Safety related field measure went live in the UK this week for the Formentor, Ateca, Tarraco & Leon
Service ID - 10H7 Technical background
In some Formentor, Leon, Tarraco and Ateca vehicles within the range of specified VINs, it is possible that they have engine design covers installed that could detach from their fixing depending on use (very sporty driving or poor road conditions) and the operating time. If the engine design cover is not attached, there is a possibility that the engine design cover will come into contact with the hot area of the exhaust gas turbocharger and may cause burn damage or fire.
Remedy
The engine design cover must be removed on all affected vehicles.
Not all vehicles are affected by this Recall Campaign.
All affected vehicles must be repaired during a visit to the workshop.
Questions and answers
What fault / damage do the affected vehicles have?
The engine design cover can detach from the fixing depending on use (very sporty driving style or poor road conditions) and the operating time.
What is the cause of the fault?
The clamping force on the mounting points of the engine design cover is insufficient.
What are the consequences of the fault?
If the engine design cover is not attached, there is a possibility that it will come into contact with the exhaust gas turbocharger and this may cause burn damage or fire.
Which vehicles are affected by the anomaly/damage?
Leon, Formentor, Tarraco and Ateca vehicles from a limited production period with a certain engine are affected.
Are all vehicles affected by the anomaly / damage?
No, only vehicles that could not be reworked by the production plant as part of the internal inspection measures are affected. The affected vehicles were identified by the production plant based on production and quality records.
Can I keep using the vehicle until it is repaired?
If the engine design cover is attached, the vehicle can continue to be used until it is repaired. Before driving, regularly check that the engine design cover is firmly attached to the engine mount by jiggling/moving the engine design cover by hand.
Is there a danger for customers?
There is a possibility that the engine design cover will come into contact with the exhaust gas turbocharger and this may cause burn damage or fire.
Have there been any other customer complaints regarding this matter?
Yes. There are 4 complaints.
What exactly has to be repaired in the vehicle?
The engine design cover must be removed.
Can the driver recognise the fault?
The driver can check whether the engine design cover has already detached from the fixing by jiggling/moving the engine design cover by hand.
How long does the repair take?
The repair of the vehicle takes approximately 30 minutes.
Can the mobility warranty be applied?
No. A mobility warranty does not apply to this case.
Can I have the inspection/repair carried out at any Official Service of the national and European SEAT After-Sales network?
Yes, all Official Services in the SEAT network inside and outside the EU have been informed.
Do I need to schedule an appointment?
Yes. To ensure a prompt processing, please schedule and appointment immediately.
AFFECTED VIN RANGES
VSS___KM_MR000226 - 038761
Service ID - 10H7 Technical background
In some Formentor, Leon, Tarraco and Ateca vehicles within the range of specified VINs, it is possible that they have engine design covers installed that could detach from their fixing depending on use (very sporty driving or poor road conditions) and the operating time. If the engine design cover is not attached, there is a possibility that the engine design cover will come into contact with the hot area of the exhaust gas turbocharger and may cause burn damage or fire.
Remedy
The engine design cover must be removed on all affected vehicles.
Not all vehicles are affected by this Recall Campaign.
All affected vehicles must be repaired during a visit to the workshop.
Questions and answers
What fault / damage do the affected vehicles have?
The engine design cover can detach from the fixing depending on use (very sporty driving style or poor road conditions) and the operating time.
What is the cause of the fault?
The clamping force on the mounting points of the engine design cover is insufficient.
What are the consequences of the fault?
If the engine design cover is not attached, there is a possibility that it will come into contact with the exhaust gas turbocharger and this may cause burn damage or fire.
Which vehicles are affected by the anomaly/damage?
Leon, Formentor, Tarraco and Ateca vehicles from a limited production period with a certain engine are affected.
Are all vehicles affected by the anomaly / damage?
No, only vehicles that could not be reworked by the production plant as part of the internal inspection measures are affected. The affected vehicles were identified by the production plant based on production and quality records.
Can I keep using the vehicle until it is repaired?
If the engine design cover is attached, the vehicle can continue to be used until it is repaired. Before driving, regularly check that the engine design cover is firmly attached to the engine mount by jiggling/moving the engine design cover by hand.
Is there a danger for customers?
There is a possibility that the engine design cover will come into contact with the exhaust gas turbocharger and this may cause burn damage or fire.
Have there been any other customer complaints regarding this matter?
Yes. There are 4 complaints.
What exactly has to be repaired in the vehicle?
The engine design cover must be removed.
Can the driver recognise the fault?
The driver can check whether the engine design cover has already detached from the fixing by jiggling/moving the engine design cover by hand.
How long does the repair take?
The repair of the vehicle takes approximately 30 minutes.
Can the mobility warranty be applied?
No. A mobility warranty does not apply to this case.
Can I have the inspection/repair carried out at any Official Service of the national and European SEAT After-Sales network?
Yes, all Official Services in the SEAT network inside and outside the EU have been informed.
Do I need to schedule an appointment?
Yes. To ensure a prompt processing, please schedule and appointment immediately.
AFFECTED VIN RANGES
VSS___KM_MR000226 - 038761
