Software update A896

[Risaw]

Just book it in to be done at a dealer if you're still on 16xx . There's some huge update packages that can't be done OTA for the older cars

Softwares current version is 1790 from factory so assume this would be viable for the OTA update. Unfortunately my local SEAT dealer said they're having issues updating cars so I would have to take it to a Cupra dealer.

Can't tie mine in with a service as it's a lease w/ maintenance on a 2 year service cycle which is annoying so just need to find the time to book it in if it doesn't OTA

 

[Oscarito]

Hi all, this is my first post! I am driving a Seat Leon eHybrid 2021 and got an update to the version MOI3_EU_SE_R8960L, the design look different , I can enter the service mode by long clicking on the icon at the bottom left, this is kind of surprising. But the question I have is that I do not find the eManager anymore in the list of icons. Any hint where it is now? Thanks for your help!

 

[Oscarito]

Hi all, this is my first post! I am driving a Seat Leon eHybrid 2021 and got an update to the version MOI3_EU_SE_R8960L, the design look different , I can enter the service mode by long clicking on the icon at the bottom left, this is kind of surprising. But the question I have is that I do not find the eManager anymore in the list of icons. Any hint where it is now? Thanks for your help!

Hi all, I found it out, now the e-Manager is under Battery, thanks anyway!

 

[Ian986]

Our car did the climb update and is still downloading the other parts but the hybrid section has been completely changed for the better!

 

[AntoniosL]

Hi Cupra clan members, just an update. Called the dealer to book an appointment for my 1st annual service and explained that only half of the OTA download had been received and voice control was out of order. Today the service job along with the upgrade to 1896 was done. All seems perfect and I'm a happy chap.

 

[raylee25]

I did the OTA update last week, now i've noticed that the rear camera doesn't work. Anyone else has had this issue?

 

[DEAN0]

I did the OTA update last week, now i've noticed that the rear camera doesn't work. Anyone else has had this issue?

Not had the issue but are you sure it has done all three of the update packages ?
It took my car almost 10 days to complete the download and install of the full A896 update.

If you believe all of the update is complete - try re-booting the infotainment system
( press and hold the power button until the cupra symbol re-appears on screen )

 

[butterycrumpet]

Not had the issue but are you sure it has done all three of the update packages ?
It took my car almost 10 days to complete the download and install of the full A896 update.

If you believe all of the update is complete - try re-booting the infotainment system
( press and hold the power button until the cupra symbol re-appears on screen )

The best way to test if the full A896 update has been installed it to try voice control (hola hola)

If it works, then you have the full A896. If not, then only part of it.

 

[BigShep]

I'm picking up my new 310 VZ2 tomorrow, and have been badgering them for 2 weeks to make sure that when I collect it, they've put 1896 on regardless of what it came out of the factory with. Sure enough, when I chased it this morning, it's on 1890, and the dealer is trying to fob me off by saying the car hasn't triggered an OTA update. It's so frustrating - either the salesperson is clueless, or deliberately avoiding having to ask their technicians to make the update. I'm guessing that 1890 isn't terrible relative to some of the older versions, but I'm fully expecting the ACC issue to be present. Not a good start.

 

[butterycrumpet]

I'm picking up my new 310 VZ2 tomorrow, and have been badgering them for 2 weeks to make sure that when I collect it, they've put 1896 on regardless of what it came out of the factory with. Sure enough, when I chased it this morning, it's on 1890, and the dealer is trying to fob me off by saying the car hasn't triggered an OTA update. It's so frustrating - either the salesperson is clueless, or deliberately avoiding having to ask their technicians to make the update. I'm guessing that 1890 isn't terrible relative to some of the older versions, but I'm fully expecting the ACC issue to be present. Not a good start.

Due to VW's internal bureaucracy, they couldn't update it before you took delivery and charge the cost back to VW as a warranty job

They need to deliver it first to activate the cost code for the warranty work. I had a long chat about something similar with my dealer and he explained it's all red tape since about 2018 when VW tightened the rules around this

Also the ACC issue is not related to infotainment version (1896, 1890 etc) it's a module update that needs to be done to fix that. So it might be present or not! luck of the draw!

