A complaint is only going serve to get you a gesture of goodwill if you haven't already received one.
The best you could hope for is to get them to notify you if and when the status changes.
I spoke to an agent last week who said to expect a build week this week.
I called again yesterday just to get a confirmation on that through another agent.
Guess what??! She was unable to work out why the agent last week told me that as there was nothing official that had gone out stating this.
All she could say was that the system can change within a given day. SEAT are looking to get MY18 orders built first and some have recently received build weeks, so it was possible.
It's seriously just a waiting game..
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I ordered mt ST 4drive at the end of Feb (MY18) and was originaly told week 31 for build, but this then slipped.
I have since been told that it will be built as a MY19, but nothing on a build date.. luckily my current car is a lease with VWFS and they are happy to keep the lease going as long as necessary, but i thought the originall 6 month delivery was a bit long, and now its looking more like 9 moinths +...
What really annoyed me is about 6 weeks ago, the Leather/winter pack showed free on the Seat website so i called the lease company to get it added, they confirmed that the dealer had said it would be put on. A few days later the pack was back up to full price on the Seat site, and the nect time i called CS for an update they said there was nothing on there about it. I called the lease company, and they called the dealer, and were told that she thought that the leather and winter packs were going to be standard on the MY19, and that since my car had been changed over she hadn't bothered to put anything on there... Unfortunately these haven't been put as standard equipment (no surprise) and tough s##t, our mistake, but not our
problem...
My only hope now is that its delayed long enough that i can get the Lux pack added as the lease company hope that this should be pretty much a free upgrade due to the riesidual vaule being higher. Mot going to hold my breath there either...