turbopete
Guest
Over the Christmas period my Leon had it's annual service and MOT with an oxfordshire based Seat Dealer.
Deciding to treat the car to the full works service I was given the usual dealer jargon regarding how much work this is. Being fully aware of how much of the work was visual checks- I smiled and left them to it.
Upon picking the car up (a less than impressive 6 hrs later) I was looking through the service book and realised they had not replaced the air filter. After bringing this up, the assistant said it was not required at this distance and so was not done- despite me specifying the full works service (which included the air filter).
At this point he then 'realised' the air filter had been included on the invoice and removed it... It was an impressive £40 reduction!!
To cap it all, the next day I saw that it has been scratched over the rear wheel arch...
Has anyone else paid a fair amount of cash for the dealer stamp only to feel that the dealers are out to con them?
It could have been a genuine mistake- but if I had not brought it up then I would have been (even) worse off!
Deciding to treat the car to the full works service I was given the usual dealer jargon regarding how much work this is. Being fully aware of how much of the work was visual checks- I smiled and left them to it.
Upon picking the car up (a less than impressive 6 hrs later) I was looking through the service book and realised they had not replaced the air filter. After bringing this up, the assistant said it was not required at this distance and so was not done- despite me specifying the full works service (which included the air filter).
At this point he then 'realised' the air filter had been included on the invoice and removed it... It was an impressive £40 reduction!!
To cap it all, the next day I saw that it has been scratched over the rear wheel arch...
Has anyone else paid a fair amount of cash for the dealer stamp only to feel that the dealers are out to con them?
It could have been a genuine mistake- but if I had not brought it up then I would have been (even) worse off!