 

[BigShep]

Due to VW's internal bureaucracy, they couldn't update it before you took delivery and charge the cost back to VW as a warranty job

They need to deliver it first to activate the cost code for the warranty work. I had a long chat about something similar with my dealer and he explained it's all red tape since about 2018 when VW tightened the rules around this

Also the ACC issue is not related to infotainment version (1896, 1890 etc) it's a module update that needs to be done to fix that. So it might be present or not! luck of the draw!

Thanks BC, that's an interesting nuance. Doubly infuriating if they know about it, could fix it, and yet still have to send you away and get you back in later. Also - I had appreciated that the ACC issue required an update for a specific software module, but had not realised that 1896, as a dealer-only (i.e. not OTA) update, was still limited to the infotainment functions. What's the paradigm for these other ECUs then, do you know? Do they have individual version control, or are they grouped somehow? Can you even check those on the car (maybe with OBDEleven)?

 

[klez]

Hi,
My formentor is in version 1790 and do not propose me update OTA
Do you know how to force this ?

 

[East Yorkshire Retrofits]

Does your car have online functionality? Without it, you won't get OTA updates

I don't believe you'll receive updates in privacy mode either

 

[klez]

Does your car have online functionality? Without it, you won't get OTA updates

I don't believe you'll receive updates in privacy mode either

Cupra connect has expired (I am in the second year)
So I should do a connection sharing with my phone or connect the car to my home wifi ?
Thanks

 

[East Yorkshire Retrofits]

Cupra connect has expired (I am in the second year)
So I should do a connection sharing with my phone or connect the car to my home wifi ?
Thanks

I can't remember if a valid subscription is necessary

Use the home WiFi

 

[/dev/null]

I'm picking up my new 310 VZ2 tomorrow, and have been badgering them for 2 weeks to make sure that when I collect it, they've put 1896 on regardless of what it came out of the factory with. Sure enough, when I chased it this morning, it's on 1890, and the dealer is trying to fob me off by saying the car hasn't triggered an OTA update. It's so frustrating - either the salesperson is clueless, or deliberately avoiding having to ask their technicians to make the update. I'm guessing that 1890 isn't terrible relative to some of the older versions, but I'm fully expecting the ACC issue to be present. Not a good start.

The dealerships all talk bollocks. I did the same, and they replied to me saying:

the SW version in the vehicle is at 1890 and this is the latest available for this vehicle

I got the car and sure enough the day after I had a few OTA updates, and it's now showing at 1896. Thankfully all seems to have gone successfully, but just shows they'll try and fob you off.

 

[Fencer60]

I got the car and sure enough the day after I had a few OTA updates, and it's now showing at 1896

Did you get OTA from 1890 to 1896?

My car was in the dealership recently and they told me the same thing: there's no update available for my car. I'm also on 1890.

 

[/dev/null]

Did you get OTA from 1890 to 1896?

My car was in the dealership recently and they told me the same thing: there's no update available for my car. I'm also on 1890.

I dunno, because I didn't check it when I got it, I was just told by the dealership it was on 1890 but didn't validate that. I had a few messages saying it was updating the day after but was all over within 10 mins or so. Out of interest I checked the settings and it was showing at 1896.

 

[terryalan]

I have just got my car back from the garage after I had a problem with an sos call coming up, please call or attend the workshop. I was told this was a software problem and they had done a software update on the car but I checked the version I had before i took the car in and it was A896 and it still has the same version now. Is this correct or should it now be 1896

 

[Shaun123]

I have just got my car back from the garage after I had a problem with an sos call coming up, please call or attend the workshop. I was told this was a software problem and they had done a software update on the car but I checked the version I had before i took the car in and it was A896 and it still has the same version now. Is this correct or should it now be 1896

A896 is the same as 1896 as yours was done ota and 1896 is done at the dealer.
The update for the sos problem is updated on the telematics module. The software should be on 142 but you can only check this using OBDeleven if you have it.