Kings Seat, Portsmouth

[chrissy1502002]

well theres no great surprise that he has now bottled it, im also going to send the comments he made about me to Seat UK and see what they have to say? im guessing that they wont be happy! lol

 

[Adam R]

well theres no great surprise that he has now bottled it, im also going to send the comments he made about me to Seat UK and see what they have to say? im guessing that they wont be happy! lol

well the fact they over tightened the cam belt that your lucky that JKM found out.

the fact that their service stinks and they hardly ever return calls for parts. but then i must say the only good part of kings seat portsmouth is the parts desk. the guys in there are half decent but can get a bit 'snooty' about things.

 

[Mike Green]

It is good to read reviews like this. I have finally booked my service.... with JKM!

 

[Adam R]

JKM is a little bit on the expensive side, but you know that your car is being looked after there. JKM are top guys!

 

[olliep]

Does anyone have an address and relevent name at snows motor group?

 

[olliep]

Ollie's not very happy...

 

[Adam R]

why whats up olli ?

 

[cupradarren]

i went in there to order some parts the other day and they had lost them somewhere in the dealership..
ordered top bolts for the turbo housing and after 8 parts had been ordered they still could not get the right bits in.
and as for the discount they dont know about it as have mentioned it to them before but dont get anything. have to say do most little bits now myself and will take the car to amd for all the servicing and as for parts anyone living near portsmouth use TIMS VW near paulsgrove where german and sweedish used to be. gets parts normally next day always the right bits and is cheaper

id agree with you on that one davet ive got a few bits off TIM the other place i deal with a lot is TPS (trade parts specialist) down by jkm they are the main dealer for seat audi vw and skoda ive never had any trouble with them the guys a brilliant

 

[chrissy1502002]

I have sent you a PM with a name and telephone number of the guy who sorted my problems out with alot of persuasion!

 

[chrissy1502002]

id agree with you on that one davet ive got a few bits off TIM the other place i deal with a lot is TPS (trade parts specialist) down by jkm they are the main dealer for seat audi vw and skoda ive never had any trouble with them the guys a brilliant

I use TPS aswell as i work for Harwoods, who run TPS lol. next time your in there ask Rob about Herman, aka chris lol

 

[cupradarren]

I use TPS aswell as i work for Harwoods, who run TPS lol. next time your in there ask Rob about Herman, aka chris lol

i will do the next time i need bits hopfully it wont be for a while as the car has just had a fortune spent on it lol still its getting there

 

[m0rk]

do TPS allow joe public to buy?

 

[chrissy1502002]

well the official word is no, but im guessing that if you walk in and say that your in the trade, they would probz serve you. Failing that just mention me lol

 

[Adam R]

well the official word is no, but im guessing that if you walk in and say that your in the trade, they would probz serve you. Failing that just mention me lol

i did that and it worked...

just mention you know the 'german' and his name is herman (chris in other words )

one of them will be bound to help you out then.

 

[davet175]

sounds as if no one really likes kings.....

tried to make a complaint about my supposed service while back and got nothing even complained to seat uk and they did nothing so not sure if its worth actually complaining..

the snows group itself is very good as the bmw next to kings is top notch shame they cant move some eople over to run the seat garage as obviously who ever runs it cant even run atap never mind a garage

 

[olliep]

what ever happened to such a thing as customer service.

 

[chrissy1502002]

I wish i knew the answer, they now refuse to look at my car at all as i complained last time!

 

[warren_cox]

Don't worry, with threads like this the credit crunch may soon let natural selection take its course to dealers like them. What a bunch of f*c&ing @r$£h0l£$.

I'm amazed how many dealers are absolute @rse these days. Don't they think that one day we may have to buy new cars? It's not just a SEAT issue either, Audi / VW and others are equally as bad.

Fascinating to read all this (inc. dealer response!) and a testiment that the power of the internet helps save us all and vote with feet.

 

[m0rk]

At least they've lost the Mitsubishi element of the dealership, so now they're 100% focused on not serving SEAT customers

 

[warren_cox]

At least they've lost the Mitsubishi element of the dealership, so now they're 100% focused on not serving SEAT customers

Our consultancy has been working with a premium car marque in the UK for the last year or so (not VAG) trying to help them develop their sense of customer service right the way from acquisition of customer through to upgrade & ongoing retention.

You'd be amazed how hard it is to embed the right characteristics into these businesses, and you tend to find that the people who work in some of these places unfortunately 'do a job because it pays' rather than because they are passionate or have any interest in or about it. To compound this their Management expect their staff to give great service to Joe Public, but then penalise them if they assist the customer 'too much'!!

Surely good customer service is common sense based around emotional intelligence. Can it really be that hard?!!!