Yep they took the male narrator off and put a female narrator on since the update seems a bit better but at the time got them to look at the air con as its winter im not so bothered but summer gone was only blowing cold air in not air con. They said basically the aircon unit isn't speaking back to the computer so they would need to strip back the harness for any breakage or shorts more turmoil got it booked for next month roll on the chain of problems /fixes.
and to be honest it reboots now and then and not as bad, its itelligent enough to set your fan speeeds , and temps with Voice Control so i never use the fiddly dial on the Infotainment, hear so many vids about that, even it can spin a Joke and its really bad BTW but fingers crossed they book it in later to book my Air con in. TBF its winter here and the thought of having the Artic Blast when getting in the car 3 Degrees is not much appealing of wanting to get it fixed, but last summer i felt like a plant in the Greenhouse with no water and having no air con in is a kick in the teeth indeedly 
I've got the exact same issue, lights and sunroof controls don't work. Also had the issue when driving along where the blind opened on its own and the sunroof tilted!
Managed to reset the panel for want of a better phrase. This was done by disconnecting the battery then reconnecting it. The dash board lit up on starting the car however cleared after 30 seconds to a minute, this was done maybe a week after my initial post and no issues since.
My car goes in tomorrow for the sunroof problem and no reason emergency braking problem, blind going back and the roof tiling repeatedly for no reason, got a courtesy call the other day to make sure I was keeping my appointment so I mentioned that the technician said it would need a new sunroof module, I asked if they had got one in ready? There was silence then she replied I'll mention it. Great.
Just got the car back, they'd booked it in for two days, got a phone call after about two hours saying it was ready, as predicted a software update and a new sunroof module is now on back order, if only someone at Cupra had some forward thinking they could have ordered one six weeks ago when I reported the fault and they said it needed a new module then for this known problem, oh well that's motor dealers for you.
Oh now thats freaky... I had a rare trip to the office this morning and noticed the passenger wing mirror was not in the usual posiition, wasnt out by much but enough, i just assumed it was me, maybe it wasnt
Worst experience I've had was when the car slammed the brakes on at 20 mph, a full emergency stop as if a collision was to happen.
Mine did that a couple of days ago at 70mph on a fortunately empty dual carriageway
Oh my God that could have ended in a fatality and that's what would probably be needed before VW took any positive action.
Thanks for reply. I've resisted disconnecting the battery as it is going to the dealers tomorrow. None of the above head panel have worked for 3 weeks or so (interior lights / sunroof controls) despite the milder weather.
