When did you order, when is it arriving?

[Splosho]

Hi guys how do I track my car ? Ordered a vz2 on the 1st or June I have an order number that’s it

Hi mate, the best way is to contact Cupra either through Facebook Messenger or through the chat function on the Cupra UK website. You'll need your SLI number which I presume you have otherwise contact your dealer/broker and they will provide you with it

 

[Big A]

I would definitely contact them tomorrow, I always seem to get better responses towards the end of the week. I guess on Mondays the database won't have been updated because of the weekend

Yeah, someone else said the database updates midweek, so will contact them tomorrow and fingers crossed get the good news that it is completely built and ready for shipping. Really hoping it is ready as will soon need to give my mate his car back to put away over the winter.

 

[Deckard63]

Ordered 26th of May

Mine was ordered 27th May and is currently waiting for a ship due to leave on the 13th Oct. Things do seem to be moving a little more

 

[General Dryness]

Mine was ordered 27th May and is currently waiting for a ship due to leave on the 13th Oct. Things do seem to be moving a little more

Mine was ordered on 25th May. I'm almost too scared to hope!

 

[Deckard63]

Mine was ordered on 25th May. I'm almost to scared to hope!

What spec have you gone for?

 

[General Dryness]

What spec have you gone for?

VZ2 310 Black metallic was the only added extra

 

[Deckard63]

VZ2 310 Black metallic was the only added extra

Metallic Magnetic Tech Grey was my only option… fingers crossed it’s here soon.

 

[FormentorK]

 

[Splosho]

View attachment 27681

A few members on the Cupra Formentor Owners Group Facebook page have also got the same response. Looks like Cupra are getting swamped with requests for owners build dates

 

[General Dryness]

A few members on the Cupra Formentor Owners Group Facebook page have also got the same response. Looks like Cupra are getting swamped with requests for owners build dates

I'm not going to bother even trying any more if that's all we get from Cupra. I don't really blame them, though, with the amount of requests they've been getting. My dealer's been excellent so far so I'll just wait for further communication from them. It'll just be a nice surprise when something really happens.

 

[Splosho]

I'm not going to bother even trying any more if that's all we get from Cupra. I don't really blame them, though, with the amount of requests they've been getting. My dealer's been excellent so far so I'll just wait for further communication from them. It'll just be a nice surprise when something really happens.

I don't blame them either, they can only give out information that's available to them. I have accepted at this rate I won't be getting it till next year, which isn't an issue for me. It'll be nice to get it earlier, that'll be a nice bonus! I get monthly comms from Leasing Options, and when I have any inquiries about the order they have got back to me very quickly

 

[Big A]

Had a similar story this morning from them. When I asked about my car I was told, "order updates are on hold at this moment of time due to system updates. We suggest you contact us in few weeks time". When he said a few weeks time I questioned him and said that I was told to contact you on Monday coming, but as someone with the same build week had their car confirmed as being built yesterday, I wanted to check if mine had any more progress.

When I told him this he said, "We can not see updates, therefore ask you to speak to your selling Retailer directly to obtain this information." I then told him that I spoke with my retailer on Tuesday who said the car was showing as Status 20 and awaiting a build date. When I advised my retailer that I had spoken directly with Cupra and my car had a confirmed build week and was actually built and awaiting microchips, he told me that I knew more than him! So, so much for the retailer being able to give me more information. Cupra then just reiterated their last statement. That is the worst dealing I have had with them so far. They have usually been great with updates and apologetic for delays, but today was a different story.

 

[General Dryness]

Had a similar story this morning from them. When I asked about my car I was told, "order updates are on hold at this moment of time due to system updates. We suggest you contact us in few weeks time". When he said a few weeks time I questioned him and said that I was told to contact you on Monday coming, but as someone with the same build week had their car confirmed as being built yesterday, I wanted to check if mine had any more progress.

