2017 Facelift Leon - Total System Failure

[dephead2004]

That's really good to hear. Well done Caffyns. may make me want to go over there for service.

 

[SRGTD]

Glad it’s been resolved and great service from the dealer.

 

[fabiavrs2004]

After all that, would you buy another SEAT. Things break, it's how they are managed that makes the difference.

 

[Bubbs]

After all that, would you buy another SEAT. Things break, it's how they are managed that makes the difference.

Most certainly

It's definitely more about how it gets handled - which is purely down to who you end up dealing with. People make the difference there for sure.

I used to use Westerham Garage (near, umm, Westerham) up until they left the dealer network. Been going to Caffyns for 5 years for aftersales stuff and they've been great. Far cry from two other (both now defunct) places near Crawley.

 

[Bubbs]

That's really good to hear. Well done Caffyns. may make me want to go over there for service.

Dep's Job Card:

50k service.
MOT.
Courtesy Car.
Any chance of one of those bottles of champagne? pretty pls?

 

[Bubbs]

Glad it’s been resolved and great service from the dealer.

I do get the impression that SEAT are hot on dealer service these days. Particularly customer feedback - this seems to be having a good effect from a customer point of view. There's been a definite improvement over the time I've had SEAT vehicles, and that can only come from stronger scrutiny of the service people receive.

I don't know if they get penalised for poor feedback, but it's possible I guess.

Definitely no poor feedback for this dealer from me though!

 

[dephead2004]

A new woman took over at board level in the uk with a brief to improve customer service. I had occasion to contact her. I had a call back the next day from her deputy. Matter resolved. This was about a bumper that Brighton seat destroyed.

They too are now defunct. You can read about it on one of my earlier posts.

Actually COPTHORNE SEAT WERE TAKEN OVER BY THE JCB group and I have found them to be excellent

 

[Rob66]

Really pleased it's all fixed and as you say great customer service.

i must say that with the exception of Frosts SEAT (now lost the franchise) I have had excellent service from the 2 Dealerships that I have used Robinson's and Lifestyle (now Hendy).