Cupra formentor infotainment issues

[Tell]

They don't test the software sufficiently on these cars. Reminds we of a bells and whistles Linksys router I had. Very good reputation got taken over by Belkin then they became rubbish. Crashed constantly. Firmware was rubbish, updated, still rubbish. Linksys tried to wiggle out of it... got my money back (moved to Asus they are great). At the time of the fake Amazon reviews where they gave out the stuff free for positive reviews. You could separate those reviews from the Amazon site. Everybody who bought them gave them the thumbs down, bought reviews with the free equipment, thumbs up. I did a chi-squared test of independence as I recall .

Think VAG are still suffering from dieselgate so have cut corners on QA. The infotainment system runs on the new Linux car system rather than QNX of Mib1 and Mib2. The rest of it is a new platform with new systems. Mib3 was tested on Passats for a year in 2019 so they should have picked up bugs. Either way poor management that don't have their eye on the ball. Just in time productions seems to mean ship them with bugs including the fixes with bugs .

 

[EuKiwi]

So had the V2 a couple of months and apart from the ACC going a bit weird( in one part of the country only) it has been faultless. That was until 4 days ago when the the infotainment system has become a PITA. There was no update prior to it going up its own bum and no matter how many resets, log in's, user setting changes, it just wont behave.
Issues that have been problematic are:
Heated seat coming on itself when no one sitting in it.
Wont load/change user.
Camera intermittent.
Volume slider not working.
Dash display reverting to standard view intermittently.
And the usual ACC/mph/kph issue.

So much for the MY22 being improved.
Software 1804, Display unit - 6074.

Booked into the dealer for "we will have a look but these new cars are like big computers and get glitches" F*#K OFF. (had this with the VZ Edition).

There's an update available to 6078...

 

[EuKiwi]

They don't test the software sufficiently on these cars. Reminds we of a bells and whistles Linksys router I had. Very good reputation got taken over by Belkin then they became rubbish. Crashed constantly. Firmware was rubbish, updated, still rubbish. Linksys tried to wiggle out of it... got my money back (moved to Asus they are great). At the time of the fake Amazon reviews where they gave out the stuff free for positive reviews. You could separate those reviews from the Amazon site. Everybody who bought them gave them the thumbs down, bought reviews with the free equipment, thumbs up. I did a chi-squared test of independence as I recall .

Think VAG are still suffering from dieselgate so have cut corners on QA. The infotainment system runs on the new Linux car system rather than QNX of Mib1 and Mib2. The rest of it is a new platform with new systems. Mib3 was tested on Passats for a year in 2019 so they should have picked up bugs. Either way poor management that don't have their eye on the ball. Just in time productions seems to mean ship them with bugs including the fixes with bugs .

It's not internally developed though, so they're probably having it out with the vendor.

 

[Tell]

It's not internally developed though, so they're probably having it out with the vendor.

Contract management .... could go on for a bit. They should not release the products if they don't work only leads to a bad reputation. Would be vendor(s)... still comes down to management and contract management.

 

[jcbmally]

There's an update available to 6078...

I'll ask them about that, thanks.

 

[EuKiwi]

Contract management .... could go on for a bit. They should not release the products if they don't work only leads to a bad reputation. Would be vendor(s)... still comes down to management and contract management.

Oh I'm not absolving VAG of guilt at all, don't worry - just pointing out it's not developed by them as that's what your original post made it sound like. The QA work is primarily done by the contracted company.

 

[Cuprakash]

They don't test the software sufficiently on these cars. Reminds we of a bells and whistles Linksys router I had. Very good reputation got taken over by Belkin then they became rubbish. Crashed constantly. Firmware was rubbish, updated, still rubbish. Linksys tried to wiggle out of it... got my money back (moved to Asus they are great). At the time of the fake Amazon reviews where they gave out the stuff free for positive reviews. You could separate those reviews from the Amazon site. Everybody who bought them gave them the thumbs down, bought reviews with the free equipment, thumbs up. I did a chi-squared test of independence as I recall .

Think VAG are still suffering from dieselgate so have cut corners on QA. The infotainment system runs on the new Linux car system rather than QNX of Mib1 and Mib2. The rest of it is a new platform with new systems. Mib3 was tested on Passats for a year in 2019 so they should have picked up bugs. Either way poor management that don't have their eye on the ball. Just in time productions seems to mean ship them with bugs including the fixes with bugs .

