Infotainment system dead pixels
- Thread starter Daletbet
- Start date
Nothing like that on my screen. I'd say it's covered under warranty unless there is marks to say it has been misused (pressed excessively hard etc)
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Post resurrection 
I've just picked up my new-to-me Leon and have noticed this. Did anyone get it fixed by the dealer?
Thanks
Tim
I've just picked up my new-to-me Leon and have noticed this. Did anyone get it fixed by the dealer?
Thanks
Tim
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I now have this on mine but car is out of warranty. Not fussed tho as they don't affect the screen.
Dead Pixels Also
Hi,
I have a 63 plate Seat Leon 1.6TDI (With Tech Pack including SatNav and DAB Radio). I've owned the car since its 2nd birthday and have also now noticed lots of pixels in the bottom corners of the Infotainment Screen.
Just spoke to Seat on the phone, who informed me that this is not a common problem and that I should pop-in and show them, "and we'll go from there...".
Will be going down there tomorrow to see them. Not impressed as it is a £22,000 car and would not expect this after just 2 years...
Will post some pics of mine, although it is the exact same as the pics posted by "scrich7".
I'll let you all know how I get on with Seat and whether they will replace my Infotainment Screen.
Will keep you all posted,
Dan.
Hi,
I have a 63 plate Seat Leon 1.6TDI (With Tech Pack including SatNav and DAB Radio). I've owned the car since its 2nd birthday and have also now noticed lots of pixels in the bottom corners of the Infotainment Screen.
Just spoke to Seat on the phone, who informed me that this is not a common problem and that I should pop-in and show them, "and we'll go from there...".
Will be going down there tomorrow to see them. Not impressed as it is a £22,000 car and would not expect this after just 2 years...
Will post some pics of mine, although it is the exact same as the pics posted by "scrich7".
I'll let you all know how I get on with Seat and whether they will replace my Infotainment Screen.
Will keep you all posted,
Dan.
Thanks Dan. I'd be interested to know what they say and what's involved in replacing it.
I also have water marks on my DRLs which don't look great so I'll ask about that also.
Nice car otherwise.
I also have water marks on my DRLs which don't look great so I'll ask about that also.
Nice car otherwise.
They look like stuck pixels, not dead pixels. This should be covered by warranty as it is a manufacturing defect and cant really be caused by the user.
Well with most places for TVs such as John Lewis, from person experience the dead or lazy pixels has to meet a criteria of what is deemed warranty work, in the case for my TV it had to be at least 3 which is annoying. I'm only assuming this could be the same with the in car infotainment screen.
Will be going in to Seat later on today to hopefully get my screen replaced, will let you know how it goes. Seems that 3 of the 4 corners now suffer from it, and it is clearly visible in day or night. I agree "Daire82", they seem to be stuck pixels, not dead. They are latched, some to blue, some to red and some to green.
How do you post images? I took some yesterday but can't seem to upload images.
Dan.
How do you post images? I took some yesterday but can't seem to upload images.
Dan.
Hey guys, a little update on progress...
I went it to my local Seat Dealership on 20th May. I dealt with the senior service rep. He came out to inspect the car's infotainment screen and I showed him the issue with the pixels in the corners.
Initially, as I expected, he joked that "I needed to get out more". I stated that I do not expect a £22,000 Leon's screen to degrade this quickly, in the space of 2 years. He sympathised with my view and checked the Seat system to see if it was a commonly reported failure. Surprise surprise it wasn't, so he raised a case and sent the details (and photos) off to the Seat Technical Team.
I then proceeded to wait 1 month for Seat Technical Team to finally get back to the dealership. They suggested that based on the evidence, the screen is to be replaced. However it is a £600ish part (excluding labour).
This high price figure has now got the dealership worried. Usually with warranty jobs, the dealership replaces the part and discards the old faulty one. However on occasion the Seat Technical Team ask for the item back for further inspection. If they then change their minds and try to state that it isn't faulty, the dealership does not get reimbursed the fee's for replacement or the part.
The senior service rep is not willing to gamble £600+ as it could damage their business if they have to brunt the costs, not a great situation I'm sure you can agree, but you can sort of see their point.
I point the blame at Seat Technical Team at the moment, as they should be providing the dealership with all the evidence they need to make an informed, educated decision. Is it really that hard to read a datasheet and if it says "no more than 5 pixels to degrade per year" and I have 50 dead pixels, then its out of specification, and therefore needs to be replaced, fullstop.
The options I was given by the dealership where; live with it, get it replaced for £600 and then claim the money back, or raise a case with Seat Customer Care.
I do not want to live with it, and have a mortgage to pay, thus not having £600 on the hip. Therefore I called Seat Customer Care and stated my case all over again to them.
They are now taking it up with the garage and hopefully then something can be agreed.
Worst cast if I am presented with a further stalemate, I have been offered the option for them to remove my display for 2 or 3 weeks, to send it to the Seat Technical Team, for them to inspect it prior to me having it replaced with a new one. This is risk free, but means I will be without a display for a few weeks.
