Hidsons of Rainham....

[MR MEOW]

Im Glad About The Outcome Of This
If You Give Us Dealers A Chance You Will Find Out That We Are Not As Bad As You Think

 

[barnabus]

Hidsons are good guys, John is the man!!

 

[Kaza]

Hi,

Well firstly I wish to apologise to Hidsons of Rainham !

Today I got a call from John Davies the Brand Manager for Hidsons Seat,
in response to my thread on here. He had seen my thread and was concerned about what I had said about his company. He told me that he had had a meeting with Sid, his head technician and that Sid had explained to him exactly what had happened with my car whilst with Hidsons. John went on to say that he would like the opportunity to meet me in person, to discuss the problems I was having and to get my car up on the ramps so we could all have a look at it and see what was what.
So I agreed to go down to Hidsons this afternoon so we could have a chat etc.

When I arrived I was greeted by John, who then went over everything that had been said. He then took me through to the workshop where Sid was just putting my car up on the ramps. After introducing me to Sid, they took me under my car where they pointed out to me where the leak had been and where it had contaminated. I could then see that the whole of the rear brakes had been covered in the brake fluid and therefore the rear pads where no good having been soaked in it !
They also showed me that from the outside my discs looked ok all round but from the inside (only visible when under the car) they where knackered !!!

Well I can now say that Hidsons have infact been the good guys in this story and it is Sidlows that are the bad guys !

John went on to say that he has got a meeting Wednesday morning with Seat and all the Southern Dealers. My case will be top of his agenda and he will be taking up my case with Sidlows and Seat and hopes to get my brakes sorted out for me.

John will be ringing me Wednesday afternoon to let me know the outcome and I will post on here when I know !

So again I would like to say sorry to Hidsons for questioning their morals !!

I'm just glad I posted on here and that Hidsons got in contact, otherwise I would never have gone back to them and would be driving around with dodgy brakes !!!

A rather old thread now, but good to see that they saw your thread and they called you to sort out the problem.

A bloke and a woman called me after I posted about them. Bloody rude with appalling customer service. Surely it should be a given that Dealers should call customers and ask to sort the issue if they wish to avoid people talking about how incapable they are.

Glad I won't ever have to go near there Dealership again.