My Mk4 Cupra Leon had it's first service yesterday. It's had the unbranded engine cover fitted so at least it looks a bit nicer than before! First time driving it after the service the engine light remained on so I contacted the dealer. It's booked in for a weeks time... but...
1. Isn't a week a piss take given this engine light is highly likely to have been introduced by them? And it's a 5 min job to at least find out what code it's returning...
2. I then asked for a courtesy car or collection... to be met with a response that can only be described as appalling.. "what? At this short notice?" was the implication. In the end I got a collection sorted, but not before I'd had a bit of a moan
3. It's highly probable that the car left the service with the light on, which is a bit concerning as well
With the exception of one, every single dealer I've dealt with have been appalling (multiple brands). I've even had a Vauxhall dealer tell me, in writing, that "both" head gaskets had gone on my V6 some years back
I work on behalf of a 'premium' automotive manufacturer that prides itself on customer care... it seems, from my experience, that they are a minority? Anyone else always seem to get the shitty end of the stick with dealers in general?
1. Isn't a week a piss take given this engine light is highly likely to have been introduced by them? And it's a 5 min job to at least find out what code it's returning...
2. I then asked for a courtesy car or collection... to be met with a response that can only be described as appalling.. "what? At this short notice?" was the implication. In the end I got a collection sorted, but not before I'd had a bit of a moan
3. It's highly probable that the car left the service with the light on, which is a bit concerning as well
With the exception of one, every single dealer I've dealt with have been appalling (multiple brands). I've even had a Vauxhall dealer tell me, in writing, that "both" head gaskets had gone on my V6 some years back
I work on behalf of a 'premium' automotive manufacturer that prides itself on customer care... it seems, from my experience, that they are a minority? Anyone else always seem to get the shitty end of the stick with dealers in general?
