Listers Coventry not been great
Had my leon almost a year and I bought the car from listers. And the after service tbh has been in adequate to say the least. First issue was when I bought the car there was a noise from the back of the car that sounded like failed wheel bearings took it back a couple of dats later and turns out the rear tyres were steeped quite badly and the geometry was out. They wanted to charge me for the tyres. Now the car was meant to have a 100+ point check and when you check the depth you would check across the area of the tyre. The 2mm difference would have shown a obvious fault with the tyre. It's also a known fault with seat and known to rectify under warranty. After much battling the decided to change the tyres under warranty and rectify the geometry. Picked the car up to find they had fitted a pair of kuhmos tyres instead of the Pirelli pzero tyres that were on the car when I purchased the car. They were higher in road noise and the worst rated for wet. No where the same spec tyre as what was on there. The car drove like **** with them on, so after a full on row, even telling me that the kuhmo tyre is what seat recommends and fits even though it's only Bridgestone and Pirelli they use, it got to the point of me going to hand the car back to the finance company and walking away from the deal. They decided as a "good will gesture" to put Pirellis back on. My faith in the service was defiantly lacking in them after seeing there cutting corners on cost, how quick they try and charge the customer if they can, for what should have been warranty work, or remedial work before sale. And how they can spin bullshit so easily to wriggle out if something.
But I just hoped I didn't have to deal with them to often and that it was a one off. But it wasn't, my aircon pump had failed, took it in and there was a question over if it was under warranty, it was deemed to be, but there was a back order of a couple of weeks they said. 2 weeks spread to almost 3 months, during our hottest time of the year. I received no communication from them the entire time, no calls back when asked to just let me know what's happening and what they could do. The only time I got any response was driving over to them and going face to face to get a answer. Finally got it done and it works. Great.
Only had to go back for a service and they managed to loose the service book. Took a absolute age to get a replacement book and then it was only partial. So had to get back on to them until I got a duplicate of its full history. Then one day we get a puncture. Call into a tyre place to get it done and the locking nut key is missing. Now the only people to ever work on the car, change tyres is listers. Call them up to ask where it is and they had no idea why it's not in the car, explained that it was only them to ever work on the car or have reason to use the locking nut, they denied using the nut as they have a master set they use. So I state if you have not used it. Then it wasn't in the car when I bought it, eventually they agree to replace the locking nut and they will repair the puncture free of charge. Great I thought so mrs takes the car over they repair the puncture, tell her it's all done, she comes home I check the car for where they have put the nut. It's not there. Call them up and they say oh where only fixing the puncture there us nothing down for a locking nut. Don't get a call back further visits to no avail, when finally some one there says bring it back over so we can check what nut it is and we will get you another key. This has been going on for a couple of months at least. They say they will call once it's in. Now it's been a whole and still no call until recently regarding booking it in for its MoT, we tell them it's not possible to mot the car as it needs a tyre, but can not change it until they have sorted this lock nut key out. They say they are going to get back to me. They have no record of a lock nut, but again they will sort it free if charge, booked car in. Mrs takes car over at the time agreed. And they have no idea why the cars gone over to them and have no idea about this lock nut. By now my patience has wore thin. And said I just want it sorted, they then say ok we will sort it but I will be billed around the £200 mark for the removal of the old ones and new lock nuts. I'm not happy about this and argued the toss that they had already agreed to rectify it as it was there mistake losing the key or not supplying it. So they agree to remove them but the car will have to be rebooked and they won't put lock nuts back in just standard studs. Asked why they can not do a simple job now while she's there, and it's because they have lost the lock nut that fits my car in their master set, so will have to chisel them out. They then say they are not liable for damaging the wheel doing this. I refuse them to do this and state that if they damage the wheel rectifying there error that they would be responsible to rectify any damage caused. They then decide to source another master lock nut set from another dealer to remove them and fit standard wheel bolts free of charge but if I want lock nuts I will have to pay. I have to agree to this as the mot is due in the next week or so and I need to change the tyre. They pick the car up, remove the lock nuts and fit standard bolts, months after they initially said they were going to rectify it. And to boot half the wheel bolt covers are missing and they said they won't replace them. So now I have no locking wheels nuts fitted to my car and half the covers. To blatantly tell me they never use a customers lock nut key yet have missing keys in there set is basically bullshiting me. And to not rectify the
problem correctly and basically offering a bad service to save a few quid is beyond me. Once my service agreement is up I won't be returning my car there that's for sure unless it's for warranty work and this 100% the last car I buy from them as when you buy a car your not just buying a car, your buying into the service they give you. And listers IMO have fell massively short. I understand some have had good service from them. But my impression so far of them isn't great in the slightest.
for Willoughby for sorting my radio code out last month even though the car was out of warranty, NOTE to previous owner...ill keep the code safe and not lose/include it like you 
