Internet connectivity issue

[Tarecco]

Good day,
I new and came here because of the same problem with the grey globe.
How did it started?
I've used my mobile as a hot spot for DAB/internet radio in my car.
After that ive turned off wifi and then the grey globe stayed as it is now.
i have a 1 year cupra connect contract that i cant use. it feels terrible.

What did you turn off? WiFi?

 

[llinasenc]

The infotainment must connect o your mobile hotspot. Otherwise, it won't connect.

Enviado desde mi Redmi Note 9 Pro mediante Tapatalk

 

[michaltg]

What did you turn off? WiFi?

I turned on wifi for Internet radio. After i turned off and tough that it go back to eSim data mode... It didnt happen

 

[oldgitdave]

I turned on wifi for Internet radio. After i turned off and tough that it go back to eSim data mode... It didnt happen

You have to pay for esim data after the first year. That is separate to the Connect app. You can use your phone as a WiFi hotspot instead.

 

[michaltg]

The infotainment must connect o your mobile hotspot. Otherwise, it won't connect.

Enviado desde mi Redmi Note 9 Pro mediante Tapatalk

I

You have to pay for esim data after the first year. That is separate to the Connect app. You can use your phone as a WiFi hotspot instead.

You pay for esim data if you want to use it as a hotspot.

 

[oldgitdave]

I

You pay for esim data if you want to use it as a hotspot.

Yes, here in the UK it is stupidly expensive to buy esim data.

 

[llinasenc]

The same as in Spain, it has no sense. It seems car companies are not realistic, the same as the Seat connect tariffs.

Enviado desde mi Redmi Note 9 Pro mediante Tapatalk

 

[michaltg]

The same as in Spain, it has no sense. It seems car companies are not realistic, the same as the Seat connect tariffs.

Enviado desde mi Redmi Note 9 Pro mediante Tapatalk

So they want us to buy the cupra connect subscription but to be able to us it we need a stable connection with the car that doesn't exists.
Thats what i see.
I have a 1 year xuora connect and since 31.05 i cant use it because by car doesnt connect to cupra server to send the data.

 

[michaltg]

So they want us to buy the cupra connect subscription but to be able to us it we need a stable connection with the car that doesn't exists.
Thats what i see.
I have a 1 year xuora connect and since 31.05 i cant use it because by car doesnt connect to cupra server to send the data.

Good day People,

Like many people said the cupra globe started to work again.
In my case was it after 5 night.
I haven't do anything special last night when i parked my car so it depands really from the cupra server.

 

[spembo]

I’ve had this past couple of days. I was trying data on/off, wifI on/off etc. What seemed to solve it for me was logging in as my user on the screen.

 

[istoyanov]

Same here. Car is from June 2023, primary user activated and no internet radio neither Apple music on eSIM. Only on WiFi. I have included Connect for 1 year...

 

[Pasttor]

It actually fixed itself yesterday night.

Man, whoever developed this software is testing our patience.

I bought my Formentor on August 2nd and on August 17th I started having this problem. So far I haven't been able to solve it.