On a scale of 1-10 how annoyed should I be about this (wheel related)

[Rob66]

Hi Bill

Sorry to hear about your alloy, I had the same thing when I trusted Halfords a few years back like a fool.

They appear to have admitted responsibility. I am sure you know but just incase, the face is diamond cut with a very thin layer of lacquer. Diamond cut wheels are notoriously hard to keep looking good, if the lacquer is damaged in any way water gets under it and it starts to lift. A Smart repair will not be good enough, they will need to skim the surface and re lacquer the entire face of the wheel, I would insist on this or a new wheel.

There is also a limit to the amount of times a diamond cut face can be repaired - try and push for a replacement.

 

[Ronnie Bagel]

I think it's a positive response and it seems like he is at least trying to sort it. I'd let him look at it so that he sees you are being reasonable, but probably push for a new wheel, which will cost them not much at all to keep you happy. Maybe try to get a free oil service next time around? I would go in nice and politely so that he wants to help you. If you go in too harshly then you might find him less helpful. I've had loads of situations like this over the years and always done ok by being reasonable.


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