Want to hear the biggest joke.
My car has been in the UK since 29/03
Still not had finance documents
Nor do I have a delivery booked
Leased through 21st Century, Pretty Sure Supplied by Johnson’s Cupra Liverpool
Reason I still don’t have the car?
Well, this is there explanation -
‘’Essentially, as of 1st April the road tax costs updated, so all approved quotes need to get re-processed so they have 1 – the correct VED rates on the system, and 2 – the correct figures to reflect the new road tax costs (I imagine on this, will be a couple £). As this will have impacted all deliveries going back to 1st April there has been a large back log of documents being provided.
In addition, there are a lot of documents arriving back that do not reflect the sold rates. When road tax cost changes, this does get reflected into the lease costs as it is built in, however the documents that have been being returned have been completely different which has meant they have been submitted back to the funder for them to correct, therefor adding more work load.
I asked about your documents specifically, as this is the main thing at this stage. And although we have received no further communication since, our account manager was able to confirm that the documents had been recently issued – however the funder has not matched the profile. Meaning the documents do not reflect the sold rental, meaning these have to be re-processed.
You can absolutely be assured that I offered my thoughts on this and asked for these to be prioritised advising your situation and possible cancellation, which they have taken on board.
Once documents arrive from the funder, which we haven’t received any yet on your order, and they are a true reflection of the sold costs (taking into account any road tax difference) they are then submitted out to us for customer completion.
So, it pains me to say this, but from this information, in my own experience and thoughts, we may not receive these documents today, or even in the next few days… We are purely at the mercy of the funder providing correct documents.
I also asked, if we can provisionally book in delivery… And they, as expected, held firm on even in the best times they wouldn’t, however as the documents being received are not showing any consistency – it would not help due to the current above situation’’
And like a little boy, I get told of for ringing the lease company to chase my vehicle.