They should have had the sense to have gone with the Google in car systems as per polestar.I listened to a podcast recently where vw were being lambasted for being so far behind the best in their software applications, particularly Tesla and Google.

 

[Tell]

Oh I'm not absolving VAG of guilt at all, don't worry - just pointing out it's not developed by them as that's what your original post made it sound like. The QA work is primarily done by the contracted company.

With contract management. Spent many years towards the end of my working career on contract management trying to catch out those that were fiddling contracts. Taking the money but not delivering against contract as well as contract negotiations. Fun or not. Financial claw back.

 

[Splosho]

It's not internally developed though, so they're probably having it out with the vendor.

It's developed by VW groups software company called CARIAD. I've seen that they are going to start heavily investing in the groups software infrastructure to compete with Tesla, and Herbert Deiss is going to lead the company. They've had a recent reshuffle of management. They must be seriously overhauling the software given that the majority of software today follows the Agile methodology of small and quick iteration cycle to release software at a quicker rate

 

[Tell]

It's developed by VW groups software company called CARIAD. I've seen that they are going to start heavily investing in the groups software infrastructure to compete with Tesla, and Herbert Deiss is going to lead the company. They've had a recent reshuffle of management. They must be seriously overhauling the software given that the majority of software today follows the Agile methodology of small and quick iteration cycle to release software at a quicker rate

Jobs are available

CARIAD – Automotive Software for Volkswagen

At CARIAD, we believe that software has the potential to reshape the automotive experience for everyone, everywhere. Find out how!

cariad.technology

Cariad – Wikipedia

de.m.wikipedia.org

Independent business unit according to the German wiki:

Cariad – Wikipedia

de-m-wikipedia-org.translate.goog

Thanks.

 

[Tell]

Herbert Deiss did get cleared of Dieselgate... they probably need to be more careful about the programmers they use .

 

[ninja_geezer]

I'll ask them about that, thanks.

me too mines in at the weekend for the steering wheel issue.

 

[Tha_Matt_Man]

New software to fix issues and new chip which is faster for the 2022 Golf 8. Should come to other VW group models also:

2022 VW Golf Gets Major Infotainment Upgrade To Fix Speed Issues

Volkswagen is rolling out an update for the Golf to give the infotainment far more computing power and address the software glitches.

www.motor1.com

 

[AndyCupra93]

It’s hardly encouraging that so early into the MIB3 cycle, VW have basically admitted that their hardware was not up to the job.

There was really no excuse, where this time round the infotainment screen is by design so integral to the whole car experience and not just an extra feature you could do without.

Early adopters can continue hoping for these magic software updates to come along and fix our problems but one shouldn’t expect any enormous improvements IMO.

Also, no mention of LEDs behind the temperature control sliders. Omission of a solution here following an upgrade that is supposed to be directly addressing customers’ reported issues would be so tone deaf and unforgivable…

 

[EuKiwi]

It’s hardly encouraging that so early into the MIB3 cycle, VW have basically admitted that their hardware was not up to the job.

There was really no excuse, where this time round the infotainment screen is by design so integral to the whole car experience and not just an extra feature you could do without.

Early adopters can continue hoping for these magic software updates to come along and fix our problems but one shouldn’t expect any enormous improvements IMO.

Also, no mention of LEDs behind the temperature control sliders. Omission of a solution here following an upgrade that is supposed to be directly addressing customers’ reported issues would be so tone deaf and unforgivable…

What problems are people still having?

After mine got upgraded at the dealer I've had very few problems with it. On rare occasions, sound will not play via wireless android, but just restarting the infotainment sorts that straight away.

I've not had any other issues since really.

 

[ninja_geezer]

no update available at my dealers its been in for a few days for another issue and they are chasing cupra for the massive update that i keep hearing about....

 

[Cuprakash]

Anyone having issues with the connect app this afternoon,mine won't connect

 

[Hampa1]

Anyone having issues with the connect app this afternoon,mine won't connect

Yes, I had to login again this evening. Worked fine after that.

 

[Cuprakash]

Yeah,came back last night.

 

[Erimus Timbo]

Well so far so good with ours only had since Monday.

View attachment 25999

I've only had the car for 4 days so still trying to work my way around the infotainment screens but how is this "System Info" screen accessed, I can't seem to get to it ? TIA.