Following the recent issues i encountered after a dealership update for 1672 to 1896 and the subsequent inability to add me as primary user.
After making contact with customer care i was assigned a case manager who made contact with the dealership and arranged another visit a few days later. He phoned me exactly when we had arranged to speak for updates and to be honest was really helpful.
He called me yesterday as a follow up to find out if the issues had been resolved, i explained the dealership technician had done a great job and all was good.
As a gesture of good will he sent me a £100 Amazon voucher, which considering i was only unable to access primary for roughly a week, i feel was very generous.
I know we generally only hear the negative side of our experiences, but on this occasion i felt they acted superb!
After making contact with customer care i was assigned a case manager who made contact with the dealership and arranged another visit a few days later. He phoned me exactly when we had arranged to speak for updates and to be honest was really helpful.
He called me yesterday as a follow up to find out if the issues had been resolved, i explained the dealership technician had done a great job and all was good.
As a gesture of good will he sent me a £100 Amazon voucher, which considering i was only unable to access primary for roughly a week, i feel was very generous.
I know we generally only hear the negative side of our experiences, but on this occasion i felt they acted superb!
