My over agressive nature on the SPS device means everything is *ahem* very smooth in all the wrong areas. Oopsie...They are more expensive on the personal loan, as the cars balloon payment had to be paid off too... And that was huge!
Non-Starting Cupra - Whats Wrong Now? (Inc Video)
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My over agressive nature on the SPS device means everything is *ahem* very smooth in all the wrong areas. Oopsie...
What settings did you use?
Right decision I think, it will save you having to lose so much money - maybe take SEAT to court for the cost of removing and refitting the upgrades? 
Here's the culprit that caused the initial problem some pages back:
Replaced it, and and all was well again. Dealer dont seam to think so, as they initially stated that once the fault was found, they would take the car back and re-test for a warranty claim. Now they wont do that, and the manager at the dealer has said this is due to the comments they found in this thread!
Dealers do read these then, lol. So why not post an "official" reply? I know your watching!
Ah well, the dispute continues, and Auto Express are going to have a field day wth this one...
Replaced it, and and all was well again. Dealer dont seam to think so, as they initially stated that once the fault was found, they would take the car back and re-test for a warranty claim. Now they wont do that, and the manager at the dealer has said this is due to the comments they found in this thread!
Dealers do read these then, lol. So why not post an "official" reply? I know your watching!
Ah well, the dispute continues, and Auto Express are going to have a field day wth this one...
They are more expensive on the personal loan, as the cars balloon payment had to be paid off too... And that was huge!
It's amazing quite how expensive. With a £11k cash deposit, if I'd have bought my car over 3 years on full finance my repayments would have gone from £410 to nearly £725 per month!!! Instead I went with VAG options plan and left the final balloon as they will be getting this one back as I'm not that passionate about it.
Here's the culprit that caused the initial problem some pages back:
Replaced it, and and all was well again. Dealer dont seam to think so, as they initially stated that once the fault was found, they would take the car back and re-test for a warranty claim. Now they wont do that, and the manager at the dealer has said this is due to the comments they found in this thread!
Dealers do read these then, lol. So why not post an "official" reply? I know your watching!
Ah well, the dispute continues, and Auto Express are going to have a field day wth this one...
What I don't understand is this - there are known issues with both wiring and mechanics on this car and the equivalent 'premium' brands too. If a part is designed to fail then it will fail - the only question is when and not if - all the modifications do is bring that failure to the foreground.
If it was found that a part that had been otherwise fault free was damaged by the fitment of aftermarket parts or a remap then fine, void the warranty on the part and the parts it affected - the way old warranties used to work.
It would seem that the major 'coffee stain' here is that the car was not yours to modify and as such, any changes to the cars original spec gave them the right to take the car back irrespective of whether it was faulty or not - in fact from what i've read, it would appear the modifications caused more offence than the faults did.
Brings you onto Euro rules and regs, if something is legal in Belgium / Holland and illegal here, surely that's in breach of EEC trade rules and guidelines. Whether you have broken the rules from in terms of the finance is a moot point now that the car is yours.
Quite simply if SEAT are reading this, FUSE 21, general wiring faults and FUEL PUMP are known faults with this engine and IF in the current economic climate you wish to keep selling performance cars to enthusiasts then please get your product quality sorted. Or maybe as some of us suspect, the pull out from Motorsport also signifies the end of SEATS part in the tuning world - something that this thread has done nothing to disprove.
The one thing that has become clear out of all of this is that garage PCP / HP/ Finance is best avoided and you're better off either paying cash ... or arranging your own finance to avoid this situation.
It also proves that an independant specialist is far better value at £40 per hour inc vat than a main dealer at £90 + vat - bearing in mind parts can be picked up cheaply enough the labour is the deciding factor. If the labour is not covered by the warranty or the fault is found to be not covered then you're liable for the part and the labour. It almost makes the warranty not worth the paper it's printed on.
I've been following this thread from the start and hoping for a good outcome for RCS and i'm sure the whole senario has been an eye opener for us all. Well done RCS. 1-0 to us.
As an enthusiast, Im gutted to read your story - none of us would wish this grief on any decent individual. However speaking as a dealer, you are openly in breach of all contracts relating to the vehicle ie modifying it in violation of the warranty and finance terms. It is a risk we all have taken (myself included) and someone, somewhere was going to get caught out. Unfortunately that was you but it could have been anyone of us. Like some of us not telling the insurance guys about modifications - always seems a risk worth taking until the s**t hits the fan.
Ultimately its all about money - while there is no excuse for a dealer to be rude or ignorant, if a job wont get paid for then it wont get done. SEAT have the final say and if they want to enforce the small print they are perfectly within their rights. I cant imagine any manufacturer who would have taken a different stance on your situation, even the 'sporting' ones like Alfa or Ford. In our used car business we have had companies trying to wriggle out of warranties just because we are another dealer - what chance did you ever stand????
