Advice needed asap warranty issue

[T. Spark]

As some of you may be aware of, I have had a few problems with a new turbo that has been fitted to my car.

Now the car is in limp mode and I have taken it for another dealership who for the time being will remain nameless.

The car still has warranty until early next year, they advised as another franchise had put the new turbo on, if that was the problem, they wouldnt cover it? Is this true?

I have dropped it off, and made them aware that the suspension, brakes, arbs arent standard but the problem it is in for is. Its simply the turbo, return oil feed pipe and a new thrust sensor and it should be fine.

Dropped it off at 11am after telling the head tech all this. They have since rang back (5 minutes ago) saying and I quote

We are not willing to work on this car and the problem it has been brought in for as the car is no longer under warranty due to modifications done to the wiring.

For a start, why the hell say that after I made them aware of my cupra interior I dont know. But they say due to my H.I.D's they arent working on the car. Also the fault might be due to and I quote again

There is a metal bar that might stiffen the front up that is rubbing

My reply, so your not covering the turbo problem as I have simply uprated the standard ARB bar, with a Eibach ARB, as that is the item you have said.

Im at a loss, I know anything to do with suspension isnt under warranty, and im aware generally they would touch any electric issue due to several things, like cupra light, rear lights and HIDs.

But its the turbo!? So.. what do to next? Im going to pick the car up today at some point? Case of just letting it go and trying a more helpful dealer? Or a SEAT UK jobbie and kick off?

Thanks for any useful replies!

 

[tris]

Go to enougher dealer but when you phone let them no about the mods and see if they are happy to do it

Thats what I did and as long as its not to do with the problem its fine

 

[AwesomeSarah]

Hey you dont have much luck do you sorry
The warranty on the car should cover the turbo
Anything that is fitted to the car can invalidate warranty , but only will effect the part and other bits that are assosiated with it
The turbo WILL be a mechanical failure
There is NOTHING on the car that can bring down the life expectancy of the car
Forget other dealers as Seat UK will be the one who has put a block on the warranty
They are the one you need to speak to
If they call the ARB a bar that will cause the problem , you have a problem there
Go over their head and get on to Customer service straight away
Sarah

 

[The MoffMeister]

sounds like their being an arse they either dont want to just to be awkward or havent a clue either way speak to seat uk they are helpful

 

[tris]

They sorted your engine quite quickly didnt they Rob

 

[The MoffMeister]

yes they did spoke to them got it taken to dealer and 2 weeks later even less cant remember i had a brand new engine in it, only mods i had where rear wiper, a re-map, and some go faster fly splats. they where however not going to do it as i never got my big service done it was 1k miles over due but my dealer said he persuaded them to do it if i got it serviced at same time so i did but wouldnt take car back there the bunch of tossers proper attitude but overall considering how i done it i was well happy lol

 

[T. Spark]

Thanks for the replys, Rob how did you contact them? Have a number? How did you go about it? All guns blazing or?

 

[The MoffMeister]

yeah have number mate its 0208 6039895, no was just polite explained what haeppned and they sorted out the rest from there really

 

[T. Spark]

On the face of it my car looks rather more modded than yours, but the engine bay is standard minus a few choice things, PD160 airintake etc.

Ggggrrrr

How long were you on the phone to them matey? Did you have problems with garage's aswell?

 

[The MoffMeister]

not on phone long just had to get them to sort out paperwork with other garage as i bought the car somewhere else and took it to my local one.

phoned them a few times just to check they werent messing me about or anything but all seemed fine

this garage is a problem garage have had a few mates go there with problems but prob cos seat uk got involved they were good as gold.. well sort of done half a job

if its easy enough switch it back to stock bar the arb that shouldnt cause those probs at all or try a few other garages

just speak to seat uk explain be patient but dont take any **** ffrom them argue your point but dont seem rude, as they hate that

 

[T. Spark]

not on phone long just had to get them to sort out paperwork with other garage as i bought the car somewhere else and took it to my local one.

phoned them a few times just to check they werent messing me about or anything but all seemed fine

this garage is a problem garage have had a few mates go there with problems but prob cos seat uk got involved they were good as gold.. well sort of done half a job

if its easy enough switch it back to stock bar the arb that shouldnt cause those probs at all or try a few other garages

just speak to seat uk explain be patient but dont take any **** ffrom them argue your point but dont seem rude, as they hate that

Cheers matey, will give you a update tomorrow