I have bought a second hand Cupra Leon '21 and have everything activated (Mycupra app and Cupra connect).
Till now i am not able to use unlock/lock the car remotely by app. The rest of the app work, like pre heating and so on.. About unlock/car mode the app said: VERIFICATION IN PROGRESS. But it is already 2 weeks on this status. I uploaded my ID card and took a selfie with the app. But after it, nothing happend. I went out to the service point and they said that my verification is already done and it should be fine. If not working: They advice me to touch Cupra HQ. Did that, but they said: no the service point has to activate this. Shame on this!
But now i am thinking that my Cupra Connect was already activated by a earlier user. It is active till feb 2025. So i think, maybe that could be the issue? Other e-mail on cupra connect account then my own account? Is that possible? No one can help me now and that is so freaking frustrating. Cupra said: in case of privacy we cannot say anything about other account and cupra service point says they dont know what to do...
Very strange story. Can any one advice me? Help me? The rest of the apps work well ,only that unlock/locking is not possible. I would have this.
Till now i am not able to use unlock/lock the car remotely by app. The rest of the app work, like pre heating and so on.. About unlock/car mode the app said: VERIFICATION IN PROGRESS. But it is already 2 weeks on this status. I uploaded my ID card and took a selfie with the app. But after it, nothing happend. I went out to the service point and they said that my verification is already done and it should be fine. If not working: They advice me to touch Cupra HQ. Did that, but they said: no the service point has to activate this. Shame on this!
But now i am thinking that my Cupra Connect was already activated by a earlier user. It is active till feb 2025. So i think, maybe that could be the issue? Other e-mail on cupra connect account then my own account? Is that possible? No one can help me now and that is so freaking frustrating. Cupra said: in case of privacy we cannot say anything about other account and cupra service point says they dont know what to do...
Very strange story. Can any one advice me? Help me? The rest of the apps work well ,only that unlock/locking is not possible. I would have this.
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