I wish you all the best with the next steps, your car spec looks awesome!!!!
Ultimately its all about money - while there is no excuse for a dealer to be rude or ignorant, if a job wont get paid for then it wont get done. SEAT have the final say and if they want to enforce the small print they are perfectly within their rights. I cant imagine any manufacturer who would have taken a different stance on your situation, even the 'sporting' ones like Alfa or Ford. In our used car business we have had companies trying to wriggle out of warranties just because we are another dealer - what chance did you ever stand????
I wish you all the best with the next steps, your car spec looks awesome!!!!
The dealer still wont replace due to whats been written here even though it had nothing to do with the aftermarket upgrades ... pathetic.
Hell, someone even did the work finding the fault for them!
Hell, someone even did the work finding the fault for them!
That makes a change
Always be grateful for the specialist independents that SEAT UK have effectively rubbished based on the info written in this post.
Poverty
Guest
Here's the culprit that caused the initial problem some pages back:
Replaced it, and and all was well again. Dealer dont seam to think so, as they initially stated that once the fault was found, they would take the car back and re-test for a warranty claim. Now they wont do that, and the manager at the dealer has said this is due to the comments they found in this thread!
Dealers do read these then, lol. So why not post an "official" reply? I know your watching!
Ah well, the dispute continues, and Auto Express are going to have a field day wth this one...
translated into:
we dont want to test it, find that vagtech where right and become exposed on the internet all over again.
Oh and heres a message to your dealer.
You guys are useless, clueless and I wouldnt let you guys anywhere near my car even if you payed me.
My local SEAT is great though, they actually have underpinning knowledge of VAG cars and acknowledge that if a car develops a fault, and just so happens to have a remap they cant just use it as an excuse to biff you off
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SEATgod
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As with all postings there are two sides to the story!!
This vehicle was recovered to a franchised SEAT Dealersip where the initial inspection found the vehicle modified to an "unwarrantable" condition.
The Dealership then informed the customer that they were not willing to work on the vehicle under the terms of warranty as there is liklihood they would not get paid due to these modifications. (the current financial climate means Dealers don't even think of risking this anymore!).
They were however willing to investigate the fault if the customer was willing to underwrite the worked required, if it was found to be warrantable a claim would be entered!
The customer decided that this was unacceptable and took the vehicle away to Vagtech. The Dealer's own Master Technician re-inspected the vehicle with the technician at Vagtech - This was not a SEAT UK representative!
On the outcome of this, the customer being unhappy that his vehicle was essentially not covered by warranty anymore rang his SEAT finance company and complained about his treatment - the finance company protected their investment and served notice to recover the vehicle and their losses.
All in all....I do not think the account told here fairly reflects the Dealers actions! SEAT UK have had no contact regarding this vehicle, only the SEAT Dealer and SEAT finance!
At the end of the day, the customer broke his t&c's on his finance agreement and his warranty!
This vehicle was recovered to a franchised SEAT Dealersip where the initial inspection found the vehicle modified to an "unwarrantable" condition.
The Dealership then informed the customer that they were not willing to work on the vehicle under the terms of warranty as there is liklihood they would not get paid due to these modifications. (the current financial climate means Dealers don't even think of risking this anymore!).
They were however willing to investigate the fault if the customer was willing to underwrite the worked required, if it was found to be warrantable a claim would be entered!
The customer decided that this was unacceptable and took the vehicle away to Vagtech. The Dealer's own Master Technician re-inspected the vehicle with the technician at Vagtech - This was not a SEAT UK representative!
On the outcome of this, the customer being unhappy that his vehicle was essentially not covered by warranty anymore rang his SEAT finance company and complained about his treatment - the finance company protected their investment and served notice to recover the vehicle and their losses.
All in all....I do not think the account told here fairly reflects the Dealers actions! SEAT UK have had no contact regarding this vehicle, only the SEAT Dealer and SEAT finance!
At the end of the day, the customer broke his t&c's on his finance agreement and his warranty!
Which begs the question, why wasn't SEAT UK involved if there was this level of dispute - the current economic climate should not allow Dealers / Finance companies to act 100% on the written rules - there is usually room for movement both ways in the interests of repeat business and good customer service. Even when the customer is horridly wrong, the old rule was they were always right.
None of us can comment on the other side as we're not on it however the comments that have been made by and large could be directed at any dealer, not just a SEAT one.
