Main dealers? DSG service?? How's this for inspiring confidence????

LeylandVCDS

Active Member
Apr 20, 2015
355
205
Leyland, Lancashire
Quick rant here, but something I feel needs to be mentioned.

I'm off work at the moment after a big shoulder operation, and decided a couple of weeks ago that I wanted to get a DSG service done on my 2019 2.0TDI Leon when I start driving again, hopefully early next week. The car has done just over 30k miles, but I want it done early, so it's out of the way and no where near the mileage recommendation that SEAT have stated.

I've spoken to a local VW independent who has been highly recommended to me, and have the car booked in a week Friday for a full DSG service including all filters, VAT etc for £225 all in, with a "no problem if you need to rebook if you're not driving by then after your op"

As a matter of interest, I rang my local SEAT dealer to get a comparison price, and was greatly concerned by the advice and information they have given me.


1. Firstly, they tried to tell me that my car, according to the reg number and VIN number, which they BOTH checked, had a 6 speed MANUAL gearbox and didn't need a DSG service. They actually asked if I was sure it was a DSG - I've had the car for 15 months, so I think I would have worked out by now whether it was manual or automatic FFS!
2. They then said that was an error, and that it had a 6 speed DSG. They would not believe me that it has a 7 speed, and then again insisted it should be a manual according to their database.
3. They then agreed that yes it had a DQ200 7 speed DSG gearbox that was on an 80,000 mile service interval, and that filters are cleaned out rather than replaced during the service.
4. Next, they said this was wrong, and that the DQ200 was actually a sealed for life gearbox that required no maintenance whatsoever.
5. After that, they came back to me and said that with the car having done 30k miles, it was overdue as yes it did need a service, and that it should have been done at 25,000 miles, that filters were cleaned not replaced, and that they wanted the car the night before to make sure it is cold, then for all the following day, at a cost of £368+vat.

So do the dealers really know what the hell they are talking about??? I think not. I'll stick to the independent....

Rant over - I'm fuming that the info the dealers could potentially cost huge repair bills for gearbox and mechatronic replacement at later dates.

Thoughts???
 

tracktoy

Active Member
Jun 11, 2023
555
381
Personally I only ever trust my local VAG Specialist, main dealers as you have pointed out don't know there ar** from elbow and in my experience are always much more expensive.

In my personal view this is only going to get worse as we go more electric as the small dealers wont have all the kit nor experienced technicians to handle some of the jobs needed.
 
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ViperSlider

Active Member
Mar 26, 2024
84
43
Cardiff, S.Wales
Main dealer staff are "largely" only as good as their IT skills as they don't know the cars etc in the same way as an enthusiast would so their knowledge is entirely dependent on if they can look up the info on their systems with any kind of accuracy.

As someone that has ETKA and ODIS (both proper, not mickey mouse access) and use them daily, the systems are super easy to use after you get over the initial learning curve so there is no excuse to get it wrong, even if you are just staff and not an expert.

Note: the techs are a different breed when it comes to knowledge and expertise BUT not all of them. Again there are a portion that are just there for the job and not the brand so take no pride in their knowledge or workmanship.

It differs from dealer to dealer of course.

By and large, I always recommend going to an authorised specialist. They usually care enough to know their stuff and care about the return business so will do a better job.

Also, how was the op?!
 

LeylandVCDS

Active Member
Apr 20, 2015
355
205
Leyland, Lancashire
Main dealer staff are "largely" only as good as their IT skills as they don't know the cars etc in the same way as an enthusiast would so their knowledge is entirely dependent on if they can look up the info on their systems with any kind of accuracy.

As someone that has ETKA and ODIS (both proper, not mickey mouse access) and use them daily, the systems are super easy to use after you get over the initial learning curve so there is no excuse to get it wrong, even if you are just staff and not an expert.

Note: the techs are a different breed when it comes to knowledge and expertise BUT not all of them. Again there are a portion that are just there for the job and not the brand so take no pride in their knowledge or workmanship.

It differs from dealer to dealer of course.

By and large, I always recommend going to an authorised specialist. They usually care enough to know their stuff and care about the return business so will do a better job.

Also, how was the op?!
Op went OK thanks, suffering now though. The repair was successful, but the bruising is coming out spectacularly lol. I know this isn't going to be a 5 minute recovery - tried to go out in the car yesterday, thought it was OK with it being automatic, but it didn't work :ROFLMAO:
 

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sidy64

Active Member
Oct 18, 2019
70
4
London e17
Quick rant here, but something I feel needs to be mentioned.

I'm off work at the moment after a big shoulder operation, and decided a couple of weeks ago that I wanted to get a DSG service done on my 2019 2.0TDI Leon when I start driving again, hopefully early next week. The car has done just over 30k miles, but I want it done early, so it's out of the way and no where near the mileage recommendation that SEAT have stated.

I've spoken to a local VW independent who has been highly recommended to me, and have the car booked in a week Friday for a full DSG service including all filters, VAT etc for £225 all in, with a "no problem if you need to rebook if you're not driving by then after your op"

As a matter of interest, I rang my local SEAT dealer to get a comparison price, and was greatly concerned by the advice and information they have given me.


1. Firstly, they tried to tell me that my car, according to the reg number and VIN number, which they BOTH checked, had a 6 speed MANUAL gearbox and didn't need a DSG service. They actually asked if I was sure it was a DSG - I've had the car for 15 months, so I think I would have worked out by now whether it was manual or automatic FFS!
2. They then said that was an error, and that it had a 6 speed DSG. They would not believe me that it has a 7 speed, and then again insisted it should be a manual according to their database.
3. They then agreed that yes it had a DQ200 7 speed DSG gearbox that was on an 80,000 mile service interval, and that filters are cleaned out rather than replaced during the service.
4. Next, they said this was wrong, and that the DQ200 was actually a sealed for life gearbox that required no maintenance whatsoever.
5. After that, they came back to me and said that with the car having done 30k miles, it was overdue as yes it did need a service, and that it should have been done at 25,000 miles, that filters were cleaned not replaced, and that they wanted the car the night before to make sure it is cold, then for all the following day, at a cost of £368+vat.

So do the dealers really know what the hell they are talking about??? I think not. I'll stick to the independent....

Rant over - I'm fuming that the info the dealers could potentially cost huge repair bills for gearbox and mechatronic replacement at later dates.

Thoughts???
That's outrageous, typical no nothing main dealers.
 
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Wyld Stallyn

Be Excellent To Each Other and... Party On Dudes!
Mar 10, 2022
401
243
Big Ouch🙈

But Your Shoulder will get better after the operation, however the open wallet surgery that the dealer suggests, looks like charging like I a wounded rhino is their primary motive, and fixing the product training issues is a poor second.

I had my HALDEX filter cleaned out, not my wallet...
I found a local Indy (no whips, hats or snakes anywhere) who did a fab job for almost half what the Main Stealer quoted me.

Wishing You and your wallet a swift recovery. 👍
 

ViperSlider

Active Member
Mar 26, 2024
84
43
Cardiff, S.Wales
Op went OK thanks, suffering now though. The repair was successful, but the bruising is coming out spectacularly lol. I know this isn't going to be a 5 minute recovery - tried to go out in the car yesterday, thought it was OK with it being automatic, but it didn't work :ROFLMAO:
I normally need to pay for content with nipples 🤣 Hopefully the recovery is short and you can be back behind the wheel in no time!
 
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