Iv'e had a really bad time with smc, now use county garage no complaints at all.
http://www.seatcupra.net/forums/showthread.php?t=87917
http://www.seatcupra.net/forums/showthread.php?t=87917
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Seat Smc Exeter
- Thread starter cupra-c_ya
- Start date
volkscraft
Guest
The view from the inside
Hi i was the Master Technician at SMC untill november last year. Everybody has good and bad days, this is by far no excuse for the problems that may have occured, but a dealership is only as good as the customers perception. The staff on the front desk are the only ones that can influence this, so one persons 'bad day' can reflect on the entire dealership despite the efforts of those behind the scenes.
i now work for my self as a VW Group specialist so i have the luxury of dealing with my customers from start to finish. If i have an unhappy customer i only have my self to blame. I prefer it this way as i dont have to rely on poorly paid un-technical receptionists to explain things to my customers.
Most of us on here regard our cars as part of the family, so really you want the truth from the horses mouth, not from someone who doesnt fully understand what they are saying. Its not the receptionists fault either, they were employed to deal with people not cars, and unfortunatly if a technician spent more of his time talking to the customers then less cars would get fixed. (unhappy boss)
Catch 22
Matthew Smith AMIMI
www.volkscraft.com
Hi i was the Master Technician at SMC untill november last year. Everybody has good and bad days, this is by far no excuse for the problems that may have occured, but a dealership is only as good as the customers perception. The staff on the front desk are the only ones that can influence this, so one persons 'bad day' can reflect on the entire dealership despite the efforts of those behind the scenes.
i now work for my self as a VW Group specialist so i have the luxury of dealing with my customers from start to finish. If i have an unhappy customer i only have my self to blame. I prefer it this way as i dont have to rely on poorly paid un-technical receptionists to explain things to my customers.
Most of us on here regard our cars as part of the family, so really you want the truth from the horses mouth, not from someone who doesnt fully understand what they are saying. Its not the receptionists fault either, they were employed to deal with people not cars, and unfortunatly if a technician spent more of his time talking to the customers then less cars would get fixed. (unhappy boss)
Catch 22
Matthew Smith AMIMI
www.volkscraft.com
Everydays a bad day at SMC, just needs one person to raise a smile, give me eye contact,its not hard to do!!!
volkscraft said:
Nice bit of 'advertising' there LOL.
Nice to see a new VAG indie locally too. I remember using the original Volkscraft in Exeter back in the late '80s.
Ironic that you have left SMC and are in business in the same block as they used to be in! Is that purely coincidence?
Can you tell me what your hourly rates are Matt? PM me if you like, I work in a rather large building very close to yours and there are always people looking for a good mechanic (sorry technician!) to do work.
BeezerDiesel said:
Quite.......
he must have missed out reading the rules regarding commercial posting & contacting us first.
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