Hiding behind a warranty company when the faults that have been identified are known issues ( and it's not as if the dealer hasn't gained some knowledge from this) should be fixed and could be fixed as part of a gentlemans agreement. Of course we won't know what could have happened because it's all over and done with now.
What i will say is that those dealers ( and they ARE out there) who are willing to go the extra mile to provide good service will be the ones that stay in business whilst times are tough and will be the ones that are here to prosper when times improve.
Always good to hear both sides to every story and i suspect in reality both all the parties are at fault.
One point/question though based on the "the finance company protected their investment and served notice to recover the vehicle and their losses." comment.
Was the customer told at any time as he was signing the finance agreement that in no uncertain terms the vehicle could not be modified in this way?
I suspect he was rushed into signing it so the salesman/dealer could make their sale and get the finance comission.
I totally agree with UncleFester's comment "What i will say is that those dealers ( and they ARE out there) who are willing to go the extra mile to provide good service will be the ones that stay in business whilst times are tough and will be the ones that are here to prosper when times improve."
Many dealers I have come across and unfortunately both SEAT dealers I dealt with on the Cupra are shocking in the way they treat the customer. It's no wonder people go outside the dealer network to buy and service their cars. I had to restrain myself from saying something more harsh about dealers after my experience with SEAT dealers.
One point/question though based on the "the finance company protected their investment and served notice to recover the vehicle and their losses." comment.
Was the customer told at any time as he was signing the finance agreement that in no uncertain terms the vehicle could not be modified in this way?
I suspect he was rushed into signing it so the salesman/dealer could make their sale and get the finance comission.
I totally agree with UncleFester's comment "What i will say is that those dealers ( and they ARE out there) who are willing to go the extra mile to provide good service will be the ones that stay in business whilst times are tough and will be the ones that are here to prosper when times improve."
Many dealers I have come across and unfortunately both SEAT dealers I dealt with on the Cupra are shocking in the way they treat the customer. It's no wonder people go outside the dealer network to buy and service their cars. I had to restrain myself from saying something more harsh about dealers after my experience with SEAT dealers.
This vehicle was recovered to a franchised SEAT Dealersip where the initial inspection found the vehicle modified to an "unwarrantable" condition.
What, an uprated intercooler, aftermarket airfilter and dv.
And this is supposed to be SEAT's sporty flagship model aimed at the enthusiast.
My LCR had this and more and my old dealer still investigated and claimed on warranty issues.
I'm afraid I don't hold much faith in manufacturers warrantys.
When my clutch failed, SEAT said they'd warranty the DMF but not the clutch itself and if it was found that the DMF was fine i'd be liable for the labour and the replacement clutch. If it was found that the clutch had worn out and that this wear and tear had worn out the DMF then i'd be liable for the cost of both.
Once i'd done the maths, it was cheaper to have both DMF AND Clutch replaced at my own cost at an independant garage ( Indetech) than it was to pay SEAT to do their investigative work and run the very real risk of being charged garage labour rates and parts prices.
It's a gamble with all of this stuff however my future cars will not be brand new ones and i'll never buy on PCP / HP. My view now is that you join a forum, find a trusted / local specialist and never return to the place you bought the car from again.
£90 per hour + VAT = daylight robbery for a labour rate at a main dealer.
When my clutch failed, SEAT said they'd warranty the DMF but not the clutch itself and if it was found that the DMF was fine i'd be liable for the labour and the replacement clutch. If it was found that the clutch had worn out and that this wear and tear had worn out the DMF then i'd be liable for the cost of both.
Once i'd done the maths, it was cheaper to have both DMF AND Clutch replaced at my own cost at an independant garage ( Indetech) than it was to pay SEAT to do their investigative work and run the very real risk of being charged garage labour rates and parts prices.
It's a gamble with all of this stuff however my future cars will not be brand new ones and i'll never buy on PCP / HP. My view now is that you join a forum, find a trusted / local specialist and never return to the place you bought the car from again.
£90 per hour + VAT = daylight robbery for a labour rate at a main dealer.
In the case of my SEAT dealer, do everything badly, over charge me and constantly need to go back to get things redone.
My local dealer managed to put the wrong oil in at the service (SEAT themeselves confirmed it was wrong), damage the car whilst in getting some work done when it was a few weeks old (they denied this but agreed to pay to fix it anyway) and replace the back seat cover (due to faulty stitching) but forget to attach the rear seat bench in properly.
In my view my experience of my dealer was they weren't actually fit to be carrying out warranty work. Forgot to add I asked for the handbrake to be adjusted when it was a few weeks old and was told that it was impossible to do on a Leon. Strangely they managed it though
![[:@]](/forums/styles/seatcupra/oldforumsmileys/furious.gif "Furious [:@]")
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