It's Emocion Red.
I'll expand on what happened when I visited the Main Ford Dealer in Milton Keynes.
I phoned them on Thursday, they took all the details and said I'd need to go in so they could look at the car - we arranged 3.30 to 4.00pm.
We got there at 10 to 4, some guy asked if he could
help, we explained why we were there (i.e. interested in a Fiesta etc), he wrote down all the details and he went away to get us a coffee. When he came back he said he was the 2nd hand car saelesmen so he couldn't
help - the new car salesman, who turned out to be a woman, was tied up but she wouldn't be long. Twenty minutes went by and we were just left sitting there. Another guy turned up and asked exactly the same questions as the first guy. I mentioned that I hadn't seen a
brochure - he said they didn't have any but he could print me one off. Fine I said so he went to the Ford website, set the print in motion and then dissapeared. Ten minutes later he came back with the printed
brochure. However, this was in black & white and the printer had jammed so he'd only got half of it - great.
He also explained that the new car salesman was tied up but she wouldn't be long.
Another 20 minutes went by so by now we'd been there nearly an hour.
During this time, despite the "interest" of the 2 guys mentioned above, no one had even bothered to show me the car I was interested in - I found this amazing.
After another 15 minutes the new car salesman finally appeared. She then proceeded to take all my details (again!) and eventually asked to see my car. By this time it was dark & pissing down with rain - she opened the door and checked the mileage and that was it.
She then said that she'd need to go and see the second hand car salesman (yep, the very same guy I'd seen earlier who damn well new why I was there) to get a price. This took another 20 minutes and when she finally came back she then entered all the details in her PC, again asking me questions that I'd already answered at least 3 times before.
Finally she got to the final page showing my "quotation". "Fine" I said, "I assume you'll print that off so I can take it with me to consider".
"No", she said "we're not allowed to print off quotations but you can write it down"
This just did it for me, all this bloody cloak & dagger stuff and pissing about - I mean, when I went in there I was seriously interested in spending about £14k on one of their poxy cars and in reality I was treated like a piece of ****.
I haven't had to buy a car, second hand or new, since 1980. I was obviously wrong in thinking that the industry might have got it's act together since then, particularly as sales are slow at the moment. But no, not in this case.