I'm also chasing my repair on my vehicle, long story short. The dealer offered to buy the car back as they sell it to me 3 months ago I declined as this would cause more inconvenience on my site.
Reply from SEAT when chased the repair:
Dear X
Thank you for our recent contact to SEAT UK.
As per my previous emails the Retailer has advised to buy the vehicle back from you alternatively your other option is to await the fix.
A navigation unit will not be replaced as this has not been authorised to do so.
At this stage there will be no further support from SEAT UK and this is our full and final stance.
Any further correspondence will be logged but not responded to.
List of issue claimed to get fix in their Franchise service (SEAT Authorized)
- Navigation isn't available message
- Two loud electrical click-click through audio and notice the connection service is gone
- SOS call is an active message
- Front assist and Lane assist error
- Blank multimedia screen only parking camera displayed (picture)
- Squeaky door handle inside - after repair door handle and card is damaged (picture)
- After the last visit steering wheel leather damaged (ordered new part)
- Metal rattle sound from boot after repair find out plastic not lined correctly
- Parking sensors/camera not working error (picture)
- Airbag error
- SOS system error visit workshop (SOS call is an active message)
- Not able to adjust temperature or change air direction on the screen (temperature lock)
video for link
https://photos.app.goo.gl/LjzpxsJsGM8GLRPD7
- Can not control the infotainment screen (menu, aircon, setting)
https://photos.app.goo.gl/BaTb5TLGPT4E721z6
In my opinion, this is absolutely ridiculous, this car is on market for almost 2years and they don't know
how to fix simple issues? Declining to acknowledge multimedia unit is lagging power especially the first edition with software 16XX (5FA035862) and for the proper fix they would have to replace it for another unit with revision F and software 18XX (5FA035862F). Honestly what a joke if the mistake has been made due to poor engineering this should not be reflected on customers especially if you pay +£20k for a car.
Everyone should make their own opinion on all this situation, sorry for a bit of topic