I have told them that the outcome of this claim is dependant on whether I renew my warranty, etc...
I will update you all when I hear back in a day or so...
I went it to my local Seat Dealership on 20th May. I dealt with the senior service rep. He came out to inspect the car's infotainment screen and I showed him the issue with the pixels in the corners.
Initially, as I expected, he joked that "I needed to get out more". I stated that I do not expect a £22,000 Leon's screen to degrade this quickly, in the space of 2 years. He sympathised with my view and checked the Seat system to see if it was a commonly reported failure. Surprise surprise it wasn't, so he raised a case and sent the details (and photos) off to the Seat Technical Team.
I then proceeded to wait 1 month for Seat Technical Team to finally get back to the dealership. They suggested that based on the evidence, the screen is to be replaced. However it is a £600ish part (excluding labour).
This high price figure has now got the dealership worried. Usually with warranty jobs, the dealership replaces the part and discards the old faulty one. However on occasion the Seat Technical Team ask for the item back for further inspection. If they then change their minds and try to state that it isn't faulty, the dealership does not get reimbursed the fee's for replacement or the part.
The senior service rep is not willing to gamble £600+ as it could damage their business if they have to brunt the costs, not a great situation I'm sure you can agree, but you can sort of see their point.
I point the blame at Seat Technical Team at the moment, as they should be providing the dealership with all the evidence they need to make an informed, educated decision. Is it really that hard to read a datasheet and if it says "no more than 5 pixels to degrade per year" and I have 50 dead pixels, then its out of specification, and therefore needs to be replaced, fullstop.
The options I was given by the dealership where; live with it, get it replaced for £600 and then claim the money back, or raise a case with Seat Customer Care.
I do not want to live with it, and have a mortgage to pay, thus not having £600 on the hip. Therefore I called Seat Customer Care and stated my case all over again to them.
They are now taking it up with the garage and hopefully then something can be agreed.
Worst cast if I am presented with a further stalemate, I have been offered the option for them to remove my display for 2 or 3 weeks, to send it to the Seat Technical Team, for them to inspect it prior to me having it replaced with a new one. This is risk free, but means I will be without a display for a few weeks.
I have told them that the outcome of this claim is dependant on whether I renew my warranty, etc...
I will update you all when I hear back in a day or so...
How have you seen these done a few times? Do you work for Seat "Fmxvxx"?
In the Past yes, now For technical department for another manufacturer.
I'm not sure why this case is proving so difficult it's fairly clear cut process outlined for these matters.
Dealers must keep parts for 90 days for any warranty job as they can be requested back for inspection after this time they may be disposed of as they wish.
Technical have said they require the part to inspect now The dealer has 3 choices order a part in Swap from a demo vehicle or ask you to be without a display Personally I think asking a customer to go without a display shouldn't even be on the list but ah well.
DLR also has the ability to Request TFM visit (technical Field Manager) who can come down and inspect and determine the fault (typically reserved for diagnostic problems) but Have had them out before for cases similar.
Personally Out of the 3 I remember in my time with Seat none where taken back but Recently there has been real issues with DLR replacing radio units without proper diagnostic and I have heard they have clamped down massively which might be why the dealer is so hesitant.
If you have any questions feel free to drop me a Pm
Excellent answer to my confusion, thanks for the clarification
I will see what they suggest first. If I am still not getting anywhere with it, I will ask for a TFM to come and take a look. If they can't arrange that, I will ask if they will let me loan a demo car screen whilst mine is sent off to Seat Technical.
Thanks for the advice, it is very much appreciated. I really do like Seat as a Company and love my Leon, just a shame this hasn't been made a little easier. But I can kinda understand why they might be a little twitchy about Seat asking for it to be returned, due to the resent problem with DLR replacing radio units without proper diagnostic.
Thanks again, will keep you guys posted,
Dan.
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I don't know exactly what the dealer was saying to you about their reluctance to fix but from reading your post, it's their problem , not yours. If you've paid (.....sorry, how much was the car again?) £££ for a new car, included in that price is the manufacturers warranty. Therefore, any warranty claim you have should be replaced by the dealer and they can fight it out amongst themselves over whoever pays for it. They certainly shouldn't be asking you to pay anything or have you cruise around without the infotainment screen for weeks while they decide what to do.
Just as a note to this post, my MY13/63 sat nav screen also has the same problem. I mentioned it to the dealer today when I was in for something else. Technician looked at it & said it could be where users prod the screen too hard (he'd actually seen some screens shattered on the centre because of this!)... As I'd only purchased the car a few weeks ago (approved used), I said definitely not me... In the end the tech took some pictures, spoke to their warranty approval guy on the phone (who'd been sent the pictures) and he approved/authorised a replacement on the spot. Today is Wednesday I've been booked in for Monday for the replacement... Was really quite pleased!
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