Service negligence?!

[jrsmooth]

i dont want to completely hijack your thread... but it is about oil!

in the seat manual for my FR (TDI) and it says that you should run the engine until it reaches a temperature. it doesn't elaborate on what that temp is. i was under the impression that it should be done when the car is cold.

i have had my car serviced twice at GK Seat in Derby, both times my mpg has been lower after and upon checking the oil level it has been very close to min, whereas before it went in, it was closer to max. they also broke my iPod dock and refused liability. needless to say it will never go there again.

/end of thread hijack!

 

[big_richyt]

I thought it was to be checked from cold as well, but after speaking to a few people i think you are supposed to run the engine for 5 min then check!

But from learning the hard way, its best not to wait on the low oil light

 

[mordzy]

my dads a mechanic and he said dipstick oil-check from cold as that tells you whats in the sump. checking the stick when running or after an idle would have oil all the way up the stick chucked up from the cam!

sorry if i completely misunderstood the message?!

 

[mordzy]

OK. new update.


Seat have had my car since lunch. just called and said they found a problem. apparently there is a seam on the oil filter and it had split and leaked it out.

"we have filled it up again and run it down the road and it sounds great so no damage"

"these modern engines have a failsafe one way valve to prevent damage to the engine. the noise you heard wasn't bad its because there was no oil in and this deadens the sound of the hydraulic valves"

"you can run these things with no oil in"

Take from that what you want. im saying nothing . just off to get it now

 

[jcp]

Hmmm.... I don't believe that cars run without oil for any significant time without extreme premature wear- they may not grind to a halt.....
I know the car is under warranty and on a full maintenance lease but I would insist on an explanation in writing to keep by me if there is damage not yet apparent. I would ask them to indicate that they stand by their opinion by extending the warranty on the engine from today.

 

[mordzy]

got there and spoke to dave, helpful guy. delt with him before when purchasing the Seat staple cash cow of jack covers a number of times.

Anyways he said the seal on the filter had been pushed up into the filter its self. (probably by the old seal - but he didn't say why)

I asked for a copy of the report etc to which he showed me but said i couldn't have a copy as it goes to seat leasing. the report showed my service, the car back in with oil filter 'mis shap' more oil and another test.

he said it was probably lucky that i only went a few yards before stopping that hasn't damaged the engine and they are pretty substantial lumps. time will tell i guess. just glad its not mine.

they probably filled the thing with that treacle crap my grandad used to pour into his sierra every other week.

 

[techie]

You do have to be carefull with the TFSi oil filters, i've had one leak myself on a Golf Gti.

You have to replace the seal thats a given, but also its best not to press the orange centre plug in thats meant to draint he oil cap, had a few leaking afterwards, I just pop the cap down and lett he oil drain out, but messy but better than it leaking. Also dont over tighten them, 25mn iirc is enough to seal.

 

[techie]

Oh and a first service doesn't inbclude a road test, only the inspection services do. I've not been road testing in the recent weather, don't want to take risks.

 

[mordzy]

Oh and a first service doesn't inbclude a road test, only the inspection services do. I've not been road testing in the recent weather, don't want to take risks.

No comments on the one way valve?!?!?

 

[wild willy]

*Update*

Ok so on the way into work i called SEAT and asked to speak to the service manage, explained the problem etc and the service guy asked if i had hit the sump on anything.? though i guess driving round at 10mph since the service on normal roads i doubt i would have and i would have probably heard something.

Anyway i got to work and checked the oil again. Dipstick is BONE DRY. figured id push the car back and see if oil had leaked. small patch in the snow smelling strongly of oil. so i wandered over to were it was parked yesterday. again a bigger patch of oil. i figure its been slowly leaking since service and enough leaked out yesterday so when i left the car park the warning light came on and the engine was rough.

hopefully just done the 300yards with no oil in.

SEAT Service have asked me to call my breakdown company (Seat assist - comes with the lease. which i cant get through to.) to get it flatbedded back to them.

the service manager said he had seen this before when oil coolers had frozen.?!

I didn't realise that the Cupra / K1 had an oil cooler fitted. Oil shouldn't freeze at these temperatures.

 

[techie]

Just about all of our engines have an oil to water cooler.

 

[Bedlam]

So where did the oil go?..........if it was ever there in the first place, 4.5 litres would make quite a puddle

 

[wild willy]

Just about all of our engines have an oil to water cooler.

Fair play, i realised that our rads cooled the water but where is the oil cooler normally located. I thought only high performance cars had oil coolers as the oil should be able to do its job within the temp of the enginne regulated by the water cooling.

 

[techie]

So where did the oil go?..........if it was ever there in the first place, 4.5 litres would make quite a puddle

You only need to drop a litre or so to be off the bottom of the dipstick. So i doubt it would have been bone dry.

 

[techie]

Fair play, i realised that our rads cooled the water but where is the oil cooler normally located. I thought only high performance cars had oil coolers as the oil should be able to do its job within the temp of the enginne regulated by the water cooling.

The oil coolers are normally located under/over the oil filter housing.