Unfortunately, on the 23rd my engine passed away quietly in traffic on the way to BK... Today she was dropped off at Seat Cardiff for Warranty investigation.
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A little update on my car....
They have worked out what's caused the complete engine failure, which is within the warranty coverage, and have sent all the evidence to Seat Warranty and they have requested an independent assessor to visit the car and verify the dealerships findings before they agree that it is covered under warranty. What is working in my favour is they have within a matter of weeks, had a 2022 car with the same core engine and this car has the exact same failure.
There was an initial
problem with my service history being recorded on the wrong type of servicing schedule (fixed instead of flexible) and there was a huge glaring mileage discrepancy on the main dealer system where my car dropped from 26,200 on June 2021 to 19,400 on July 2022... Apparently this wasn't picked up during the checks they supposedly did prior to me buying the car, so much for buying an assured used car LOL. Their explanation for both errors are typo, which can happen, but both should have been picked up by the selling dealership during the pre-sale checks as per their website. Apparently both issues have now been corrected but I will wait to see this in writing.
In the mean time, I am still without a courtesy car (it's been over 2 weeks since the drop off to the dealership and was assured a courtesy car would be delivered to me last Thursday) and after a lengthy phonecall with the tech dealing with my car, the last time they ordered an EA888 it took 3 weeks to arrive so couple that with the additional wait for an independent assessor, I can't imagine I'll be seeing my car before the 2nd half of Feb at the earliest.
An annoyance is if I had got Seat to collect the car, they would have dropped off a courtesy car when picking mine up but since that isn't stipulated in the warranty info I was sent and I wasn't told that when I spoke to the warranty dept, I paid to have the car recovered myself and that has been a factor in the delay.
The icing on the cake is the Used Car Warranty I have with Seat is capped at £1,000 per claim (up to the value of the car so 15 claims I guess) so they are also trying to work out who is paying for the rest of the £9,000+ bill between Seat HQ giving good will or Seat Bristol as the selling dealership.
I'm not in a happy place right now lol.