Options affecting Leon lead times

[Scrogg]

The point i was trying to get at was from the info I got is that if the dealership did not give you an accurate expectation of when you'd receive your order - you may have a case but its worth calling up SEAT customer services.

If you ordered and the dealership informed you that the order was going to take over 15 weeks, then you may not get a call, but may be worth making one all the same.

My dealership has not been in touch with with regards to any of this, its all being done directly with SEAT customer services.

Sadly this is all too common

I have been selling new cars for over 20 years, and it still baffles me why some sales people are so scared of telling customers the real situation at point of order. It's as if they think being vague, or not providing any information at all, once they have an order is better than being upfront and risking bot getting it in the first place.

SEAT Customer Services are very good, but they aren't there to cover dealerships not giving customers the right information and will only offer goodwill gestures for genuine delays, not when orders take longer than reduced/inaccurate lead times quoted by dealerships.

 

[Lmbarrett83]

Sadly this is all too common

I have been selling new cars for over 20 years, and it still baffles me why some sales people are so scared of telling customers the real situation at point of order. It's as if they think being vague, or not providing any information at all, once they have an order is better than being upfront and risking bot getting it in the first place.

SEAT Customer Services are very good, but they aren't there to cover dealerships not giving customers the right information and will only offer goodwill gestures for genuine delays, not when orders take longer than reduced/inaccurate lead times quoted by dealerships.

Thanks for your info Scrogg - appreciated

 

[pavarotti1980]

It is nowhere near that simple.

Each week, SEAT issue a Production & Supply update that shows standard factory order lead times, plus additional lead times for any additional engine/option delays.

Let's say you order a car in week 01 and at the time the standard lead time for the car is 10-12 weeks, but the additional engine/options delay adds 3-4 weeks, then the anticipated lead time is 13-16 weeks.

If, however, the order is not actually accepted by the factory until week 03, and at that point the standard lead time for the car is 10-12 weeks, but the additional engine/options delay adds 7-8 weeks, then the anticipated lead time becomes 17-20 weeks.

For the purposes of qualifying for any goodwill gesture SEAT only consider an order to be delayed if it is going to take longer than the published lead times in effect at the point where the order was accepted by the factory, not when it was placed by the dealership. The former is often 2-3 weeks after the former.

The only way of knowing if you qualify is to find out from your dealership the date yoyr order was accepted, and what tye published lead times were in that week.

Luckily i know my order date and the acceptance date from the factory were only 1 day apart in the middle of the week

 

[ewen1605]

Getting a Golf GTI on hire for two months, delivery today.

Going to make my 1.8 TSI look terrible by comparison I'm sure

 

[Derv4194]

Getting a Golf GTI on hire for two months, delivery today.

Going to make my 1.8 TSI look terrible by comparison I'm sure

Hi Ewen, may i ask where/what sort of deal you got on hiring a car for a couple of months please? My cupra isnt due till May but im considering VTing my current car in a month or so and hiring to cover the gap - hopefully it might be cheaper than monthlies on current car.

Thanks

 

[ewen1605]

Hi Ewen, may i ask where/what sort of deal you got on hiring a car for a couple of months please? My cupra isnt due till May but im considering VTing my current car in a month or so and hiring to cover the gap - hopefully it might be cheaper than monthlies on current car.

Thanks

Hi Derv, it's being sorted by SEAT customer services because my Leon order is late. Shouldve mentioned that in the original comment, sorry!

 

[_chris_]

Today was the day. Cupra has finally turned up. Been a long wait since end of July.

 

[Derv4194]

Hi Derv, it's being sorted by SEAT customer services because my Leon order is late. Shouldve mentioned that in the original comment, sorry!

Ah ok, thanks for getting back to me. Will still have a look around to see if its worth it.

 

[Luke_bank]

Will update the spreadsheet will all the changes tomorrow


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[Crohnthebadger]

Finally got a confirmed build week... week 4.... delivery sometime in Feb about time ordered early August


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[ewen1605]

Apparently mine has been built and is in transit - feels like an age since I ordered it. 6 months!!

Still waiting for the 18 plate before getting it tho. Not too long now. Got this Golf until then so no complaints any more.

Although I did get a puncture yesterday on my second journey in it. Not having much luck with these cars

 

[Luke_bank]

Had the same call today. Forget a free service or voucher, I'm taking a cheque.

Really annoyed that they haven't offered any sort of good will for blatantly lying to me about being able to make changes to my order. Two different people at SEAT UK told me the wrong info and advised me to call the dealership, and after countless calls and e-mails it turns out SEAT was wrong all along. What a waste of my time. I think I might send them an invoice because I don't think saying "sorry" really cuts it here

Strangely I didn't get this call, depsite having the same build week as you, but ordering a month before?

Hi Derv, it's being sorted by SEAT customer services because my Leon order is late. Shouldve mentioned that in the original comment, sorry!

Waiting to hear when and what courtesy car I'll be getting. Our cars should be en-route now.

Can someone explain what Alexa is please? Is the jury out on whether the FR's built in 2018 will have illuminated door sills and 2 USB ports?

Spreadsheet updated - HERE

Lots of yellow: Snarks, Mikeyh22, pavarotti1980, nelly22, hepstar7, Orguss, jay-bob 25

Have you got yours yet? Any pics?

 

[dieselface]

Can someone explain what Alexa is please? Is the jury out on whether the FR's built in 2018 will have illuminated door sills and 2 USB ports?

The USB (requires media system plus) and the sills have been in production since week 45. As has eclipse orange colour as per the Seat bulletin.

Digital cockpit since this week (2) and Alexa is all unknown based on the different info floating about.

 

[BenWilliams21]

Strangely I didn't get this call, depsite having the same build week as you, but ordering a month before?



Waiting to hear when and what courtesy car I'll be getting. Our cars should be en-route now.

Can someone explain what Alexa is please? Is the jury out on whether the FR's built in 2018 will have illuminated door sills and 2 USB ports?

Spreadsheet updated - HERE

Lots of yellow: Snarks, Mikeyh22, pavarotti1980, nelly22, hepstar7, Orguss, jay-bob 25

Have you got yours yet? Any pics?

Alexa is the voice assistant by Amazon.

Illuminated door sills are standard as quoted in the brochure however I'd also like to know about the usb ports also

Sent from my Nexus 6P using Tapatalk

 

[BenWilliams21]

Tech team have confirmed Alexa will be on the FR as of last week of 2017.

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[CAPS_LOCK_STUCK]

Presumably you could only get Alexa with an upgraded media package that includes wifi hotspot coverage?

My daughter has Alexa...... don't waste your money! Google Assistant can do much of what Alexa can do, albeit "Google Assistant" does not of course sound as sexy

 

[BenWilliams21]

Alexa doesn't need the upgraded unit.

Not sure how it works, there's a few around due to pick up soon so can hopefully expand.

Agree though, I use Google minis at home...

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[Snarks]

Got my car today after 32 weeks. Seems very quiet compared to my old diesel. More toys to play with as well.

I'm going to miss the right-hand knob for zooming in and out and selecting options on the infotainment system. Looking forward to trying out Waze on Android Auto tomorrow.

 

[CAPS_LOCK_STUCK]

Got my car today after 32 weeks. Seems very quiet compared to my old diesel. More toys to play with as well.

I'm going to miss the right-hand knob for zooming in and out and selecting options on the infotainment system. Looking forward to trying out Waze on Android Auto tomorrow.

Very nice looking Motor!

 

[Tristan]

Yes looks great. Same colour and wheels as I'm waiting for.