When I told him this he said, "We can not see updates, therefore ask you to speak to your selling Retailer directly to obtain this information." I then told him that I spoke with my retailer on Tuesday who said the car was showing as Status 20 and awaiting a build date. When I advised my retailer that I had spoken directly with Cupra and my car had a confirmed build week and was actually built and awaiting microchips, he told me that I knew more than him! So, so much for the retailer being able to give me more information. Cupra then just reiterated their last statement. That is the worst dealing I have had with them so far. They have usually been great with updates and apologetic for delays, but today was a different story.

It seems like they've had a message from above to stop being co-operative. A shame really because they were always informative, even when their duty was to regularly dole out bad news.

Like I've said previously, I'm resigned to my fate, and it will be a pleasant surprise when I eventually get good news from the dealer.

 

[Chuck Norris’s beard]

Looks like the Aquarius Ace is currently en-route to Sheerness, due to arrive on Tuesday. Wonder if any of our cars are onboard?

Last communication I had from Cupra states that mine was due to be shipped into Sheerness, so fingers crossed.

 

[Seriously?]

It seems like they've had a message from above to stop being co-operative. A shame really because they were always informative, even when their duty was to regularly dole out bad news.

Like I've said previously, I'm resigned to my fate, and it will be a pleasant surprise when I eventually get good news from the dealer.

As far as customer service goes, it's a bit rubbish, but I'd imagine that in the customer service department of any car manufacturer these days every other call must contain the question "Where's my "*^@ing car??!!"

 

[ninja_geezer]

ordered mine on the 12th may and now had it 5 weeks exactly 2nd september (vz2) ,i must have got lucky that's all can think.
i was told early october initially. i never saw one on the road in my small town until this week when i saw one in my street yesterday VZ2 and one the day before about a mile from me, both 71 plate as well so they are coming if but slowly ,hope you all get them very soon...

 

[General Dryness]

ordered mine on the 12th may and now had it 5 weeks exactly 2nd september (vz2) ,i must have got lucky that's all can think.
i was told early october initially. i never saw one on the road in my small town until this week when i saw one in my street yesterday VZ2 and one the day before about a mile from me, both 71 plate as well so they are coming if but slowly ,hope you all get them very soon...

I always followed your posts before you got your car. You ordered exactly 2 weeks before me, your build week was 3 weeks before mine, but you've had your car for a while now, and mine's still stuck 'waiting for parts'. I suppose it's the luck of the draw. I'm glad you're enjoying your car, though. Just a bit jealous, that's all!

 

[ninja_geezer]

I always followed your posts before you got your car. You ordered exactly 2 weeks before me, your build week was 3 weeks before mine, but you've had your car for a while now, and mine's still stuck 'waiting for parts'. I suppose it's the luck of the draw. I'm glad you're enjoying your car, though. Just a bit jealous, that's all!

won't be long hopefully ,i think mine was one of a large batch with pre booked build slots and i just made it .i did my first launch the other day and used the dragy box i was quite surprised i got a 4.39 especially as it's not got many miles on it ....i got down to 25 miles in the tank 2 days ago before i could find some 99 ron fuel ,i never run 95 in anything a bit sporty never have in the last 7 years ,if i can't get any i have some octane booster at the ready..

 

[Deckard63]

Looks like the Aquarius Ace is currently en-route to Sheerness, due to arrive on Tuesday. Wonder if any of our cars are onboard?

Last communication I had from Cupra states that mine was due to be shipped into Sheerness, so fingers crossed.

I missed that ship. Cupra advised mine is booked on the next ship which is due to depart on the 13th… fingers crossed it does

 

[General Dryness]

won't be long hopefully ,i think mine was one of a large batch with pre booked build slots and i just made it .i did my first launch the other day and used the dragy box i was quite surprised i got a 4.39 especially as it's not got many miles on it ....i got down to 25 miles in the tank 2 days ago before i could find some 99 ron fuel ,i never run 95 in anything a bit sporty never have in the last 7 years ,if i can't get any i have some octane booster at the ready..

Yep. Fingers crossed mine won't be much longer. 4.39 seconds is fantastic. Makes a mockery of the claimed 0-62 of 4.9. The extra 2mph surely wouldn't take 0.51 seconds.