cupra Leicester) they were so bad I contacted Cupra customer services and their Manager took over and he was really excellent and sorted the problems out for me it was obvious he cared about Cupra`s reputation and customers - unlike the dealer!
 
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Reactions: CupForm
Mar 17, 2025
4
0
So I’m 2 days into owning a brand new Cupra Formentor and was rudely awoken this morning by the alarm going off on the car, I managed to silence it using the key fob but then noticed a warning on the dash stating that there was an issue with the Hybrid System, I’ve tried starting the car but nothing switches on. I’m now unable to move the car.

In addition the day we were due to collect the car the dealership phoned and explained that the 12v battery had discharged (assuming due to it being sat on the forecourt for a while), they were going to charge it and have checked that the battery is not faulty. Assuming the 2 problems are related? anyone got any other ideas of what’s going on? going to ring the dealership today but at the moment I’ve got a lump of metal blocking the driveway.
Hi,
I've had exactly the same problem with my Cupra. Mine broke down in this way 3 times.
AA man said the info is all on the ECU and said something about a module to and not to use the app. Dealer couldn't workout what was wrong or do they know whats wrong and no fix?
Basically I got mine replaced but it was through walking into the sales department and luckily bumped into the area manager.
2nd car just in the last two days has shown signs again something is going to go wrong yet again.

Out of interest check these things....

-Does the radio just randomly turn on when the key is near even when you don't get in?
-Do you get the rear lights create a fault if you have the light animation on?
- Have you had issues adjusting the climate control, a message will come up please activate AC however the screen is blocked by that message.
- As soon as the petrol engine kicks in do you get a message engine must run longer?

The last point is interesting as basically my last car and new one both suffer with this message along with and E and a slash through it. The new car has started not to allow me to switch back to electric even after several miles of driving like the last one did, however the three weeks before worked perfect.

Any Cupra mechanics out there shed some light on this things?
Thanks
Mark
 

SRGTD

Active Member
May 26, 2014
2,679
1,528
- As soon as the petrol engine kicks in do you get a message engine must run longer?

The last point is interesting as basically my last car and new one both suffer with this message along with and E and a slash through it. The new car has started not to allow me to switch back to electric even after several miles of driving like the last one did, however the three weeks before worked perfect.

Any Cupra mechanics out there shed some light on this things?
Thanks
Mark

The last thing I’d ever describe myself as would be a Cupra mechanic! 🤣. Firstly, apologies for the long post, but here goes for my ‘armchair diagnosis‘ (a.k.a. forum member opinion) of the reason for the ‘engine must run longer’ message. I think it might be linked to the petrol / gasoline particulate filter (GPF / OPF) and the filter regeneration process; AFAIK, VAG hybrid cars are equipped with a GPF / OPF in the same way that VAG ICE cars are.

Setting aside for a moment the fact that your car is a hybrid, for cars equipped with a GPF / OPF the particulate filter collects harmful particulate matter from the combustion process from the ICE, and when the particulate matter reaches a certain level it is neutralised through a regeneration process. Regeneration can be either passive or active, depending on types of journey driven and how the vehicle is used;
  • If the majority of journeys are long(er) with the ICE operating at its optimum running temperature. Under these ‘normal’ (for an ICE) driving conditions, the very high exhaust temperatures reached are high enough to passively neutralise the accumulated particulate matter in the OPF / GPF.
  • If a high proportion of shorter journeys are driven where the ICE doesn’t reach its optimum operating temperature. The car will initiate an active / forced OPF / GPF regeneration process and the active / forced regeneration process uses additional fuel to increase exhaust temperatures to neutralise accumulated particulate matter. Owners of ICE cars often notice a marked worsening in fuel consumption during an active / forced regeneration because of the additional fuel used. The car’s ICE needs to be kept running during the regeneration process for it to be fully completed.
With a hybrid, depending on journey types and duration driven, the ICE may normally only be running for short periods of time and not reaching the optimum operating temperature for much of that time. Under these conditions, it’s likely that most OPF / GPF regenerations will be active / forced rather than passive. When the message ‘engine must run longer’ is displayed, it’s likely an active / forced regeneration is taking place and the message is a prompt not to turn off the engine so the regeneration process can be allowed to finish. An ‘in progress’ regeneration would also explain why your car won’t allow you to switch back to electric mode.

With ICE cars, if the regen process is interrupted, it will recommence at the next - and subsequent - ignition cycle(s) until it is completed. I suspect the same may apply to a hybrid car too.

When I owned my OPF / GPF equipped (non-hybrid) petrol engined VW, there were some tell tale signs when an active OPF / GPF was happening (some or all of the above tell tale signs might not be relevant to a hybrid car);
- deeper exhaust note
- slight hesitancy in acceleration
- slight ‘lumpiness’ in engine idle
- significant increase in fuel consumption
- stop start function was inactive
- engine fan running continuously

It‘s purely speculation on my part that the above is the reason for the ‘engine must run longer’ message in your hybrid; if it is [the reason], then hopefully the above is useful / relevant. All of the above also assumes your car is equipped with a GPF / OPF.
 
Lecatona HPFP (High-pressure Fuel Pump Upgrades)