dunkan
Guest
Well to be honest i wish i'd not bothered driving to Nottingham from B'ham to view my 06 leon, the car had a few faults all of which were agreed to be rectified.
All has been done but 5 days after collection the rear bumper is for want of a better word crap, its deformed and does not fit and has a 10 mm gap on one side but not the other and is also rippled under where the tailgate shuts.
Took car back to dealer after they made an appointment for me to take it back to get it sorted only to be told theres nothing we can do with that, (120 mile round trip for nothing) the service manager took my mob number and said he would call me, 5 days later no call, i call them and speak to the salesman who did the deal with me and he says i'll get back to you on Monday with some answers, again he didnt call me, i called and spoke to the sales manager and outlined the saga to date, he said he would get it sorted and so as agreed i called him the following day, he wasnt able to take my call !! left my contact details but no return call, called again and again i cant talk to him, left my number again but again no call from him, ive just tried again and was told he'd just popped out but left my number again and supprise supprise no return of call.
Im really not impressed now and wished i'd never seen or heard of this dealership. This is the poorest customer service ive ever had !!
I shall be calling SEAT UK this morning, i hope they have something positive to put forward to resolve my problem.
Duncan
All has been done but 5 days after collection the rear bumper is for want of a better word crap, its deformed and does not fit and has a 10 mm gap on one side but not the other and is also rippled under where the tailgate shuts.
Took car back to dealer after they made an appointment for me to take it back to get it sorted only to be told theres nothing we can do with that, (120 mile round trip for nothing) the service manager took my mob number and said he would call me, 5 days later no call, i call them and speak to the salesman who did the deal with me and he says i'll get back to you on Monday with some answers, again he didnt call me, i called and spoke to the sales manager and outlined the saga to date, he said he would get it sorted and so as agreed i called him the following day, he wasnt able to take my call !! left my contact details but no return call, called again and again i cant talk to him, left my number again but again no call from him, ive just tried again and was told he'd just popped out but left my number again and supprise supprise no return of call.
Im really not impressed now and wished i'd never seen or heard of this dealership. This is the poorest customer service ive ever had !!
I shall be calling SEAT UK this morning, i hope they have something positive to put forward to resolve my problem.
Duncan
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