Wills and Ellis of York! Not good!

[shock]

I'm happy with my New Seat, but not the dealer!

Bought a car through telephone and using auto e bid system to get a low price, added alarm as an option (costs £170) amongst other things, my fault didn't get a writen confirmation. Bought the car, but now the dealer denies all knowledge the alarm option was agreed to.. Still have the email they sent through auto e bid to confirm the alarm option but can't even seem to contact anyone at auto e bid on phone.

Wills and Ellis of York it seems don't do the pre delivery inspection too well either.. It wasn't signed off in the log book and once you have parted with money aren't too happy to help. As the Lights or hand brake wasn't adjusted properly.

My sales rep said he will check his records and will give me a call back but haven't even when I left messages again, its been 2 days.

I live in London or I would have taken the car back..

But at least Im happy with Seat!

 

[Fergal84]

Just had the cambelt on my lcr done by them and they were nothing but helpful, service manager is a really nice bloke and had a good chat with him whilst waiting for them to finish giving it a wash. They found out that one of the tensioner dampers needed replacing and did it foc. Also sorted out some warrenty work on my old fr tdi even though it was out of warrenty by a couple of months.

Sales staff on the other had, absolute b*llends, when looking for an fr tdi went in with the cash to buy one and they basically dismissed me as they didn't think i did. Would never comtemplate buying a car from them now, would much rather trek over to harrogate

 

[shock]

Honestly don't know how they survive with their attitudes, I will never go back to them to buy a car. I only went there because they done a deal, but next time I'll try and find a dealer with at least a degree of integrity!

 

[lcgoodac]

I am having real problems with them at the moment. i have told them to stuff it but they say my deposit is non refundable even though the manager said it was the other day. Not sure what to do next really

 

[shock]

Its not good, they missed out the alarm from my spec on my car
1st they tried to claim that I didn't spec the alarm in the 1st place,
2nd they said the sales person made a mistake and that they have fired him
3rd said that I got such a good deal I should be happy any way

And finally said if I bring it back they will fit it, but as its a 400 mile trip up to them I said no as it would cost me in petrol and taking a day off and stuff. But still DIDN'T refund the option THEY missed out!

But I gave up in the end.. Thieves!

 

[BenRed]

D M Keith are now the ONLY SEAT approved dealer to carry out warranty and supply new cars in York
at Whitehall Garage, Wigginton Road, York
Telephone 01904 69 29 21

 

[Mr Cellotape]

Its not good, they missed out the alarm from my spec on my car
1st they tried to claim that I didn't spec the alarm in the 1st place,
2nd they said the sales person made a mistake and that they have fired him
3rd said that I got such a good deal I should be happy any way

And finally said if I bring it back they will fit it, but as its a 400 mile trip up to them I said no as it would cost me in petrol and taking a day off and stuff. But still DIDN'T refund the option THEY missed out!

But I gave up in the end.. Thieves!

I would suggest that you ring them and demmand that money back as you have paid for a service that you have clearly not Recieved.

Check out the sale of goods act. This is an act of parliment and therefore law. They do not have a leg to stand on. Fact!